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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can’t sign in

I’ve been locked out of my account for days no matter if I wait specific kick out times how many times I reset password I am still locked out! I need my phone Now!

Resolved! Locked out of account.

Hi thereI have now been locked out of my account for 6 weeks. Whenever I try to get my password reset it just says to wait 60 mins and try again. I can’t sign in because my account is locked and I can’t report a problem because I need to be logged in...

Resolved! How to get the last bill from public mobile after porting

Hi, I did the porting from public mobile to telus a week ago and now I can't access my Public Mobile account. I need to print my last bill but I can't because I can't access my account, any suggestions on how to get it? Thank you so much!!

Hello

I am trying to retrieve my account to pay a bill. But it won't take my email or full credentials. Saying the email is inexistant but showed that i have this rmail already in the system.

Resolved! Link to submit a ticket

Does anyone know the link to submit a ticket with bypassing chat, bot, keep getting code 404

Resolved! Canada-US Plan

I currently have the basic $15 plan. I will be traveling to the US. If I switch to the Canada/US plan for 1 month, can I easily switch back to the $15 plan?

Billing!

When I signed up in June, I paid for 3 months upfront and was told that it would be $39 per month thereafter. Now I just got a huge bill and it was for 3 months in advance again. That is not what I signed up for and I have no one to talk to. Your cus...

Manual Release of SIM

How do I get my Sim manually released, I’ve been unable to speak with an agent.

no network connection

Phone recently activated, had no issues until today. I can't access the network. Can I get some help please.

Can’t connect to network

I’m I haven’t changed any settings. Woke up today and my phone no longer sees the network. It searches and then can’t find anything. It doesn’t say SOS or no service just four dots. Restarted my phone. Reset the network settings. Still no luck. I can...

Resolved! Purchased eSim - How do I give it a number?

I've just purchased an eSim. It installed fine. But it seems like it's just copied my original Sim card's phone number. I purchased an eSim to get a 2nd phone plan. I'm worried that it has just replaced my physical Sim and not added a new one. Though...

Resolved! Can't access code sent to inactive phone number 😕

I'm trying to set up a new sim card and activate my husband's phone, a code was sent to his phone but the darn phone needs to be active. What a rigmaroar, how else do I get that dam code? I am so frustrated with this company as nothing and I mean ...

Resolved! Roaming in Romania

Any addon to purchase so I can receive phone calls or messages in Romania?

Resolved! Esim

New customer here. Trying to get a new esim as I deleted in error last night. I am being told. None are available ? Now my number ported. But no esim. Help ! @Cust_agent

Eversafe code

Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number. Also, I could not choose email as to option to get the code instead.

Resolved! It's really frustrating. I registered and paid for a new plan. Then PM don't not allow me to login.

I registered and paid for a new plan. Then Public mobile doesn't allow me to log in. It keeps prompting the login page or activation page. So I can not create a ticket to get a real agent to help me. Now it's a dead loop. What should I do?

problem activation eSIM

Is there someone you can talk to if you have problem activation eSIM

international minutes

i added 300 international minutes to my plan 2 days ago for $15 but I cannot make a call to Europe (Switzerland

Ported over wrong phone number, need help

I accidentally ported over the wrong phone number

Can't Get Sim Card Activated

I have a phone that does not take eSim. I bought Public Mobile Sim card. I subscribed to Public Mobile plan but in that process it never too my Sim card details. Now no service & I have been unable to activate Sim card and cannot get contact with ...

Transfer

Hi,I need help transferring my number 365-xxx-xxxx from luckymobile to publicmobile Edit by Dunkman: removed personal information

Resolved! login my account

Good morning, I'm trying to access my account, but they send me to another page to give full access. when they are trying to send me the code they sending to a number that ends with ---427. My number is different!

where to find 90 day plans ?

I use the $25/mo 3g speed plan most of the time and the $50 us plan for 3 months of the winter. A 90 day subscription would be fine with me if it cost less. where do i find the option?

Retrieve extra subscription fee

I started an account with Public Mobile with an esim, the activation never worked out. I started a second account with a physical sim, it worked immediately. I'm still out the activation fee on the original account. How do I get that money back?than...

Number Transfer

Successfully transferred my old number, but I still have people saying that the interim number shows up when I text them or whatever. How do I remove the number that was given to me during my activation?Thanks

change date new plan is effective

I purchased a new plan for my son. The effective date is not until Sept 26. How can I change the date to today or tomorrow without losing the plan I purchased already (discounted)?

Filter by Type of Payment missing in Self-Serve

Anyone else notice that this filter is gone in Self-Serve, to filter by Debit or Credit? There is only the ability to filter by date range.I need to filter for just the Debits.

Filter by Type of Info missing in Self-Serve

Anyone else notice that this filter is gone in Self-Serve? There is only the ability to filter by date range.This is in contract to problems when the filter was there:https://productioncommunity.publicmobile.ca/t5/Get-Support/Filters-for-Usage-Histor...

Plan Selection.

Is it just me or does anyone else agree that Public needs a little more persistence of in-between Subscription Plans? Right now the jump from 1GB to 20GB is incredibly huge and many would love a 5GB-10GB option in-between even at 3G or 4G Speeds, sur...

Phone does not ring

Hi Community. I am new to Public Mobile and my phone is set up I can phone out, text, etc. except the phone does not ring and goes right to voice mail.

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