Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I get in contact with a moderator to help with an issue?
I just opened an account and ported my number from Virgin mobile I can make calls but not receive calls. Please help!!
Hi. I want to now how public mobile works!? Tnx
So I’ve changed my plan to the amazing $40 for 15 GB at 4G speed. 朗I did see a confirmation at the time of the change. Is there somewhere I can verify this on my account now? I just want to be sure it’s going to take effect on my renewal date. Thank...
I didn't receive the Carte SIM Order 48440
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Hi community, I logged in to my account to see if there would be any exclusive plans available to me. To my surprise, this appears to be the case. Does anybody else have this?
Bought a SIM card but I can't create an account - even after creating a community account the website says I am not verified to submit a ticket.
I have an iphone 11 and am not able to connect to the network. I've reset the network settings, powered off and on many times, turned on/off airplane mode. I also bought a new sim and tested it on other unlocked phones and it still doesn't work. My a...
So I bought a public mobile sim card and a payment voucher. But during the activation process on public mobile's website, it tells me that I have to pay by credit card. There is no place to enter a voucher. I don't have a credit card, which is one re...
Hi,My auto-pay plan charges on October 23 and was charged, but I ported my number out to a different carrier on October 23 as well.Assuming I'll see a pro-rated refund to my credit card in the next month? If not, who can I follow up with?
When trying to make a phone call, it says no minutes left. But yet the plan is active on the account, $40 per month for unlimited canada wide minutes and 5GB data. What's going on?
Why don’t you guys setup an app for this network. This is horrible to navigate and I obviously missed a previous message stating to not “change my plan right away”. Anyways, what’s done is done. Please don’t make any changes to my plan in the future....
I changed my plan 2 months ago from the 1Gb plan to the 3Gb plan. I am paying for the 3Gb plan but the 1Gb plan is still showing as my plan.
My account is active but it says that I have used up all my minutes which Is not correct. I just paid my bill. I restarted phone still o luck
Hi, just ported my number to PM on October 26, 2022 using the 12MONTHS12GB promo and today on October 28, 2022 (just 2 days after opening) the promo says it is on Cycle 2/12. As in that 1 month of the promo has been used and it is already on the seco...
Hi, if my plan includes only Canada Wide minutes unlimited, what happens if I dial a number in the U.S.? Do I get charged or does it simply not work?
I just received a text that my plan did not renew and you did not receive my payment. I have never had to do that before. My payments are paid for by my credit card. I want to continue with my plan as is. Do I need to do anything?
Hi theremy $15/mth account is over 3 year old and originally had unlimited incoming minutes. Somehow i do not see this on my account detail anymore, would that feature have been removed ? why and when ?
BOUGHT AN ADD ON LAST NIGHT. TRIED TO USE IT TODAY IN THE US. WON'T WORK. NO CONNECTION AT ALL. USUALLY WORKS GREAT.
I bought the US roaming talk, text and 250mb of data. I’m in the US and it just says “E” and won’t connect to an actual data network. My data roaming is on, I’ve toggled it on and off multiple times, restarted myphone, tried to manually connect to a ...
I activated the sim card not complete ( did not answer SMS from fido can you help
Didnt see an announcement about this plan, a good deal for existing customers.Log in and go to change plan and its in with the 4G offerings, New customers will find it when activating
Hi, Does the 15$ plan include free photo messaging if so, both CanadaWise and international?thank you in advance
My credit card number changed and I need to change it, but the system doesn’t recognize my email address anymore. I changed the password, but that didn’t make a difference. My account is now disabled and I don’t know how to fix it.
Having issues merging calls/3way calls.Samsung S20, Android 12 latest update. Anyone have a fix for this? Thanks
Hello,I bought a US Roaming 1 Giga Data (for 10 days) on October 21. I arrived in US and started to use my adds on plan on October 23rd. Suddenly, it stopped working today. I checked my usage, and I only used 48% of the adds on data. It has been only...
Getting an error when trying to log into my account. Anyone else seeing this? Page ExpiredThe page you are trying to access is no longer available.
