Request for Refund Due to Duplicate Charge

[Den__]

Two days ago, I transferred from Fido to Public Mobile while registering my SIM card. However, I encountered an error at the second step of the registration process. Upon reviewing my credit card statement, I noticed that the same amount was charged twice. I would like to request that this issue be corrected.

[Den__]

Thank you for informing me that I need to open a ticket.

[computergeek541 · Accepted solution]

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@Den__ wrote:

Two days ago, I transferred from Fido to Public Mobile while registering my SIM card. However, I encountered an error at the second step of the registration process. Upon reviewing my credit card statement, I noticed that the same amount was charged twice. I would like to request that this issue be corrected.

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Posting a message only communicates with other customers.  You'll need to use the chatbot to open a ticket and get a customer support agent to look into this.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html