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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11138 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22080 Views
  • 181 replies
  • 24 Bravos

Resolved! Duplicates under Usage History?

Hi everyone, I was recently victim to a sim card swap incident, so I have been closely monitoring my usage history on Public Mobile to see if I notice anything unusual.  I noticed that a marketing text I received at 12:22pm came in multiple times in ...

Screen Shot 2020-12-10 at 3.24.18 PM.png
TKRWG by Good Citizen / Bon Citoyen
  • 926 Views
  • 9 replies
  • 1 Bravos

Resolved! client care department?

I recently had an issue with SIM hijacking and my access to the self serve portal was disabled. I was told to contact client care department to update my info, but I have no idea how to reach them? Do I open a ticket?

weezveez by Great Neighbour / Super Voisin
  • 489 Views
  • 3 replies
  • 1 Bravos

Resolved! Voicemail custom greeting not applying

I changed my old personal greeting to a new one. But when I get calls, people still hear the old greeting. I've activated the new greeting. 

Zz by Great Citizen / Super Citoyen
  • 740 Views
  • 5 replies
  • 1 Bravos

Resolved! Login issues

I created an account about a week ago to order my sim card. My sim card came in and I want to activate it but I can't login. I've tried every password I can think of. I tried doing the password reset but then when it asks for my email it says "unable...

Quinn_Harris by Great Neighbour / Super Voisin
  • 2598 Views
  • 10 replies
  • 1 Bravos

Resolved! Port out from Public Mobile to Bell

Good Day, My company has given me a corporate cell phone with a Bell #, since I don't need my Public Mobile phone or number anymore, I would like to know what I need to do to port my Public Mobile # to Bell. Thanks 

kltt by Good Citizen / Bon Citoyen
  • 3382 Views
  • 16 replies
  • 1 Bravos

Resolved! Plan didnt renew, but have enough funds - made a payment attempt

"Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."Because I updated my visa debit card with a new bank. This is really i...

Koal by Good Citizen / Bon Citoyen
  • 870 Views
  • 5 replies
  • 0 Bravos

Resolved! phone

I want to update to a better cphone

Resolved! Paid but no service

Hi I paid for my new pm account yesterday for $25 basic plus $15 300min internationalI still have 0$ balance , no service - , cannot use the PhoneDid I fail t to activate somewhere?this is the payment historyDec 9, 2020300 International Long Distance...

mikadabi0011 by Good Citizen / Bon Citoyen
  • 1755 Views
  • 57 replies
  • 0 Bravos

Resolved! Just ported my service from Bell.....

Installed the PM SIM, unlocked my phone but still have no mobile network service?Tried resetting the Network Setting but still no service. Any suggestions? 

jrprvs2000 by Good Citizen / Bon Citoyen
  • 836 Views
  • 12 replies
  • 0 Bravos

Dropped Calls

I read on another thread that calls are automatically dropped at one or two hours. I’d like to know why this is as I’m paying for phone service?I’m in a long distance relationship so we talk on the phone a lot. There’s times we keep the phone on to s...

mishel_606 by Great Neighbour / Super Voisin
  • 489 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card never arrived

I ordered my SIM card online over a month ago and have still not gotten it

Eyeteee by Great Neighbour / Super Voisin
  • 906 Views
  • 5 replies
  • 0 Bravos

Resolved! Not registered on Network

I am getting "Not registered on Network" when I am trying to make a call. What are the reason for this and what can I do?

weezveez by Great Neighbour / Super Voisin
  • 667 Views
  • 4 replies
  • 0 Bravos

Resolved! Partial service/no texting

I am unable to text with my phone or connect to my data. I can connect with email when connected with a wifi. I am able to call and receive calls without wifi. The SIM card was put in another phone, and it did not work either. So, it was not my phone...

Willowsmama by Good Citizen / Bon Citoyen
  • 921 Views
  • 13 replies
  • 0 Bravos

Resolved! Blocked login

I had 4 accounts. One for me and one for 3 of my kids. I recently ported my number to a new phone. Of the other 3 accounts I can only log into one. The other two accounts - one was set up with a misspelling of the email so when I hit forgot password ...

Dbouti by Great Neighbour / Super Voisin
  • 568 Views
  • 5 replies
  • 0 Bravos

Resolved! Login

I can't login to my account? Anybody else have issues with this? It doesn't recognize my email address when I do the "Forgot My Password" process

jodibulthuis by Great Neighbour / Super Voisin
  • 641 Views
  • 5 replies
  • 0 Bravos

Resolved! Tags

What is a tag?

Aheavenfire by Good Citizen / Bon Citoyen
  • 552 Views
  • 4 replies
  • 0 Bravos
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