network locked sim??

[Scypher0th]

so just got my sons sim activated and we put it in his phone and its saying network locked sim enter code?

[softech]

@Scypher0th 

          You have to ask the carrier where you got the phone from for the carrier unlock code.
           (PM would not be able to help with this) 

       and If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased|

[dust2dust]

The phone is locked to a previous provider. That was the S5 right? Contact Samsung and they will be able to unlock it for you.

Adding - Nope. different thread. Contact the previous provider to have them unlock it for you.

[Handy1]

@Scypher0th  Please reach out to support to get fixed 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

add @Scypher0th  sorry my reply was wrong , as @softech @and @dust2dust  mentioned phone needs to be unlocked from the carrier it came from