Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I switched to a $15 plan while away and went to upgrade just now and I find that all the plans above the $25 plan are greyed out. I can see a $35 and a $40 plan but they are greyed. The current plan expires and renews automatically on the 12th but I ...
I had interviews with multiple US companies, and some recruiters complained that my phone is not reachable, or the call would just drop immediately. Is public mobile preventing calls from USA? I don’t have any US addons, I would assume that I can rec...
Hi, yesterday tried to activate public mobile sim card transferring my wife's phone number from Koodo - got error 821. Today tried again, now getting an error when entering her number for transfer "Please enter a valid Canadian phone number."Errors:1...
I'm not receiving texts and I think phone calls from some people. What to do?
just activated my new sim card 24hrs ago i recieve text and i can text and call but i can't recieve call it goes to my old provider what will i do? need help pls.
new sim card can't recieved call but i can do out going call what will i do?
hi Thank you for your response. ok i put in the new sim into the phone which i recently purchased and received. the old sim was damaged - this is the new sim number 8912230000 xxxxx xxxx. i placed this into the phone but it is not working please ass...
I am looking for a way to convert my physical sim to eSIM.
Good morning, I switch my original plan to the back to school($55 for 20GB) plan on my renewal date, however, when the switch happened today, it is not the back to school plan that I was expected. I get 8GB per month only. Please help.
Hello,Every month I see a charge of 42$ on my credit card from public mobile, how can I remove my card and get refunded?thanks,jes
I’d like to have my number authorized for port to freedom as I don’t have a sim anymore you need to manually authorize
How do I have a private chat in regards to an email issue?
I have two mobile number under Public Mobile. The first one was purchased in a store and the other was online. Only the online purchased was registered in My Account the old one was not. Now there was changes in my mode of payment specifically credit...
I have error no SIM card contact your service provider.
Where on this (God-forsaken) site do I go to update my credit card info?
I thought after I setup the automatic payments and I will get more free data.When I turn off the data my text messages not working Please fix it Edit by Dunkman: removed personal information
Hello I have ported out my number from Public mobile last month. however I need the phone records for my acct for a legal matter i am involved with. I can no longer access my account. Public mobile is still sending me messages about a survey etc how...
Hey I see most of providers like Telus, Koodo, etc made free call to Iran.Does PM provide same services?
Hi. I tried to log in to my account but was unsuccessful. tried to change the password too without success. urgently need help, child's phone and I need to change the type of payment.
I referred my wife to public mobile but we both did not get the bonus for "Refer-a-Friend". I am not sure how we can get this bonus. Can someone explain?
Hello, On October 4, 2022, I attempted to activate my SIM card, but the payment step always returned an error message, so I contacted customer support for assistance. After a few hours, customer service activated my SIM card, emailed me my new phone ...
I have an account as well as both of my kids. I pay for their accounts with my CC on file with Public. My son is a victim of SIM swapping due to PM’s lousy authentication! he can’t even get into his email or Public account to fix this ! I’m so mad! I...
Hi there. Has anyone needed help to access account due to forgot username or email? What did you do? We need to pay our bill due to lost credit card. Been trying everything including customer service. Its been hours with no response.
How can I find out what email address is attached to my account. We have 3 Public mobile phones within our family and I am not sure what email address is attached to my phone. Password and email address aren’t working. I keep getting locked out.
I am just wondering how long after you pay if your data reset? My end of bill date is today however my data has not reset and I had anticipated it resetting sometime this morning.
https://www.cbc.ca/news/canada/prince-edward-island/scam-call-phone-mandarin-chinese-community-newcomers-rcmp-police-fraud-1.4716458THIS has been tormenting me all year long. No matter how many numbers I report and block (even then, they're still abl...
I have an account and activated my sim card with it 28 days ago.I used my Visa credit card and it was accepted.I disabled the Visa card with 4 days remaining before auto-payments renewed my account for another month, so Public mobile wouldn't withdra...
My plan includes unlimited incoming calls and 100 outgoing minutes per cycle. My current cycle is September 22 to October 21. My account says I've reached my 100 minute limit and I can't make any calls. I only have one incoming call for 37 minutes...
I recently transferred my number. my data is working, I can call, I can receive texts, But I cannot receive any calls, Whoever is trying to call me gets sent straight to voice mail. Also me and my Referral are not receiving our 5$ off per month. Help...
how do I request a bill for services to my email?
