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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12453 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23568 Views
  • 183 replies
  • 25 Bravos

Resolved! Log in

Can’t get into my account 

Donald5 by • Great Neighbour / Super Voisin
  • 914 Views
  • 10 replies
  • 0 Bravos

Resolved! Sim pin not working?

Just successfully (or so I thought) activated my sim and the lock pin isn't working and now its asking me for a PUK code.  It occurred to me that the phone may not be unlocked.  Could this have been the issue?

Maxs_mom by • Good Citizen / Bon Citoyen
  • 2100 Views
  • 15 replies
  • 0 Bravos

Resolved! No service after activation

No signal after activation and successful payment. I found out that my phone oppo is not compatible after I activated it.

Jezzcanada by • Good Citizen / Bon Citoyen
  • 747 Views
  • 7 replies
  • 0 Bravos

free month for signing up

i just signed up and says my e mail address is  invalid every time i try to apply for the free month  this is so frustrating and the chat support was useless 

harls by • Great Neighbour / Super Voisin
  • 485 Views
  • 5 replies
  • 0 Bravos

Data connection comes and goes

Three days ago I activated my data (android phone). All went all. Connection made. After 30 minutes it disappeared. Reactivated it. Nothing. Rebooted the phone. Nothing. Did all as recommended by the community. Nothing. This morning, after charging t...

bolddoodieS9 by • Good Citizen / Bon Citoyen
  • 395 Views
  • 1 replies
  • 0 Bravos

I keep receiving the same MMS message over and over

Hello,  2 days ago my dad sent me a photo from a different country as an MMS message. Since then, I have been receiving the same photo every 2 hours. The text I receive seems like it's from my dad, but reads "You have a new MMS from XXX-XXXXXXX. You ...

User8 by • Great Neighbour / Super Voisin
  • 3706 Views
  • 1 replies
  • 0 Bravos

Resolved! Suspennded account

My account has been suspended sating i have insufficient funds. I have an autopay program with sufficient funds.  I tried to make a payment and a message says my account has enough balance. Who can help.

Marywangui1 by • Great Neighbour / Super Voisin
  • 501 Views
  • 3 replies
  • 0 Bravos

unregistered

My friend has just activated his mobile phone number, but the phone card shows that he has not registered on the Internet. What is the reason?

Finesse by • Good Citizen / Bon Citoyen
  • 685 Views
  • 4 replies
  • 0 Bravos

Here's another idea, Visual Voice mail message

There are some handsets that have the option Would be nice if PM had that feature It shouldn't matter if it's a 3rd tier  PM should benefit from the same pool of resources that Tel and Koodo have as it would make PM feel equal   

makkahn28 by • Mayor / Maire
  • 839 Views
  • 6 replies
  • 1 Bravos

Resolved! locked out of self serve

I have never been able to access my self serve account. It is now accepting my email address but cannot access. I have never changed my password but will not accept the one that I registered with. I would like to thank you for your help in getting my...

john64 by • Good Citizen / Bon Citoyen
  • 977 Views
  • 10 replies
  • 0 Bravos

Resolved! Security question

Hey. So, I forgot my password. I went to reset and the security question says "test question?" Is there a way to reset a security question?  I'm waiting on a moderator response to reset my password but thought I would reach out here as well and see i...

allison1 by • Good Citizen / Bon Citoyen
  • 577 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM Card did not arrive in time to claim promotion.

Hello, I guess due to COVID-related delays, the SIM card I ordered did not arrive in time for me to claim a deal that expired on Jan. 15. Is there anything that can be done about this? Dave

David709 by • Great Neighbour / Super Voisin
  • 560 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM network unlock PIN

Hello All. Last week I busted my phone.  Several people offered me recommendations about new phones for which I am most grateful.  My nephew made it a moot point yesterday by giving me second hand LG G5 he had with Fido.  The phone was purchased in 2...

seallaibh by • Good Citizen / Bon Citoyen
  • 1135 Views
  • 5 replies
  • 0 Bravos

Resolved! Account

Is there anyway I can get my account un suspended for like 3 mins. So I can send the transfer to pay my bill lol. I csnt receive the e transfer text due to my account. I dony have visa debit.

Dilly222 by • New in Town / Nouveau en Ville
  • 681 Views
  • 4 replies
  • 0 Bravos

Resolved! Purchased the wrong add-on. Can I transfer it?

Hi, I incorrectly purchased the 300 International Long Distance Minutes, but i wanted to call to India. Is it possible to transfer this to the 750 India & Pakistan Long Distance Minutes? Thanks

GTA by • Great Neighbour / Super Voisin
  • 506 Views
  • 3 replies
  • 0 Bravos

Resolved! loyalty reward after 20 or 30 years?

https://www.publicmobile.ca/en/on/get-help/articles/the-loyalty-rewardFrom the above link, the loyalty reward is $5 after using public mobile for 5 years! If I continue to use public mobile for 30 years in the future, can the loyalty reward be $30 pe...

xbq by • Good Citizen / Bon Citoyen
  • 1557 Views
  • 20 replies
  • 0 Bravos

Resolved! Self serve

Self-serve account login has been down every time I want to use it does anyone wanna tell me why they do maintenance every single week it’s driving me crazy LOL

111111 by • Great Citizen / Super Citoyen
  • 566 Views
  • 2 replies
  • 0 Bravos

Resolved! a month of free service

The promotion said "get a month of free service when you enter your email below and activate on any plan by Jan 15, 2021"  I purchased a $25/mon plan, and activated a sim card immediately on Dec. 27, 2020 by retailer in a public mobile retail store. ...

yuansh1 by • Great Neighbour / Super Voisin
  • 936 Views
  • 10 replies
  • 0 Bravos

Resolved! referral code

Are you notified if someone uses your referral code? 

Bear2 by • Great Citizen / Super Citoyen
  • 1344 Views
  • 8 replies
  • 0 Bravos

Resolved! Just want to validate with unreachable number

If I am outside Canada and the US. More specifically I'm in Honduras, but I need to enter an automated account message from a company, which I can see in the message log of my online public mobile account as the most recent message in order to valida...

Leodvario by • Great Neighbour / Super Voisin
  • 1100 Views
  • 8 replies
  • 1 Bravos
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