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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I can't send pics on sms

Hi there,So I can't seem to send pics when I text.Is there a way to fix it?Thank you

Resolved! Login stuck on "checking your session"

Hi. Is anyone having issue with login on desktop? Tried all browsers, clear cache. Downloaded app on mobile - same issue. Only when I switch to mobile data on the phone I can connect

Resolved! log in

i have an account for my daughter but cant log in to change updated credit card info

Can't call local out local phone number

My phone is 778-XX06 but I can't call out the phone number start with 604, 778 but can call the phone number start with 672. Do you know how to fix this?

Updating Payment Method

I got a text saying I should update my information since the credit card was about to expire. When I try to manage payment method, the only field I can access is the postal code - all the others don't accept input. The instructions on the site are us...

Subscription Not Activated

So yesterday I purchased the 34$ promo plan with esim and when I went to activate, I chose transfer number. When you do this there is 6 steps, first ones are where you provide your old carrier account number, imei etc... and your number you want to t...

Resolved! 50GB Canada US $34 plan - Activation date

Planning to sign my parents up for this plan - am I correct in thinking that I can subscribe now, and once I get the SIM card and activate them the monthly charges will start from whatever date I activate? It may be a few weeks before we activate - c...

activating a new account

Hi all I am trying to help a friend switch from Koodo to Public and we start creating the account and pick the plan then we get to the credit card info and fill it out but it won t complete the process the card is good anybody have any ideas? T...

My account

My account is not working everytime i try to log in with my email it says it doesnt exist ive tried everything from changing passwords to emails but nothing works how can i fix this.

Hi

In addition to the extra charge on February 28 of $16.80, I have two other concerns about this account right now.One is that even though I got charged for a new month of $56 on February 28 (plus the questionable charge of $16 and 80), it seems like ...

Can I get back to the old Rewards program?

Hello,I joined PM in 2020. I switched to public points program last year, but I feel it is better to stay in the old program now. Can I get back to the old Rewards program?Thanks in advance.Qinhua

Losing Unlimited Data on the $34 50GB Can-US plan?

Are we losing the unlimited data at reduced speeds with the new plan from PM with the Can-US? Or will we still have it?

Resolved! Do I keep the rewards if I switch the plan

Hi, I'm currently on the $15/month plan and I'm enjoying the royalty reward and referral bonus. I'm interested in switching to the $34/month Can-US 50GB plan. If I make this switch, will I still be able to retain all my rewards? Thank you.

Resolved! SIM card

I still have not received my SIM card and it has been a month. What should I do ?

i cannot see my account details is telus trying to close public mobile

i want to update my credit card edited by computergeek541: As per terms of service, inappropriate language has been removed.

Resolved! Are the plans renewed monthly or every 90 days

Hi,I got the 34/month can-US plan. I have 50 gb data, is that per month or for 90 days? And is the same plan available when I am in US?

Porting my #

I've had a terrible time changing from shaw to public because of Rogers take over .. my # wouldn't port over so public gave me a different # that doesn't work for me so I canceled my account with public .. I still have an account but it's on hold .. ...

Resolved! My number hasn't ported over

I'm not sure why but my phone hasn't been completely ported over yet. I moved my line over on February 26th. I opened a case a few days ago with Public mobile but I guess I need to wait. It just sucks that I'm not having to pay for 2 providers. I'm p...

Resolved! Forgot to enter Referral code

I forgot to enter the referral code when signing up. Any possibility I can do that now?

Resolved! Upgrade to 5G plan with 4G phone. Will it still work

I am curious to know if I upgrade from the 39$ 30GB 4G plan to the 34$ 50 GB Canada US 5G plan with a 4G phone, will the phone still work?

Resolved! Number transfer after set up

Hey all, Considering a switch from fido to public in Northern Ontario. I have an odd question (maybe):I'm thinking of just setting up a new number to trial the service in my area. It's $40 and worst case i burn that money and not completely switch ou...

SOS - no service

Switched from Virgin to Public on Thurs and still no service/can't get a response from my ticket. I have restarted phone, reset the network settings, and still nothing. I already received email that Virgin got the notification to transfer my number, ...

Canada USA plan

Does the new Canada USA plan mean that calls and texts that originate in the USA are included at not extra charge or do you need an add on?

Resolved! Ported number issues (can't receive calls or sms)

I ported my number yesterday from Fido to PM through the app. Currently, I have service to my PM sim, and when I call someone, the correct number shows up in their caller ID. However, I currently cannot receive SMS messages or phone calls to my porte...

Resolved! Is it possible to cancel a support ticket?

Just activated and my anxiety made me send a support message a bit sooner than I should have when I didn't have service, 5 minutes later I did lol so my problem is fixed. Not sure if there's any way to let them know I don't need help anymore?

Reg. Subscription

I activated new SIM card on Mar.01,2024 after I received it on Feb.28,24. I paid for first month by credit card and payment went through. Now the system is showing start of subscription cycle start on Jan.31,2024 and asking for payment again. Though ...

-$34 Canada-US plan

Do we loose call all of our Calling features like Call-display, Voice mail, etc. if one switches over to the new Canada-Us plan ? Call features are not specified on the advertised canada-us promo.

loyalty and automatic debit discount

Hello, starting from January 2024, I haven't been receiving the Loyalty discount and the automatic debit discount. Could you please investigate and ensure that I continue to receive these discounts as usual?"

Bill

Where do go to find my bill page

Resolved! Leaving public mobile

Is it possible to keep your number if you decide to leave public mobile. One of my friends was looking at joining public mobile but he was told at a local phone store that if he decided to leace later on he might not be able to keep is number. He is ...

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