Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have auto pay enabled. I got a text message that thank you for your payment. When I log in and view my transaction history everything was charged twice. My account still shows amount owing 120. Which is my 3 month renewal amount. I had no issues w...
I still have not received my refund of 25.00 from last week
Hi,I need to change my self-serve account email address. I know I need to submit a ticket to the moderator in order to get that going. So I used the Simon Chatbot and then when I click the link to submit a ticket it sends me to a page where I need to...
Moved to Nova Scotia and would like a local 902 area code and also to keep my existing phone number, is this possible?
I still have not received my refund for 25.00
Hi there, I can't figure out how to change my plan because the change plan page is empty, is this a bug? I'm logged in, and I refreshed the page several times. No idea what this bug is, is anyone else having trouble? Cheers,Garth
Paid twice it is not showing on my account
Hey, the community I have a question for you all, I have some issues with my SIM Card. I am currently in Spain as I have been here since January 6, 2022, and won't be back from home in Canada until March 25, 2022, at least. I have gotten a temporary ...
Hi, new activation.set up complete and confirmednumber transfer complete and confirmedpayment complete and confirmedcancellation of previous provider complete and cnfirmed ****did not recv. pin number for new SIM card. ( 4 days waiting for email)?
Says I have enough funds. Payment is due !
How to fine a SIM card puk
I am outside of Canada (and US) and I use my public mobile number for 2-factor authentication. However, because I am outside of Canada, I am not receiving any text messages for verification. Does anyone have any suggestions or solutions at how I can ...
Hi! I made a payment on my plan. I still have not received my points back it's way past 48 hours to receive them. This is the second time I'm posting this. I've put in a ticket I haven't received any help with this problem.
I was charged more this month and I have no idea why? I'm not used to not being able to contact the company directly as I was with Virgin for years before switching to Public just over two ago months now... Also, who would I complain to about being ...
Where can I find the expiry date of an add on ?
Hi,I got my old cell phone number suspended because the payment wasn't made on time. Does anybody know how do I get the number back please? Thanks.
Dear Public mobile, I need an invoice statement for last 2 months reflecting my address in the invoice document. Please advice if the invoice of the last 2 bills can be sent along with my address mentioned over the sane ? Thanks & Regards,
Hello,I am currently in my home province in Canada but cannot receive text messages from Europe. Text messages from Canada and the US work but not the ones from Europe. My plan includes incoming international sms. Unless "international" means USA, I ...
Still waiting for some answers like 3 days later??Is it usually this much of a pain to dispute a charge
I am new to Public Mobile. I do not know my voicemail password. When I go to the option to reset pswd, it does not work. It wants me to log off and tog lo back in to try again. Still does not work. Can anyone help. Jake
The new login that lists what numbers that attribute to your credits lacks integrity. For those that track their referrals for....active....lost....or changed their number.....how will you do it now? My referral header look like this. Below where it...
Tried a network reset and took out the sim already… any other suggestions??
Hi I would like to start earning community rewards but I do not know how to connect this account to my public mobile account. Is using the same email enough or is there something else I need to do to recieve these rewards?
Hello, I am currently on $15 plan, with almost no data and I want to purchase 1G data for $15. a) If I purchase the data, will the data be available right away? or do I need to wait for the next cycle? b) If I use all of my data 1G, then what will...
Hi. I just trying to activate my new service with public mobile and on a last step could not get 2GBBONUS data activate. Just got message " promo code is not valid" I talked to agent from a chat and he said just activated without code and than ask qu...
Hello,I live in BC Canada and am doing a road trip to the US for 1.5 months in March. I work from a laptop and would like internet on the road so I'm looking for an unlimited data plan to hotspot to my laptop, I also need it to actually work when I'm...
Hi there, Please confirm me whether public Mobile have this plan called PAY AS YOU GO PLAN also known as GRANDFATHER PLAN??
I am roaming in the us and the talk feature is working but the texting is not.
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