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US roaming refund

Great Neighbour / Super Voisin


the US roaming ad on did not work in Alaska. Now I just get an error when I try to submit a ticket for a refund.  Very frustrating. What do I do if I can’t even submit a ticket?  


Mayor / Maire

Hi @SAS1 the roaming fails since around a year ago when AT&T no longer works for our roaming 

please submit ticket with CS agent via messaging ( Chatbot ticket is not working)

Mayor / Maire

@SAS1  Yes US roaming won’t work in Alaska

Please open  ticket 

  • Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 


  • Or while your already here and logged in the community


  • you can send a private message   To CS_Agents by clicking here.


  Watch for reply top of page to the

   Right ( envelope image )



yes Alaska is the only state the roaming does not work

please open ticket with support for refund

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
              Then click "Contact Us", and click "My Account".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket
2. Or if you have trouble with Chatbot, Private message CS agent at 
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there
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