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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data usage issue(s)

My data has not been working outside wifi connection, does the signal need to be reset from the tower?

Resolved! Problem porting number - incorrect ESN/MEID

Hi, I am trying to port my number from Virgin Mobile. When doing so I received a text message "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID." I am pretty sure I entered my IME...

My account has been locked out.

Hi, I can't reset the password of my account after filling out my email address. I was been noticed that my account has been locked out. Could you please help me solve this? Thank you so much! Best,Hongxiu

Resolved! my plan suspended

Been on the same $10 plan for years on autopay. Accumulated many gigs/minutes of gifts/bonuses and yearly discounts off the price. PM took out my usual payment on april 28 and then promptly suspended my account a few days later. Apparently in their n...

Bill increase?

My bill has always been $10 a month, logged on today and now it $13. Did prices just change without any warning?

Payment

I was double charged even when my auto pay wasn’t set up and I did it manual still. I submitted a ticket as well but have not got any mail or any notification for the submission. please help.thanks

service

My account is for 25>00 per month. Didnt make my payment before the 27th. Made payment april 30. nothing account wasnt activated. May 2nd, made another 25 dollar payment. Still NOTHING. So I have paid 50 dollars plus tax for a 25 dollar account ...

Payment

My payment was due yesterday, I bought the voucher and paid and it still says my service is suspended

Thank You Softech, Darlicious & Deputy Major for Time/Responses. Cancel Service.

Data

My Data is often turned off before I use the full amount. Public mobile tells me I have used all my data which I have not. How do I solve this problem, other than changing providers

Cell phone warrenty repairs

I recently bought a public mobile reconditioned i Phone 8 plus. the internal speaker doesn't work at all.It has supposed to have a 1 year warranty. How do I get it fixed

Signed Up & Questions about porting Phone #

Ported home telephone number from Bell - a landline not a cell #How does this work (number is still active with Bell) - will it just automatically port over and the landline will disconnect and my cell will be working? What is the general time frame...

Resolved! How to change name on profile

I signed up today to get a SIM card and they spelt my name wrong. How do I get it changed.

Forfait a25$

My account

I can’t remember my email and can’t reset it

Email was hacked and I can't sign in to my account.

My email was hacked. My password was changed and I can no longer enter my email account or change my password. As a result I can no longer open my account with Public Mobile. I can't even speak with the auto help assist. What can I do?

Need to change my bank details

Hi,Need to change my bank details but cannot remember neither password and my security question.My plan has been deactivated cause the payment didn't went through.Need to speak to someone to change my bank details as i cannot get into my account !

Resolved! Phone switched off in Europe

If I switch my phone off before leaving Canada and take it to Europe will I still receive voice mail messages or will Public Mobile still know that it is in Europe and it will have no service therefore no ability to leave a voice mail. I ideally don’...

Resolved! Locked

Reset passwordI am locked out of my email address there fore i 7cannot reset my passwordThe email address is Please be aware I cannot access this email account. I am trying to change the sim card on this account.

Account deactivated

Hello, I recently ported my number out so my account was deactivated and I don't have log in access anymore. How can I make sure the pre-authorized payment was also removed/deactivated not to be charged moving forward? I'm trying to submit a ticket t...

Public Mobile Points Issue

Hi Guys, I referred friend to PM more then a month ago but I have not received any PM points yet, any idea?

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Data Problem

For about two weeks now I’ve noticed when I turn my data on it will connect for my fb messenger but not my actual internet I can make it to google but that won’t even load fully or properly than it’ll crash and when I try to type in any webpage it’ll...

credit card payment

my plan has just expired today and im trying to change my credit card but it keeps saying its unable to verify my card. I've been able to verify my card with zero issues on everything else and i've had issues with public mobile payment in the pass I ...

Resolved! Sim card does not work

This is a follow up to my message posted on April 24 ,2022.My sim card ending with 4669 stopped working on April 24 the. It can neither receive nor send signal.I went to purchase a new one ending with 2974 from Walmart. Activated it on line and has...

Phone

Had my phone almost year plan is paid has lots of credit it auto pays and the phone hasn't worked for over a week. Help

Koodo Prepaid Plans

I see now that Koodo Prepaid has matching plans to all of Public's plans and a few others with "4G" capped speeds. I'm curious as to what people see as the differences between or why Telus is overlapping. (Postpaid plans overlap pretty significantly ...