Community

Resolved! account number

I need my account number to change providers.  How do I get this?

Resolved! Payments

The email registered on my file is someone else from whom I purchased connection. If I log in my account then the one time password is sent on that email. I want to change that and make a payment urgently please help me. 

Resolved! Using my PM cell phone in the US

If I receive calls from Canada when travelling anywhere in the US, will I be charged LD rates based on my Canadian home location to where I receive the call??  Roaming charge?  Going to be in the US for 2 months.  Suggestions?

Resolved! Cancel plan

Hi,  how do I cancel my plan?  I am unable to log in self serve, I don’t remember my email or password.    

Resolved! Update credit card information

I’ve just received my new credit card and I want to update my information on the account. So I can keep my service going with you. How do I get this done? thanks and have a great day!!! 

Resolved! Activation of a new SIM card on the same phone

My Sim card is defective. I am unable to use the phone or text message. I have a new SIM card. After logging in to my account scrolling down to change the SIM card, I put the new Sim card number in and when I push save the numbers of the new Sim card...

Resolved! Email adress

How do I change my email address?

Resolved! Transferring phone number

How do I transfer my current phone number to public mobile 

Resolved! No longer using the service but keep getting billed every month

Hi, I switched from Public Mobile to a different provider a few months ago and when transferring the phone number they said they'd take care of everything and cancel my account with Public Mobile for me. Well, they did transfer the phone number and I...

Resolved! Payment Processed but Plan isn’t Renewed

Hi there it shows funds have been withdrawn and my account is active along with it being paid, but my data and texts don’t work still. 

Resolved! Won’t accept new voucher number

Resolved! Custom Centre Phone Number

Doesn't Public Mobile have any phone number that I can call and talk to a human assistant? Sorry... Prefer the old-fashioned way.

Resolved! The Fine Print on the Plan

Hi, I just switched my current plan to the new which offers 15GB 4G data for $40/month and it will start on the next renewal date.I read the fine print though and it states no promo codes or special offers can be applied with this plan. Does this mea...

Resolved! phone

Why can't I apply a voucher after phone been down for 3 months?

Resolved! MMS and data

Hi, Since I am with public mobile I have not been able to send any MMS and/or access data despite de fact that it is included in my package. What should I do to have full access with my phone Sonim XP7700 with Android 5.1.1. ?

Resolved! Need to change my email address

I need to change the email address on my account. I will only have access to the old account for a few more weeks so this has to happen soon.

Resolved! Port number

I’m trying to find out if my current land line number can be ported 

Resolved! Code 821

trying to activate SIM but keep saying code 821

Resolved! Signup concerns

I am a new member unable to activate phone, no old sim card. Question - If I was to complete a full reset of thephone would it not respond as brand new, awaiting its PublicMobile SIM card?Thanks Frank

Resolved! change account email

I need to change account email as I have no access to previous email address. I cannot log into self serve because my account is suspended as something happened with my payment method and I have no way to fix it. please advise.

Resolved! Switching plans to 4G - How it affects rewards

Hi Community!  I had a quick question, Im currently on a 3G plan with the old reward system. I see the offer for the Lunar new year and am considering switching to that plan. Will my old reward system remain active or will it auto-switch me to the ne...

Resolved! New rewards system

Not sure if this has been brought up before , but with new reward system . Would it not be nice to have option to automatically apply points to bill once 15points has  been earned. I know for me I like with old rewards that I don’t have to apply my r...

Resolved! Not Receiving any incoming phone calls for days

I just realized that my phone hasn't been able to receive incoming calls. Multiple people have told me they've tried calling but it doesn't go through. And I get absolutely 0 notifications on my phone that theres a call. I tested it with my friends p...

Resolved! When do I get the bonus points from the Lunar Year $40 for 15GB deal?

Here's the plan in question: 15GB data at 4G Speed for $40. (publicmobile.ca) I already received the basic 2 points but not the remaining 4, thanks again.