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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22047 Views
  • 181 replies
  • 24 Bravos

Resolved! Account

As my account will be deactivated on Jan 21, 2023, would like to pay minimum to keep phone number and reactivate when back in the country late April. My wife would like to do the same

300zx by Great Neighbour / Super Voisin
  • 253 Views
  • 3 replies
  • 0 Bravos

Resolved! I need more details on Public Mobile charges to my credit card

Since November I'm getting a new monthly charge of $22.60 on my credit card from Public Mobile which I cannot account for.  I'm also getting 3 other legitimate  PM monthly charges on my card for family phones.How do I get more information from PM for...

p_tetreault by Great Neighbour / Super Voisin
  • 261 Views
  • 3 replies
  • 1 Bravos

Receive offers from Public Mobile

I texted STOP to stop receiving these Free offers from Public Mobile and I'd like to change my mind and receive these offers. Does anyone know how to go about doing this?

Resolved! Network issue ??

Hi I'm having network in British Columbia,  anyone else??? 

cadieuxal007 by Good Citizen / Bon Citoyen
  • 578 Views
  • 15 replies
  • 0 Bravos

Resolved! PUK code

My phone says I need to enter a PUK code. How do I find this code? I have a Samsung flip phone. 

Kerux by Great Neighbour / Super Voisin
  • 329 Views
  • 7 replies
  • 0 Bravos

Resolved! E-Sim

Hello all Could you please let me know if Public Mobile has E-SIM service? Thanks.

nashcall by Great Neighbour / Super Voisin
  • 422 Views
  • 7 replies
  • 1 Bravos

Resolved! Two factor.....

So the two factor description says:Set up authentication methods that aren’t text based: often, online accounts will require you to set up two-factor-authentication (2FA) for added protection; with 2FA, you need to authenticate yourself with somethin...

Resolved! Account #

I need my account number and don't know how to get it . Please tell me where my account number is.  

MstrPlmr by Great Neighbour / Super Voisin
  • 290 Views
  • 4 replies
  • 0 Bravos

Resolved! I Don't want to upgrade my plan

I got a text message from Public Mobile offering to get 20GB for $45/month and to reply YES to get it. I did not reply YES (the phone automatically seemed to say YES) and it thanked me for the response and said my plan would automatically be updated ...

res2100 by Great Neighbour / Super Voisin
  • 458 Views
  • 5 replies
  • 1 Bravos

Resolved! How do I change notification settings in my self serve account?

I had to contact a support agent to get the holiday rewards applied to my account because I didn't get the text.  That part is resolved, but the agent told me that he could see I had my notifications turned off in my account and that was probably why...

catohound by Good Citizen / Bon Citoyen
  • 333 Views
  • 6 replies
  • 0 Bravos

$45 20GB offer 19 December 2022

Probably a silly question, but does the 20GB for $45 offer I just received mean that I will pay an ADDITIONAL $45 (not so great a deal) or that I will simply pay $45 per month ($5 more than I pay now - a CRAZY deal) and get bumped up to 20GB? If poss...

Kamikazedan by Good Citizen / Bon Citoyen
  • 354 Views
  • 8 replies
  • 0 Bravos

Resolved! Regarding offer

HiI got a message regarding data offer of 2 gb and 500 international minutes Is that true I need to reply with yes2Can any one suggest 

nvarun70 by Good Citizen / Bon Citoyen
  • 279 Views
  • 5 replies
  • 1 Bravos

Resolved! Change email

I need to change the email I use for login/contact. I have switched providers and no longer have that email address. How do I change this. 

csweezey by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 1 Bravos

Problems with service!

I joined public mobile earlier this afternoon.  I ported my number from Virgin mobile. I can't receive calls or texts.. it shouldn't take this lon. Virgin says they haven't received message from PM to complete process.  it shouldn't take this long .Y...

Unregistered SIM card

Anyone having trouble with their SIM card lately? Just recently my service stopped working and yes I have contacted support. Any of you ever come across this problem? 

Vikingred by Good Citizen / Bon Citoyen
  • 307 Views
  • 8 replies
  • 0 Bravos

Resolved! What happens when I switch from 3g to 4g plan?

Greetings all,I've had a public plan for years now, never come on here or taken a closer look.I signed on at 2GB's for $40/mo. Today I see it's somehow up to 5GB's per month (rewards - loyalty?) and I'm not complaining, however, I also see that there...

Wrong order

I ordered a sim card with an old number but now I want to get a new number. The sim card didn't arrive yet. Can you please give me a new number and I can pay the difference.

Yousaph by Great Neighbour / Super Voisin
  • 141 Views
  • 4 replies
  • 0 Bravos

Resolved! Connecting to Network

Bought sim card and activated it however nothing is working. Text messages phone calls or data. Additionally it says no service. Tried changing APN settings and resetting phone nothing works. Tried on another phone and same problem. Any way I can get...

tristangre by Great Neighbour / Super Voisin
  • 244 Views
  • 5 replies
  • 0 Bravos

Resolved! I think I changed my plan in error - how do I keep my existing plan?

Hi.  I was trying to sign up for the holiday bonus (maybe it was automatic) but I believe the system changed and accepted a plan change from $25 to $40 by my typing in "YES2".  Please see attached photos. To clarify, I do NOT want to change to the $4...

Public Mobile Plan Change.JPG Why I put in YES2.JPG
Yukonsent by Great Neighbour / Super Voisin
  • 234 Views
  • 3 replies
  • 1 Bravos

Resolved! Rewards

How do l access the free 500 international calling minutes?

Cvid by Great Neighbour / Super Voisin
  • 251 Views
  • 4 replies
  • 0 Bravos

New Activation

how to start got new lineany deal promotion for newcomer to canada  

Resolved! Sign in

I am unable to sign in or to change my password.  Help svp.

Bruce8 by Good Citizen / Bon Citoyen
  • 346 Views
  • 8 replies
  • 0 Bravos

Resolved! Incorrect Minutes Balance

I just made a payment for my $15.00 plan and have made no calls as yet. However, my account shows 10 mins used and 90 mins left.Has anyone else had this happen to them?

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Newtothis21 by Great Neighbour / Super Voisin
  • 195 Views
  • 3 replies
  • 0 Bravos
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