Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HI, I made my usual payment yesterday and it says I owe 5 extra dollars. Why? Also the new set up doesn't make paying easier. Please advise as to why I'm being charged extra.
I put the Public SIM card into my phone after activating it and going through the steps to transfer my number. My phone is not locked to a previous provider. When I restarted the phone, it asked for a PIN. The PIN I set up in my account did not work....
I need to find the PUK code
i was payment by Master card,my card experience, how I can update?
I have the US roaming add on for both voice and data. I have 5 of 10 days left. I am in Huntersville NC - just north of Charlotte NC. The quality of the voice connection is poor - "gargled". I have had phone set on Auto Connect and I have tried manua...
I am unable to change the plan as on next billing cycle using self serve. Need help please
Hi, I'm a Koodo customer that just tried porting in to take advantage of the new $40/15GB deal. However, once I got to the final (4th step) and tried to activate, it gave me an error and to contact support. I then tried again, but now I get the error...
if i am a returning customer with an existing sim card,do i still get the 12gb for 12 months promo? thanks
If I change my plan to the 4g 15 GB for 40 does my account automatically switch to rewards or do I get to keep my old cash off my bill type of system?
I'm currently a Koodo subscriber and I want to port to Public. Need a Moderator pls
I prefer not having my debit card information held by any online store, whether amazon, or publics, when it is time to purchase I normally punch it in and when asked to save for future purchases I click NO. I have no problem punching it in every time...
I have just registered into the Community. Now, I can’t find how to create, or get into my account. I need to change my Mastercard number.
Need my puk number for 587xxxxxxx Edit by Dunkman: removed personal info
Can you help to correct this mistake? I purchased the 4g 15gb $40 plan but received 4g 5gb $40 plan instead.
Why is this offer not available in my account? It’s advertised in these forums and various online resources like Reddit, IPhone in Canada. Etc.
I'm a current customer and wanted to take advantage of the new $40/15GB plan. I clicked change plan now, but it did not change my current plan $45/6GB.Do I need a promo code? where do i get this?
I am about 3.65km from a Bell cell tower that Telus/Public Mobile use. It is in a rural setting. I am lucky if I have one bar on my phone inside the house with a metal roof. Step outside and I can usually get 2 bars and not drop calls. What type of s...
I don’t think there’s limited to login my account, but don’t why I couldn’t login?
I have requested to change my plan from 10GB 3G speed $50 to 8GB 4G speed.As I didn't want to waste my money, I selected "Change plan on renewal date".My renewal date is today (October 29). But the old (10 GB 3G plan) was still applied today. I don't...
Hi, I have the international minutes available in my account but I couldn't find how to dial India number ?Should I be calling 011-91-<India Mobile Number> OR some other number ?
I've tried several times to purchase a US add on. I have lots of funds available and the system gives me a receipt. I check my payments and it doesn't show up, no funds are debited and no US add on started
Hi there, I'm trying to change to the $40 15gb special plan but all I get is the spinning circle when I click continue
List of locations in Manitoba does not include where I live. How do I select that I live in Mitchell when it isn't in the drop down? It keeps telling me it is an invalid city!
I would like to know that Public Moblie doesn't request any more payment when changing the provider. One of my family set the pre-authorized payment of Publc Moblie and he changed the provider today. He didn't make the pre-authorized payment unable i...
Hi,With regards to the above offer, if a new customer wants this plan, how does she go about activating it? I don’t see this offer for new customers anywhere. Also, does this price last for just 12 months, or is it permanent? If it is only for 12 ...
I’m in Newfoundland and I have the 4G plan and no matter what I do or where i am I have the on bar if I’m lucky two I’ve been paying for data and only using 1gb if I’m lucky, it’s been going on for months. I’m wasting my money and can’t change anythi...
I am thinking of switching my plan to the $40 4G Speed 15G 30-Day plan. Will this switching change my rewards from the $ based to a points system, which I wish to avoid?
It won't recognize my account info. I know it recognizes my email because it allows me to reset my password but then when I enter both it says there is an error.
I purchased data as I have exceeded my use for the month but it isn't working. Not sure how to fix it. Any help is appreciated.
Hello, I'm seeking some advice from the knowledge folks here. I have an old plan still under the old rewards system. I get $8 monthly. I would like to do two things:1. Change my phone number now. This will be a transfer in from another carrier.2. Cha...
