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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can not use dat

Hello, I have just signed up with Public Mobile, I have an Asus Android phone and I can not use my data, my account is showing active and that I have data available but I can’t use it on my Asus phone, please help.

Fraud with number

I am not a Public Mobile member but someone has used my number (Telus) to activate an account. I got a text message from 611 (pasted below) and it says the PIN was changed. My credit card doesn’t show any transactions but I would like to get to the b...

Payment Issue

Hi! I got a payment issue. I paid from credit card june 1 but my plan did not renew . I have to pay again june 2 so i can use my service. What happened to my june 1 payment? How can i get it refunded??

Resolved! MMS on ancient flip phone

The phone: Samsung SGH-T159 ex-Videotron flip phone. It's old but it works: calls, voicemail, SMS and even the internet browser despite being way out of date. It has MMS capabilities but so far I was not able to send any pictures. I always get a "Sen...

Resolved! Cheers I'm Back

With another grumble here . Sorry Not quite sure how to word this . I had my Debt Card Upgrade to a Debt Master Card here . Threw my Bank I have been trying to Register it on Autopay here . But Autopay keep kicking it out . Leaving me in the cold ...

Resolved! Help please

I need help to here . I am sight Impaired here .I am Locked out of My Account and need help to Reset My Password . Can someone help please .I would be very greatful to you

I forgot my password in my email

Resolved! Public mobile is disgusting

I just purchased a $20 public mobile topup card, in the first week of may, my credit suppose to end at 5 th of june however i wasnt able to call, text or use network in the middle of may??? Terrible, no connection nothing, it didnt connect in most pl...

Resolved! SIM reported lost/stolen, lost referal bonus?

My daughters phone was stolen so she reported her sim as lost or stolen, I gave her a new sim and her sister gave her an old phone and we got her back in business on same account. A few hours later I get a text message "Public Mobile here. Just to l...

No Service

I bought a new sim card, did everything it says online and I STILL have no service. this is getting ridiculous

Resolved! minutes remaining

How can I check remaining minutes on my iPhone 7? I don't want to have to go to the website to do this. Is there an application that allows me to do it?

No Data access with my phone.

I have absolutely no access to my public mobile data since mid April since I switched to a new android phone (the phone calling still works). I would request to speak to a live agent asap to sort it out.

Resolved! Locked out of my account

I received a message that I am locked out of my account and need to contact customer service. I hope this is the correct place?

Resolved! Re: Refer a friend bonus help

A friend of mine used my referral code and signed up. I did not get anything for the referral. I have been with public mobile for over two years now and I didn't make any choice to change how things work with bonuses. I now see a 1 dollar referral cr...

Resolved! Didn't receive signup reward

I did not receive my $10 credit when i signed onto Public mobile. I put in the referral xxxxxx. They did not receive acredit either Edit by Dunkman: removed personal information

Resolved! Referral issue

Is there a possibility to reset a new public mobile account or add a referral code after the sim card has already been activated?The story is that I bought a new Public Mobile sim card for my sister from a store 40 minutes ago and the cashier activat...

Resolved! Need help now

Can in my acc

Resolved! Transfer request not sent to old provider

Good afternoon, I have activated a new SIM. From a PM perspective it seems like it all worked properly. But, from my old provider, when I tried to call, they said they didn't receive the request for transfer. How can PM resend the request for the ...

Resolved! Password issues

Hi I am trying t reset my password and it ask for a security question but does not tell what the question is or give hint so I am not sure what it is, how can i bypass this, i am trying to update my payment method

Resolved! Cannot reactivate account after suspended for lost/stolen phone

Hi,I had suspended my account using the lost/stolen phone function and am attempting to reactivate it but am unable to. The plan had autopay setup previously, and even attempted adding funds to the account, but it still does not reactivate. Used the ...

Not receiving voicemail

My iPhone shows the on voicemail & I know that voicemails were left on there by friends but when I click on it, it says that I don’t have any new voicemails….help

Error 837

Hi, I switched to PM today. Then I'm creating 2 additional accounts. On the third account I keep getting Error 837.I have called my credit card, my card is fine.I've re-typed my Postal Code with and without space.I've tried in Incognito mode.None o...

Resolved! change city

Hi, I will be moving from Montreal to Toronto. Do I need to change my telephone number? The plan stays the same? There will be roaming fee? Thank you Lory

Not getting calls

All my incoming calls are going straight to voicemail. Done everything suggested by chat not and still not working.

My data is not working

Hi, Can someone help to activate my SIM for data usage. It appears my data subscription has not been activated. I see it in my account but my SIM does not show that it is profiled for data usage. Kindly assist.

Add-ons is not activated

Hi there, I have purchased a data add-on, but it is not still activated after two days! I wondered how I should do that?

Resolved! International calling

Hello all. I have 1,000 international minutes and made a call for 28 minutes the other day. Today, I couldn't dial through. What am I not doing right?

Resolved! Plan expired when i have enough balance

Hi,My plan status is expired when i have enough balance on my account.Can someone look into it for me.yours truly,Felix+

Resolved! Can deactivate the service for one year?

I am leaving Canada for one year and want to know can I discontinue service for one year and activate and get the same number after?

Resolved! no voice calls after sim swap

Hi, I helped a friend troubleshoot his phone by putting his sim card in my phone but now with the Public Mobile card back in my phone I can not make voice calls. Texing and Data are fine, I had no problems before this. Has anyone else had this proble...