4 hours ago
hello everyone, I ran out of data a few days ago so i decided to purchase an add-on which is something I have done in the past. However every single time I try to pay for ANYTHING sitewide I get a "sorry, we cannot process this request" message. I have tried everything, different cards, different browsers, different devices, incognito mode, clearing cache, waiting over 10 hours between attempts. I even used points to redeem 1gb of data 24 hours ago and I still have no data... Im getting very fed up at this point, nothing is working.
54m ago
Did you try the PM app on your phone to login and purchase Add-on?
4 hours ago
Wow, crazy.try this link see if it works. Clear cache first.
https://myaccount.publicmobile.ca/en/account/payment/funds/card
4 hours ago
hi@Arktis
if it is not urgent, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)
but if you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account