Cannot process payments, have tried everything

[Arktis]

hello everyone, I ran out of data a few days ago so i decided to purchase an add-on which is something I have done in the past. However every single time I try to pay for ANYTHING sitewide I get a "sorry, we cannot process this request" message. I have tried everything, different cards, different browsers, different devices, incognito mode, clearing cache, waiting over 10 hours between attempts. I even used points to redeem 1gb of data  24 hours ago and I still have no data... Im getting very fed up at this point, nothing is working.

[BKNS27]

@Arktis 

Did you try the PM app on your phone to login and purchase Add-on?

[TheSterlinger]

Wow, crazy.try this link see if it works. Clear cache first.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[hTideGnow]

hi@Arktis 

if it is not urgent, please wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account