Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
BTW, I did not know that I had stumbled upon a shady site unwittingly. I want to apologize for posting the link. I had no clue it was suspicious. My embarrassed apologies. The admin will know what I am talking about. Could the admin please delete tha...
I need to change a plan
The site to check isn't working, so if anyone could tell me if my Iphone 12 mini, which is unlocked but purchased in Japan, would be compatible?
How do I add US long distance to my monthly account?How much is it and for how long?
If I change plan now, not next cycle, will I pay two payments?
referral codes/referral sites aren't to be advertised here
Hi everyone, Although Public Mobile may not support 5G any time soon, I thought I would start writing about what's new with this latest technology. There's a lot of terminology and confusion, so hopefully this will help! You may have heard the terms ...
Is there a way to port my number out but still keep my public mobile account with a new number?
I recently upgraded my credit card to a new. I want to add the new one to my account but every time i try it tells me it won’t accept it. I’m using the same bank as i did before. the bank told me it should work. I’m confused on what to do
Hello,I connected one of my family members to the public mobile via my code more than one year ago and today I find out I haven’t received any rewards for that. What should I do now?My family member name: xxxxxthank youMaryamedit by mimmo
Yes, my husband and I are both PM users and we have both noticed on our two separate devices that our cell signal (which is usually three bars where we are located in Ontario Canada) has been fluctuating from one bar to no signal on and off all day. ...
Hello,My parents are away in Europe and are Public mobile users. I too am a Public Mobile user and am in Canada.Before they left Canada, I made sure to purchase my parents extra international long distance minutes 600. There plan also covers internat...
Hi. I am traveling soon and want to suspend my plan for 70 days? can someone please advice me how I can do it? Where should i go in My account and what to press? Like step by step
Hello all,I have paid for 15$ for Data Add-Ons for In Canada-1GB. But The service isn’t working. I don’t know what to do. Can anyone help me giving the solution please? I also don’t know how to contact customer service agent on call! Thank you all!
Hi there, I recently signed up with public mobile, my phone that I had with MTS the screen is broken to the point that I can’t use it any more, I had a second phone that I connected with public mobile, now some calls come to my second phone and some ...
I am currently travelling outside of Canada and am connecting to my voicemail remotely. 1. Dial into my account2. Press * when voicemail answers3. Enter the correct password when prompted4. System says "incorrect password"5. Repeat 3&4 until it says ...
I cannot remember the answer to the secret questionPlease help to unlock my account
I used to have an Android phone with a Windows Computer. I would us Microsoft Phone link all the time to send texts and to copy and paste to my phone (send pictures to text messages. But phone link does not support the Iphone. I have been searching f...
I noticed this morning that my phone has no service.
I talked to a representative a couple of weeks ago because I noticed that the $50 plan had gone from a 8GB to 10 GB and my plan had not been updated. So she told me I had to update it myself to get the 10 and my renewal date is tomorrow. So I tried t...
Hi, I have been trouble shooting this for over 2 weeks. If anyone calls me it goes straight to voicemail. I cannot call out, it just says call failed. Once in 15 times it works. I went back to the dealer that set me all up. They could call my pho...
Hi, since I'm not in Canada currently, I didn't top up my plan for two months, and now my plan is expired. If I don't top up my plan by 2nd August my account will be deactivated. I will be back to Canada in September. My question is: if I top up my p...
I have an issue. So an autopayment bounced and now my phone isn't working. My bank won't grant me access to my account without verification, which is a phone call or text. My phone won't receive either of those. So I can't pay my bill to get my phone...
Hello, I have an interesting case whereby my condo won't allow two numbers to be registered in our directory. I want to be able to forward to buzzer call to another number (my roomate) if i am unreachable. I only want this one phone number being rece...
I signed up my spouse and activated her SIM but neglected to use my Refer-a-Friend code. How can I get it applied after the fact?
I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code. Can that be manually done afterwards?
HelloI ordered new simcard 11 days ago but I didn't receive it yethow can you help me?
How do I check if a specific number is available to use?
There has been 2 payments taken out of my credit card on June 20th . One is $28.25. Other one $25.99. My credit card was in good standing but you suspended my account by June 20th and I couldn't use the phone so when I dialed 611 asked me to make a ...
HI I have a second account that I cannot get into the account...My phone and my sim have been stolen... I need to know what I can do to get into my account because I believe the account has bee hacked as well... Please help.. I have all the info from...
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