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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

What is my Community Username?

My number was suspended

My second number is suspended 438 *** **** Edited by Moderator

Plan change?

I had funds in my account sitting and saw that they upped for 4g network instead of slow 3G… so I added the extra funds and clicked on change plan when renewed (yesterday for renewal today) and it didn’t take?

Resolved! No data on phone lots on account page

My phone says I am out of data but there is plenty on the account page. How do I fix this?

Resolved! US cell/text/ data service

Follow up to my previous concern. Found out my Public Mobile plan no longer works in US. Need service for three weeks. Wondering what my best option is. Can I purchase new SIM card and use in my phone while here and replace my PB SIM card when I get ...

Resolved! Slow or no mobile internet

Hi, I am having some issues with mobile internet and am wondering if Public Mobile intends to address this issue. I live on Prince Edward Island. In the winter time I have no issues with mobile internet at all. Now, at the peak of tourist season mobi...

Resolved! Add-ons

If I update my Plan do I lose my add-ons. For Example: I have 2gbs free from a bonus offer. Would I lose it if I changed my plan?Thanks

Annoying texts.

What happened with texting on or after 9 am? While I did not mind the payment reminders and confirmations. These ones irk me! What do you think of the texts?Why are they doing this?

Resolved! Code

Why do I need verification code each time I log in?

Resolved! SIM card follow up

Hi I have ordered my SIM 8 days ago but haven't received it yet. Could you please check for me if it's sent or not?

Resolved! Error when trying to purchase an add-on

Since the installation of MyAccount, I receive an error every time I try to purchase an add-on. I can’t really do anything except view MyAccount summary page. Please help.

Resolved! my plan

i bought a plan for 3gb for the month while i visit and used it up already, so expensive to buy more data. can i cancel this phone number and use same sim card to buy a new plan for this month?

Resolved! How the reward works now

Hello family, Plz while I was in PM before I exited, I used to enjoy cash reward (applied to my subscription) for auto-renewal and referral bonus. But now that am back, I see the reward system has changed. Now on point basis.Does it mean that, I can'...

Resolved! Have not received my SIM card

I placed an order for SIM card on July 24th. And I still have not received anything in the mail. And it does not look like my shipping page has updated either. However the initial fee for the SIM card was charged to my credit card successfully

Resolved! How Do I cancel this trash

How to I Cancel this service for Christ? Satan himself could do better with the blower.....at least you get something if you sell your soul to the Lord of the Horry Underworld, but I get **bleep** all, no service, and I have to pay, and on top of it ...

Resolved! No Service

Activated account, but phone shows no service, 16 hours after doing all this. Laboursome, laboursome, time wasting, and rage building. No wonder every other company has humans still working for it.

Resolved! How do I contact a moderator?

How do I contact a moderator for help?

Resolved! My accounts have been changed without my knowledge. What can I do?

I had 4.5 GB data ( including my bonuses) for 2 years and unlimited calling for $25 minus my refer a friend and auto payment credits and my renewal date was on the 16th of the month. Now my renewal date is the 1st of the month and I only have 1GB da...

Resolved! Sim

Hi there, I ordered a sim card over a month ago and still have not received it. Order # [deleted ... Luddite].

Resolved! Please help all I want to do is Pay my bill and get my account back

Hello,I'm trying to login to my account. It's asking me to send sms or email for verification. The phone was just broken so I cant receive sms and the email account associated with the account is deleted and I would like to add a new email account.

Resolved! Replacement sim card

How to replacement sim card ?

Resolved! account login

Hello,I'm trying to login to my account. It's asking me to send sms or email for verification. The phone was just broken so I cant receive sms and the email account associated with the account is deleted and I would like to add a new email account ...

Resolved! I can't use data even though my profile shows I still have 0.83 gb left

I received a message saying I used up my data. I don't have access to internet even though for the last couple of days I see I still have 0.83 gb left.

Resolved! Loyalty rewards

Anyone having issues claiming your loyalty rewards? I've been a member since 2016. I got 15 dollars 3 months ago. This month I got only 5 dollars

Resolved! log in trouble

my acct is suspended because of master card problems but the email attached to my acct is no longer active so i can't verify my identity.how do i proceed?

Resolved! Forgot my pin

How do i reset pin

Resolved! I think my data usage is wrong

Hello, My plan cycle just renewed yesterday (cycle july 25-august 24). My plan is 10.5G but my usage says I already used 5.63GB (4.87GB) however I barely used my phone and I don't see this reflected in my usage history. Could someone look into this. ...

Resolved! Cannot log in to main public mobile account.

when I log in to the community website it logs in but when I try to log in to the main public mobile account website it doesn’t log in. I have tried multiple option but non of them have worked. Someone help on how to log in the main public mobile acc...

Resolved! Auto-renewal Bonus Data

@customer_support My plan is on auto-renewal and I should get bonus data as a result. When I look at my account I don't see the bonus data in the data summary. Why is this not bonus data not being displayed as part of my available data?

Number Port

Why I haven’t received any sms on my old sim card regarding the port request?

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