Community

Resolved! sign in issues

After a significant amount of frustration, I was finally able to sign in to my account with the user name and password. I confirmed the correct email address was in the profile and attempted to log in to the "My Account" to change the billing informa...

Resolved! Missing sim card order from march

Hello. I ordered a SIM card on March 14th and haven't received the card yet. Order #332247. Hope you can send one out soon! Thank you.

Resolved! Plan Mismatch

I signed on today to make sure I had enough data remaining for an upcoming trip and found that my PC is incorrectly showing that I am on a 3GB plan. I am on the 15GB 4G plan from the fall deal last year, which is what I have been getting charged for ...

Resolved! Port from PM to Another Carrier

Hello, I'm looking to port my current number from PM to Speakout. However, I do not want to get rid of my PM account. I'm just hoping to change it and have my old PM number ported to Speakout as my secondary phone. Can you please advise what I should...

Resolved! How may I change my community name?

How may I change my community name?

Resolved! text receiving issue

Hello, I recently joined Public and switched over my phone number on 4 days ago. I switched providers and kept my exisitng mobile number. i can make a call but i cannot receive text messages. i noticed this when i need a two step verification on some...

Resolved! What are the benefits of joining the community forum?

My phone plan works fine - after constant texts from PM asking me to join this community I finally have. What are the benefits of joining the community forum?

Resolved! Plan was paid but never changedatill got $15 plan

I switched my plan to the 40 dolar plan with more data cause I'm from peavine metis settlement and ive been evacuated today is the 9th day and seeing how I dont have wifi I uae way more data then normal and I tried to switch my 15 dollar plan to with...

Resolved! Problem logging into My Account

I’m having trouble logging into My Account, every time I get a message saying my username or password is incorrect. Those are however the credentials I saved on my phone to automatically log in

Resolved! Text massage and call problem

I joined Public mobile recently. The first problem was regarding the verification code. I could not get the verification code from other institutes as CRA. I followed the instruction of Moderator by resetting the network of my phone. It coursed more ...

Resolved! Can I keep the same phone number with a new SIM?

My son dropped his phone in the lake on the weekend....if I get a new Public Mobile SIM can we keep the same phone number?

Resolved! Email associated with account

I do not know what email was used to set up account so cannot access my account to update payments etc

Resolved! Activating A Sim card using gift voucher

   Hello,  I would really appreciate any help. I’ve been trying to activate my sim card for 3 weeks and haven’t been able to get anywhere with it.  I purchased a Public mobile sim card. When I went to activate it I couldn’t use my international credi...

Resolved! Requested Invoice Statement With Taxes

Hello, I was looking to get my monthly invoice statement billing complete with taxes showing so that i may be reimbursed by my company for my phone service.  I was not able to download a monthly statement showing with taxes. They only accept a proper...

Resolved! I received a text .messege about the expiry of my subscription and some insufficient funds to re we

Resolved! Linking My Account and Community/Community Rewards

PART IA while back I couldn't get into my community account so I used an alternate email. But I need to link them because I'm not getting my community rewards. And I think I lost the ones I had in my original community account (old email). The email ...

Resolved! Incoming and outgoing calls

Why can I not call to, or recieve calls from China? I use the proper protocols, have the proper add ons but still nothing. I am just getting frustrated that you cant actually talk to anyone. Computers suck at customer support.

Resolved! Phone calls

I can’t call out fails right away

Resolved! Create hotspot on iPad for laptop

Hello, everybody.I have an iPad with a data plan but I also need to use my laptop at times when I am on the road and there is no wifi (some of my work applications don’t run well on the tablet or phone). When I try to enable hotspot on my iPad, I get...

Resolved! porting text resend

how can i get puplic moble to resend porting text 

Resolved! Payment Method Update

I need to update my payment method but every time I try, it says “Oops! An error occurred, please try again later”. I attempted to update my payment method 1 month ago and thought that something was wrong with the website. I have since tried numerous...

Resolved! I am not receiving any emails from you

Resolved! I added on the US data talk and text just now and i don't need it to start till Wednesday.

Any ideas on what i can do?

Resolved! Do I keep $5 off promo if I switch plans?

I currently have the $35/month 2.5GB 3G Plan. There is a $5 off promo and a $2 off for auto-pay/loyalty, so I actually pay $28/month after tax. If I switch to the $35/month 4G plan, will I still get the $5 off per month promo and pay the same per mon...

Resolved! porting restart

I did not send yes to old provider, please send reqest to shaw agin.Nxxxxxx Edit by Dunkman: removed personal information  

Resolved! Max number of participants for conference?

I'm trying to convince a buddy to sign up to PublicMobile. He regularly does 6 way conference calls (!) for work, from his Virgin line. Is that possible with Public Mobile? I'm not sure how to test this myself.. iPhone 12 is that matters. thanks

Resolved! Question re: US Roam-Talk Txt 3 GB Data(15d)

Good day everyone, Asking this question because I've heard different things and looking for clarification. If I buy the "US Roam-Talk Txt 3 GB Data(15d)",then I use all the 3gb data. Can I buy the 25$ 15-day 3gb USA addon ?Can I rinse and repeat this...