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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1742 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30187 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41879 Views
  • 185 replies
  • 29 Bravos

Incoming and outgoing calls

My husband and I are using our old Huawei P30 Pro phones , we just switched from Telus and transfered out iPhone 13 numbers over (we had to return our iPhones) to my understanding our Huawei phones only operate on 4G network now. My phone is fine and...

JA94 by Good Citizen / Bon Citoyen
  • 1541 Views
  • 21 replies
  • 0 Bravos

Better Plans

Hi There. In my family we have 3 people using public mobile all on 15$ monthly plan. Recently two of the users were given deal of upgrading to 25$ / 5GB plan but third one didn't get it. Any idea how can the third user also be made available the same...

HD_2017 by Great Neighbour / Super Voisin
  • 716 Views
  • 10 replies
  • 0 Bravos

Order a new plan, need SIM card right now

Hi,I just purchased a new plan, but I need the sim card this week. However, the sim card shipment happens next week. Is it possible to get the sim card this week? Can I go to a store to pick it up?Thanks,Howie

HowieQ by Great Neighbour / Super Voisin
  • 1026 Views
  • 5 replies
  • 0 Bravos

New 90 day offer @ $40

Hey community,For anybody that has lamented the $40 30 day plan that has been offered to new customers, this may be a compelling offer on a 90 day plan, for all customers. Just be aware that if you are on a 30 day plan at the moment that you pay ever...

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mitchnet12 by Model Citizen / Citoyen Modèle
  • 939 Views
  • 6 replies
  • 3 Bravos

why is getting support so painful

I have been punted out, locked out and going in circles just to get help.  I think bots should be abolished and public mobile security is so bad that even the user can't log in.  ugh

thomasd157 by Great Neighbour / Super Voisin
  • 437 Views
  • 4 replies
  • 2 Bravos

Number transfer

My phone got stolen, trying to transfer my old number onto a new sim.  Is it possible?

Monty4 by Great Neighbour / Super Voisin
  • 438 Views
  • 2 replies
  • 0 Bravos

Community

When i go in the community, i don’t see the envelope icon to be able to chat with an agent?? 

altautoinc by Good Citizen / Bon Citoyen
  • 589 Views
  • 5 replies
  • 0 Bravos

Resolved! Rewards

Hello, I'm just wondering if anyone knows if I change my subscription early, will the rewards still be applied to my account on my original 30 day schedule?I know it used to restart the 30 days but now that the system seems to have changed, I'm just ...

Michael6666 by Model Citizen / Citoyen Modèle
  • 1831 Views
  • 19 replies
  • 1 Bravos

Can’t login to Eversafe

Hi there,I was with public mobile before the switched to eversafe. I tried logging in but it said incorrect password. I reset my password, and used 2 factor authentication, they send a code to me and I input it. Then it says: Welcome Back:Continue Ac...

Transfer cell #

My condo intercom does not accept my cell #, which is registered at another city. Can I have it registered to my present city , without changing the number

Tylerleanne by Great Neighbour / Super Voisin
  • 542 Views
  • 6 replies
  • 1 Bravos

how to apply rewards to bill

My payment is changed from applying the reward to full payment, please change back to applying rewards tor reduce my payment amount. Thanks!

Mimef by Great Neighbour / Super Voisin
  • 613 Views
  • 5 replies
  • 1 Bravos

Referral Code Without Sim Card

I just signed up for a plan last week and am still waiting on my SIM card. But my wife wants to go with the plan before it expires today. Is it possible to get my referral code without completing my activation?

FreeFreddy by Great Neighbour / Super Voisin
  • 1311 Views
  • 16 replies
  • 1 Bravos

Not receiving incoming calls or texts

Just transferred my number to public mobile from Fido about 2 days ago and I’m not receiving any incoming calls or texts. When anyone dials my number they get my old voicemail with Fido. In addition I can’t login to self serve to create a support tic...

Sachpmo by Good Citizen / Bon Citoyen
  • 765 Views
  • 7 replies
  • 0 Bravos

Resolved! locked out and need customer support

My fiancee got locked out of her account a month ago and nothing works to unlock it. Every time she tries to get help through the chat she is directed to just log into her account to submit a ticket. When she tries to call to pay her bill, she gets h...

jose1997 by Great Neighbour / Super Voisin
  • 535 Views
  • 3 replies
  • 0 Bravos

Resolved! Referral Code

I just signed up for an account but missed where I could enter my friends referral code- looking for advice on how I can add this after the fact. Thanks!

eshaw by Great Neighbour / Super Voisin
  • 496 Views
  • 1 replies
  • 1 Bravos

Resolved! Leaving the country but want to keep my phone #

Does anyone know the best option to switch my plan so that I can keep my phone number but I don't need data or calling? I'll be gone for 4 months overseas. Thanks!

sisley by Great Neighbour / Super Voisin
  • 1927 Views
  • 8 replies
  • 0 Bravos

Resolved! Voicemail

Since coming to the United States we have been unable to access our voicemail or receive phone calls.

Annie62 by Great Neighbour / Super Voisin
  • 439 Views
  • 3 replies
  • 0 Bravos

Resolved! US talk and Text package not working

 I'm responsible for setting up phones for inlaws - I transferred them to Public - everything working.Last week I added a 15day US talk and text package to the phone - but now she is in the US and it's not working. I can't speak to her because she do...

MGB19 by Great Neighbour / Super Voisin
  • 919 Views
  • 6 replies
  • 0 Bravos

Resolved! Updated to New Plan 20GB $34/mo - Rewards system changed?

Hi, I recently changed my plan from the $40 15GB LTE 30 day plan to the $34 20GB LTE 90 day plan.I noticed my loyalty pay, refer a friend and pre-authorized payments did not apply on the plan change. I paid the full $102 for the 90 days without any r...

VSOLO by Great Neighbour / Super Voisin
  • 1017 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to log into Public Mobile Account

I signed up for a phone number on Public Mobile 5 years ago for a lift station in our development. It is used in case of any emergencies such as a shut off or loss of connection at the lift station.The last time the account was logged onto was March ...

ftaoo by Great Neighbour / Super Voisin
  • 761 Views
  • 1 replies
  • 0 Bravos

Resolved! Unable to access account

I am unable to access my account. I go to login and when I do it just takes me back to the main page, unable to access my account. Sometimes it puts me through an endless loop of signing in and putting in a verification code. I've tried clearing my c...

Nick890 by Great Neighbour / Super Voisin
  • 838 Views
  • 6 replies
  • 0 Bravos

Resolved! does referral discount change with change in subscription?

I originally purchased the phone plan using a referral code.   The person with the referral code has upgraded their plan.  I would also like to upgrade my plan.  By doing this, does it change the referral discount? 

Elle12 by Good Citizen / Bon Citoyen
  • 566 Views
  • 4 replies
  • 0 Bravos
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