Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, can anybody confirm that they have recently used their US data in New York City? I'll be travelling in the near future and want to make sure my data will work. I've noticed that I often lose coverage locally when I'm in a densely populated are...
Hi, I have a bit of an issue. My son is signed up with his own account under my account but I pay for it (he's 14). He just lost his phone while out hunting and he can't remember his sign in (email or password). I know I need to get him a new sim car...
Anyone else having cellular issues in Calgary or surrounding area? Wifi works fine but cannot get access to text or email or make some calls on cellular.
So i ordered a sim and added my credit card details to pay. I forgot my email and password linked to the account. Now when i tried to login, i hit forgot email. I was not getting the link despite having the sim, turned out the previous owner of the s...
I'm trying to call 310-6789 and keep getting "Public mobile here. Sorry, your number can't be completed as dialled. Please try again." The number is legit - there is no area code. It's for mental health services in BC. I've tried adding area codes su...
Hi, I’m trying to set up a subscription with Public Mobile, and I already have a SIM card from being a previous customer. However, when I enter my SIM card number to start the subscription, I get an error message saying it’s already in use.Can anyone...
Hi,I am unable to add funds for International Long Distance Calling to India via PM website or *611. Is this add-on removed?If not, then how can I use this add-on?Or do I have to change the current Subscription Plan? I am on a $34 monthly (auto-renew...
Please cancel phone number ###-###-#### . I have two lines and only need one. The gmail on file does not exist anymore. Please send all information to the_ ****@**** Thank you
Please give me email to ceo s office for public .HE needs to know how much business they are loosing because of the horrible AI bots running the account and payment system. I have been 2+months and hours and hours trying to give my new credit card nu...
Hi my phone is not compatible with ESIM so I can’t finish my setup of public mobile subscription, called different people and been on hold 2 hours no support . What is the proper step to fix the issue or get refund , since I can’t setup the service I...
I’m trying to create an account with Public using my son’s existing phone number, but he is on my account with Telus. Will cancelling his number affect my account (same account - different phone number)
I have been getting double messages in group chats and anytime I get a picture text from anyone it puts it into a new chat. I noticed that the phone number attached to the sim in my phone is not the number I use. I am wondering how to change the phon...
Either previous provider had incorrect IMEI on file or I typed a number in wrong. Am supposed to be waiting for someone to contact me to resolve issue… no one contacted me. What can I do to expedite this process?@CS_Agent
Hi there,I'm considering a change to the promo 50G Canada/US plan, but I also need to port my number out to a Voip service and change the cellphone number I use with PM. That will automatically cancel my PM account, so I have to start a new one... I...
Hi there,I'm wondering if it's possible to keep my account/plan active, while porting my phone number out to a different service (Voip)...? Would the act of porting my number out automatically just cancel my account, or is there a way to keep it act...
i have new sim card from PMi need to assign it to new phone with old PM phone number... I dont know old phone number account number..Just know the phone number...thanks..
I have the US/Canada plan but have no service in the Us. I have tried connecting manually as well as automatically but nothing. My husband gets service and our phones have the same settings but I don’t have any service.
Phone number port seems to have failed from Fido, account is deactivated entirely so can't access the number, but my Public mobile account keeps sending 2FA to that number. I am unable to access my account and cancel/change my subscriptions. Need hel...
I'm looking to change my current 5G Canada subscription to a newer Canada & US subscription, but I don't see any call features listed on the new subscription. My current one has call display, voicemail, call waiting, call forwarding and conference c...
My iphone 7 just died! I have an iphone 5 I can use as an emergency until I get a new phone. But it will not accept the sim card as it was previously with another carrier. How can I unlock it-please advise.
Hi there,My bill is due today with the service already suspended when it should of technically remains on until 11.59 pm tonight. Is there any way to resume the service until I top up my account at the store? Thank you a lot
