[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Reimburse for add ons please
Dear concern, I mistakenly purchased a data add-on (200 MB) instead of roaming data (which I bought later). Can you please cancel the transaction first transaction, not the roaming one? Best wishes,Shaumic
Resolved! Double payment
I was charged twice for a payment. I received a text saying my account was deactivated (odd). I followed the link to make a payment and clicked the refresh button on the browser. I was then charged twice according to my bank account.
Resolved! Issues on Telus transfer
I opened a Public Mobile account and transferred my accounts over. I have not had an issue transferring 3 of 4 accounts. The 4th account has had an issue. I have confirmed with the Telus porting number that both my Telus number has been transferred a...
Resolved! Roaming add on
My Roaming does not work. When I place a call it says I need the Roaming add on and I have it.
Resolved! Unable to receive call or call other people
Can I please have someone to take a look at my number? I checked the account page, paid on time and the text service is working fine. I tried calling *611 according to the voice message, it automatically cancelled after a moment. The error code is 8...
Resolved! I cannot receive calls
Resolved! New activation
I purchased a SIM card from you and when I go to activate it, I get the message that my phone # isn't valid. My current plan is through Koodo
Resolved! over payment
Hello. I was over seas for a few months and reduced my plan to the lowest amount to keep my phone number active.When I returned I opted to upgrade to a data plan and on 6 separate occasions the transaction timed out or would not go through. The seven...
Data not working in USA
Presently in n the USA for a few days bought add-On for roaming. I can make and receive calls but my data is not working, unable to browse online
* Why does Public Mobile block and remove questions if you edit them?
Why is the Public Mobile question monitoring program designed to automatically ignore the contents of customers' questions and instead block and remove legitimate customer questions if a customer edits their question (to correct an error or to cla...
Why my sim card suddenly can't text out anymore?
I've been with public mobile for a couple years now and I've never had any issues with my sim card. Well, just recently my android phone busted and so I had to use something else to use my sim card. I have an iPad. It can use sim cards. At the beginn...
Resolved! Unable to login my account
Whenever i put my email and password to login my account it says something wrong
Resolved! activation
just signed on May 20th and not able to receive, or send messages or make calls. When trying to call the message is "Not registered on network"What now?
Data plan
I have been paying for the 4G 15G for the last 6 months...but I just noticed I still have the old 5G plan, can this be corrected.
Resolved! Transferred number and need to cancel - can't log in
I tried logging in. No luck. I tried resetting password, no luck. Getting quite frustrated. Basically - I transferred my number to Koodo. I need to make sure my public mobile account is closed or payment option removed so I don't get charged for serv...
Resolved! Sim card swap
My dons phone was stolen. I bought a new sim card to switch his number to. I keep going into my profile and typing in the new sim card and it just refreshes to all 0's . So how am I supposed to change his number to the new sim card
Resolved! unable to log in or reset password
Hi,I was not able to log in to my account or reset my password. please help?
Resolved! New SIM / new phone
I'll be as brief as possible.Issue 1: Went to Europe and just returned. Swapped my PM SIM for a European one. Reinserted my PM SIM and it's not being recognized. I suspect it may have been damaged in transit. I will need a new SIM.Issue 2: Phone is f...
Public Mobile Unlimited Data?
Does public mobile now have unlimited data (512 kbps) after you use up all your data?I was looking for a new plan and stumbled into the fine print section where it said this "Data speeds reduced to a maximum of 512Kbps after your included high-speed ...
4G/LTE slower than 3G
Hello, Today I noticed that streaming on 4G/LTE on my Pixel 6a it's constantly buffering and not such an issue if I switch to 3G. Already did restart my device. Had good signal reception (outside). Tested setting it on other network modes - LTE and ...
Resolved! US roaming add on NOT WORKING
Add on not working. Purchased US roaming for 15 days, hasn’t worked a day and want a refund. You can see in my account it is all 0’s for usage. Refund please and not happy with the service.
Resolved! Forwarding answered calls?
Has anyone had any luck with forwarding a call to another number AFTER you have picked up? I am hoping to use my Public Mobile phone for my small business so that when my office person answers calls, they can forward to me or another person? Please ...
Resolved! Phone says I am at my data limit of 4GB when I have 20GB of data on my phone plan
I just switched my plan last month so this is my first month on the new phone plan. I was watching a movie with a friend while on a walk when my phone gave a big warning I was at my data limit, so I opened my data usage and saw that it thinks I still...
Resolved! Incorrect IMEI during activation
Hello I am switching providers to public mobile and during the transfer an error occurred with typing in my IMEI number wrong as PM is saying that they tried porting and failed. Do I need to call assistance to have them re-port the number?Thank you f...
Plan change
So my question is, I currently have a plan enrolled in the old Public Rewards and I'm currently looking at changing over to a new plan. My question is can I switch my plan and keep Public Rewards or would it then switch me over to the Public Points p...
Credit for auto pay
Do you keep auto pay credit if opt out of rewards program?
Us data add on didn’t work
I purchased a Usa data add on for a 5 day trip to the states last week. It didn’t work at all. I’m now back an I can see no usage of the add on in my account. id like the full $25 refunded and ideally like to know why it didn’t work. im now consideri...
Photo facebook sharing
I tried to send picture to my facebook but it will not send. Do I need to do something before sharing
Public Mobile needs an App - HEY WAIT - They do !!! Well Maybe. ESIM??
Just noticed on the Apple App store that Public Mobile now has an app. Apparently also for Android. Says it cannot connect now due to a tech error, so likely not ready for Prime Time. It does say Telus company BUT - one of the screen shots they provi...
