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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Anybody else having issues with mms lately?

i just noticed my mms weren't working. I checked my apn setting and reset my network settings and I still can't send mms, I already contacted @CS_Agent but just wondering if I'm the only one

Resolved! Does rewards rebate still apply if existing customer changing to a new subscription plan?

Anyone to help to answer if rewards rebate still apply if I am switching to a new plan as I have loyalty and auto pay deduction from my current payment every month. Thanks .

Can't pay with reloadable Mastercard?

I am trying to get my phone working again. I bought a reloadable mastercard, but it keeps saying, "Sorry, we’re not able to process this request at this time. Please try again later."Does anyone know anything about this?

Resolved! Buy esim without app

Hi, I just want to buy an esim without the app because it’s for a new samsung s24 and I new the esim QR code. I can’t download the public mobile app because it won’t let me pass with the QR code on the welcome screen. I’m already a customer.

Can I use sim card that I received from March 2023

I bought and received the sim card back in March 2023 but did not activate it as Rogers offered me a retention plan. Just saw the new $34 Can/US plans and finally decided to jump on board to Public Mobile. As I just subscribed to the plan and ordered...

Calls and texts.

I can't receive calls or texts but I can make calls and send texts. Been happening since Feb 25.

Update credit card number

Can't Send MMS

Hi,I recently transferred my service from Telus to Public Mobile. The first few days after transferring my service to PM the service was great! Better service reception at home than when I was using my Telus SIM (I'm rural and have limited reception ...

Resolved! Changing plans

Hello, I'm currently on the $15/month plan with $6 in rewards. If I change to the $34/month plan will my rewards stay with it? And if I change back to the $15/month plan later on will my rewards also stay?

calls dropping

Over the last month I'm regularly experiencing my calls being dropped- suddenly lose connection. No change in earbuds, and I have always used a VPN on my phone, as long as I've had Public Mobile.

Resolved! Changing to the $34 Canada-US plan

I’m a current subscriber and my payment date is the 26th of the month (last paid Feb 26)When I go to the change the plan to the new promo for US data, I have an option to change now which will bill me $34+tax now or to change on renewal. According to...

Subcribing and Porting number

I am a new user and will transfer my number in. When going through the subscription, I don't see where I can ask for a transfer before the payment. Do I have to complete the payment first?

US-CANADA 50G plan for old customers

The new US-CANADA 50G plan seems very attractive especially it's available for existing customers. But I have seen that it mentions will earn $1.7 in points value on the plan description. Does it mean that I will be converted to the points system aft...

Resolved! New Plan Sign Up

I'm looking at signing up for the US-CANADA 50G plan. Can I choose the date it starts once I've signed up, so that I can finish my current billing period with my current provider?

Resolved! the MMS problem

MMS stopped working on Feb 28. It worked fine up till then. I've gone through the chatbot, reset APN settings, etc.My question: I have a Samsung Galaxy S6. Is the problem simply that my phone is no longer supported for MMS?

Rewards when changing to a 90 day plan

What happens to the application of rewards points when you switch from a 30 day plan to a 90 day plan? Currently I get $8 off every month for my monthly bill. If I switch to a 90 day plan, do I get $24 off? Or just $8?

Activation stalled.

Need help from a Customer Service agent. I am trying to activate a eSim and the activation process stalls when I am sent to the app.Payment has been accepted. I need my account activated and number transferred from Koodo.I can't get any agent on live...

Resolved! Comparing Plans

I currently have:$37/mo plan: 5GB at 4G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextMy monthly rewards are:$2 Pre-Auth payment, $5 loyalty, $1 refer a friend = $8 per monthSo I currently pay: $29/mo I'm looking at the new $3...

Error installing esim

Hi,I’m trying to set up an account and port in my number from Koodo. The process keeps failing when trying to install the eSIM, saying it’s incorrect.Can someone please help me with this?Thanks

Resolved! Number port.

I ported my number from rogers to public. I got a text from rogers asking if I did the port request or not. I replied with yes. after less than an hour my Rogers signals were gone. I choose the E-sim option for public mobile sim. so, then I went to p...

unable to access my account

this is very frustrating i'm trying to access my account it keep asking me to confirm my identityto confirm it's me, enter the 6 digit code sent to ******583i don't have access to that number t would be nice to be able to talk with a live person on t...

About Rewards

I was wondering about the reward system will be keep same(old reward system) if change to different plan?

Port in Public from Rogers Issue

I have subscribed to public mobile yesterday with my rogers number to be ported. I had eSim on my iphone for rogers and when I subscribed for public mobile I gave the same imei number where the rogers esim was there. I didn’t receive any text message...

MMS issue

Can't get pictures to send or download all of a sudden on Google messages. I'm using Android 13. It was working a few days ago. Any help would be great.

Public mobiles website keeps refreshing

When ever I’ve tried to log into the website in the past 4 months the website keeps refreshing between loading and checking your session. We’ve tried between multiple browsers and systems and it has the same issue included below I have a link to a Yo...

Need my last bill

Hi I need my last bill for cellular plan which has been ported now. The number was xxxxxxxxxxxx. you can send it to registered email if at the earlier , needed to tax purposes

Confirm Full Access problem

Hello, I transferred from Virgin Mobile to PM yesterday. I requested a esim. I am able to access data and make phone calls. But all incoming calls go to voicemail. I am trying to access "full" PM account, and sent the verification code via text, bu...

Error Code: M.8703

Porting Validation Requests Response Within 90 Minutes

When porting over a phone number, your previous mobile company will send you an sms and you must reply "yes" within 90 minutes to trigger the porting. Twice in the past when I replied "yes" to the sms, my response would not go through. Has anyone els...

Any phone number to talk to someone other than the private messages

Hello AllI am in a very weird situation. I purchased a new subscription and used the eSIM option.I was with Bell and I did the authorization for transfer. The transfer was successful however it doesn't seem that its register with public mobile. Right...

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