Nor registered on Network

[Junecat]

Switched to S20 Ultra and now I'm told that my device is "not registered on a network" even though I can text. I just can't can't send pics or make calls Most of the time). I bought and activated a new SIM, I've reset the network, PM has reset the network, I've doubled checked the APN.   WTF!!!

[softech]

@Junecat   I don't think you can text.  You were "texting" using Wifi for RCS

If it shows not registered on a network, I guess you cannot make  calls and neither data?

and did you just switch to new phone and not switched sim card? check if your phone is blacklisted
https://www.devicecheck.ca/check-status-device-canada/

check if your sim card works in another phone.  It is good for that test, putting a PM sim card in another phone would force a sim reporvision and could resolve your problem

But if sim does not work in another phone, it is a sim provisioning issue, open ticket with PM support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

Lot's of questions here, @Junecat 

Presuming you're BRAND NEW here, or did you buy a new SIM card because you thought you needed to when changing devices?

Where did you get the device?  From a trusted source or new, or used?  Is it a model designed for the North American market, or Far East/Asia markets?

Did you check if it may be blacklisted?

Check the Status of Your Device in Canada | DeviceCheck.ca

[hairbag1]

@Junecat 

my question is did you attempt to port your old number to your new PM account ?

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number