Two step verification on log in.

[bostrosky]

When I log into my account I tick trusted device. On my next log in I am asked for a two step verification code again. Is this a system glitch?   Thx

[bostrosky]

Thx for reply, using browser.

[hTideGnow]

HI@bostrosky   are you using iPhone app? iPhone app has that problem, known issue

and if you are using browser, check if there is a setting for clear cache when exit

[bostrosky]

Thx for the reply. I haven’t tried on my Desktop but on my iPhone and iPad no luck ticking trusted device. Note: I am not using the App, I use the website. 

[Meow]

I declared my COMPUTER as trusted device (browser) and I am never asked for 2FA.
Do not know how it works on phone as I never use it to manage PM.

[bostrosky]

Yes.

[Handy1]

@bostrosky  In my case none , but on computer you may have better success . It seems to be hit or miss for customers 

[esjliv]

@bostrosky - are you able to log into My Account alright? If so, then EverSafe is just doing its thing.

[bostrosky]

Thx for the reply. So what purpose does ticking trusted device serve?
Thx 

[Handy1]

@bostrosky  No it’s just the new way , signing in works much like a bank app