Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27160 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39156 Views
  • 185 replies
  • 29 Bravos

Resolved! service

Is Public Mobile "temporarily unavailable" for anyone else? This just happened.

Resolved! Can’t login

i can’t signed to my account because I think something is wrong, I put my email address and password that I remember but I couldn’t sign in to my account, also when I try to reset the password I couldn’t because I forget my security questions, please...

harsin by Great Neighbour / Super Voisin
  • 1019 Views
  • 9 replies
  • 0 Bravos

Resolved! Can't receive calls etc.

It has been over a week since I went to Public Mobile and I still haven't been able to receive calls or texts.  Very frustrating!  Why?

Mitzerl by Great Neighbour / Super Voisin
  • 893 Views
  • 6 replies
  • 0 Bravos

Resolved! Copy of invoice

Hi,  I was wondering if it is possible to get a copy of an invoice for a payment on my account (top up). I can see the new balance and the transaction in the payment history but no invoice. I looked in my account and can't seem to find it... I also d...

JacyntheSC01 by Great Neighbour / Super Voisin
  • 827 Views
  • 5 replies
  • 1 Bravos

Resolved! Change from FIDO to PB

Hi, I have transferred my line number from FIDO to PB, but my PB and FIDO sim card is not working, neither! What should I do? P.S. I have just transferred currently (less than 20 min); would it be OK after 2 hours or not?

Son73 by Good Citizen / Bon Citoyen
  • 984 Views
  • 11 replies
  • 0 Bravos

Resolved! Account disabled

Hi, I had put my service on hold as I was travelling abroad, and when I returned, I Im no longer able to login. I’m not even able to password reset. But when I tried to re-register using the same email, it said I couldn’t and that either the credenti...

Mayssoun by Great Neighbour / Super Voisin
  • 542 Views
  • 3 replies
  • 0 Bravos

Resolved! Never received ordered SIM card in the mail

Never received my SIM card in the mail. Although it’s said it has been delivered. It is taking forever to get follow-up and I no longer want to be a Public Mobile Customer as a result. I want a refund for the SIM card I paid for and did not receive. ...

Shan_how by Great Neighbour / Super Voisin
  • 604 Views
  • 5 replies
  • 0 Bravos

Payment not accepted

Suspended account for non payment though I have autopay and money enough to cover charges.  Help

Trudy242 by Good Citizen / Bon Citoyen
  • 1709 Views
  • 26 replies
  • 0 Bravos

Account suspended already paid

why is my account suspended but my plan is less than my available credit? I also have auto pay so it should have renewed on its own anyway. I don’t want to pay again since there’s already more money on my account than my plan is. 

sonamor by Great Neighbour / Super Voisin
  • 739 Views
  • 8 replies
  • 0 Bravos

Overcharged

I was overcharged this month. They took out 2 payments. I need someone to contact me please to get this resolved. 

Ginaeverson by Great Neighbour / Super Voisin
  • 692 Views
  • 9 replies
  • 0 Bravos

2nd month free, when does credit apply? (Black friday promo)

Has anyone signed up for the new customer black friday promotion prior to Dec 17, 2021? It advertised using 2GBBONUS code would give 2gb bonus on plans $35+ and a free 2nd month. My 2nd month payment is coming up and I am wondering if anyone has rece...

minasamadi by Great Neighbour / Super Voisin
  • 899 Views
  • 9 replies
  • 0 Bravos

Resolved! 1 Free Month of Service for December 2021 promotion.

When does the 1 month free service from the December 2021 promotion get applied. My third month of service is coming up at the end of the month so I was wondering when it will be added. (the second month I had the referral code from a friend @CS_Agen...

benchriswong by Great Neighbour / Super Voisin
  • 505 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM card delivery

I ordered a sim card online and wanted to know how to track the delivery or will public mobile notifty me via email when it has been delivered?

kimsinw by Great Neighbour / Super Voisin
  • 434 Views
  • 3 replies
  • 0 Bravos

Resolved! Overcharged!!!!!!!!

I was overcharged and cannot reach anyone to get this resolved!!!!!!

chrissyh1976 by Great Neighbour / Super Voisin
  • 784 Views
  • 7 replies
  • 0 Bravos

Self serve down

I'm getting a message on the self serve site indicating it is down for maintenance.Was there an announcement that i missed? update:  cleared cache, and reloaded OK.  Strange...

Anonymous by Not applicable
  • 545 Views
  • 3 replies
  • 1 Bravos

Message send failure in a group message

When sending a group message using iPhone 11, does the message send failure happen only to the invalid numbers or everyone in the group?  Happy new year and thanks, Helen

Liuhelen by Great Neighbour / Super Voisin
  • 676 Views
  • 6 replies
  • 0 Bravos

Resolved! 300 International LD Minutes

Hi. My account already had "500 INTL LD" (Free Holiday Giveaway) so I thought this was for calling from PM in Canada to another country so I bought the Add-On "300 International LD Minutes" thinking that this must be calling from another country to C...

GBurl by Great Neighbour / Super Voisin
  • 1331 Views
  • 8 replies
  • 0 Bravos

Resolved! spam calls

For over a month now, I have been receiving multiple calls every day from what seems a chinese lady from this number: xxxxxxxxx.  Is anybody else receiving them?  It is very annoying.  I blocked her number and she cannot leave a message, but she keep...

Rouge935 by Good Citizen / Bon Citoyen
  • 2603 Views
  • 25 replies
  • 1 Bravos

Credit card charges

Hello seem to be charged twice in Dec around the 14th and 25th slightly different amounts. Will have to check statements for previous months as well. Phone xxxxxxxxxxxxxxxx

hutch236 by Great Neighbour / Super Voisin
  • 532 Views
  • 6 replies
  • 0 Bravos

Resolved! Public Mobile while in Mexico

Hello out there everyone and anyone....Can I use Roam function (with an additional fee) to be able to use my phone while vacationing in Mexico?Thank youPeter

pnelega by Great Neighbour / Super Voisin
  • 2383 Views
  • 14 replies
  • 1 Bravos

Need an agent

Hi out there I am new to the community this is lot to deal with I need to talk to an agent to clear up my problem with my auto pay account looks like I need to start a ticket is there help out there

AL_G by Great Neighbour / Super Voisin
  • 787 Views
  • 8 replies
  • 1 Bravos
Need Help? Let's chat.