Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My SIM card won’t work in my new phone but a Telus card and a bell card will. Can I get a new public SIM card?
When trying to access voice mail through the voice mail icon on my iphone 8 I get the error message - error performing request Unknown ErrorWhat is the easiest way to resolve this issue???
My husband and I made a request for our plan to change on our next pay period (going to the $40 4g 5gb plan). We tried to use the 12gb promo code but it wouldn't work. He asked the community about it and was advised that the 12 gb promo was only for ...
I need to change my email address for my log in on my public mobile account! Is there anyway I can do this?
Hello, I have a friend with a plan with you guys. He says he gets certain rewards, like $2 off per month for autopay, and that the plan reduces by a dollar per year you're on it. What other rewards are there associated with the cheapest plan you have...
I just ported my number out to Bell. Now I can't sign into my account to disable autopayment. Why is that? Is it because my account is not active? Will I be charged on renewal date even I am not with public mobile anymore? Pretty strange I couldn't l...
Today I received a spam call on a voicemail. I used my phone's voicemail button (auto-dials the default voicemail number) and I was greeted with the usual password prompt. I inputted my password and the voicemail hung up on me, I called again to make...
I am no longer able to receive text messages from my bank in Australia with Authorization codes. I have checked with my bank in Australia and the messages are being sent on there end but not getting through to me. This has only started happening appr...
I need my account number
For the last 3 years I have been successfully forwarding my phone to my office number. I have a virtual office in the US and we have a 1-888 number. When I am busy working I forward my phone to this 1-888 number and it has always worked fine. On Thur...
Usage says 65 minutes but I counted (twice) 45. Anyone know how to talk to Public about it?
I paid my bill last week and phone has been working fine until this AM it says I have no service and will not let me sign into my account even if I try to reset password. I’ve tried resetting and taking out my SIM card as well.
I can't login or reset my password. it show that the page doesn't exist
I have an issue that I change plan for next renew where I would have 15 gb for 40$ (I have a picture). But plan doesn't work as right one (in my cabinet it showing wrong information). Also I do not see update on data usage on my account. I just start...
locked my sim card
Need to cancel my plan. How do I go about doing this.
HiI am trying to change my e-mail address but there is no way to do this using the Public Mobile login. After reading online support info it seems as though I need to send a private msg to a Public Mobile support person but I cannot find how to do t...
I used to use Public Mobile before switching to a shared plan from Telus with my dad. Now I want to leave the shared plan and come back to Public Mobile, but my dad deactivated my phone number before I had time to make the switch. I bought a SIM card...
I had $52.00 in my account today when my phone bill was due, I received a text saying "Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, make a payment at" followed by the link to make a paym...
There was a bill address error and couldn't pay for months. Now I can't use my cell service or get help from call centre as well. What is the best and fastest way to pay my bill? can't even find a way online.
I would like to deactivate my account for 4 months because I will not be using any service from 27-November-2022 onwards
Hi everyone I'm having issues receiving international sms from various websites (e.g. identification SMS from my bank or website provider). I've been having this issue for 2 weeks now. I had no issue receiving these sms in the past, and I've been wit...
Hi; I recently noticed that I'm not able to call my friend in Toronto on his phone number with Bell. Yet, I can reach him on his second number with Fido without any problem.I'm in Manitoba, and I wonder if anyone else facing the same situation ?
Hello, I can't log into my account, everytime I try it says the page is expired and the one time I was able to get into the account, it says my account is active but my data isnt working at all,what can I do?
Why can’t I get a text add on? My plan offers 50 outgoing 30 day term
I can't login to my account. I was getting a password error (which was not an actual error) so I tried to reset, and that give an error message as well ?
Hello, I'm on the new 40$/15GB plan today, but still getting slow speeds 1 - 1.5 Mbps. I tried restarting my phone, resetting network settings, and tried the SIM card on another phone. Unfortunately, my speed is still slow. Can someone help or prov...
How can i get another text sent as i missed the 90 minute limit?
it said that if I use a referral number when activate, I can get 10 dollars back. But I haven't got it. CIt also said that the referral number's owner can get a deduct of one dollar from her monthly fee, is it right? Thanks.
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