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Can receive but not sent text messages

Proton1
Great Neighbour / Super Voisin

Ported number 3 weeks ago 

Trying multiple phones same thing 

4 REPLIES 4

Proton1
Great Neighbour / Super Voisin

They did it manually because we lost sim card 

BKNS27
Mayor / Maire

@Proton1 

Just curious if you replied to the text with YES during the porting process with the old SIM in your phone within the 90 minute window?

Proton1
Great Neighbour / Super Voisin

S 7 

Sms yes

softech
Oracle
Oracle

@Proton1   if you can receive buy cannot send, it is not related with porting

What kind of phone do you have? brand and model?

and you are sending SMS and not iMessage/RCS, right?

since you already tried different phone, i believe you meant tried to put the PM sim in different phones, not sure if that will work, but try first.  Click Reset all networks  and see if it fixes the issue

If issue presists, open ticket with support and have them to investigate further

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

 

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