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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Legit Answers Being Deleted by Public Mobile System

Hello.In the last month I've noticed a lot of legit responses are being deleted by the system. There are no fowl words, no bad links, only Public Mobile links if used and all answers are legit. This keeps happening and I've reported it over a dozen t...

Purchased USA Data add on but not working

I purchased a 15 day usa add on of talk, text, and data yesterday. I've reset all systems. I've turned things off and on again. I've restarted phone. I've tried AT&T and t-mobile. The data image at the top of my phone is on and showing a network w...

5G IPhone13 Pro

I’m a new customer to public mobile and signed up for a Black Friday plan for 5G. Checked the coverage map and my city is well covered (Saint John, NB). I have an iPhone13Pro and switched caller voice & data to “5G on” and data mode to “allow more da...

Resolved! Issues with sales tax and referral credit

Hi,I am having two issues:I signed up using a referral code but I do not see the $10 one-time credit posted to my account.The sales tax for my plan is showing as ON when my address is in AB.Can you help resolve this please?

Temporary number not working?

Public mobile says it assignment a temporary number while porting my old one, but I am stuck on "SOS" mode. Any idea how to get around this?

Not able to access My Account and need to in order to change plan to Black Friday offer

Hi there,I have been a loyal client of Public Mobile since October 2016, with your grandfathered plan in which I pay (before credits and rewards) $120/90days for 12 GBs of data at 4G speed, unlimited provincial calling, international text messages, e...

Resolved! Forgot my son's login information

I was. An change my son's plan but can't remember what email I used

Customer service chat down

Hi all,4 days ago I switched to Public Mobile with the Black Friday. My account is all setup, I can access my account with Public Mobile App. But my iPhone can’t connect to the Mobile Phone network. I’m always in SOS mode, no connection.I did all wha...

Suggestions for eSIM When travelling?

Hey everyone! Have you switched to an eSIM for your phone? With PM or another Carrier? What tips do you have for making the transition smoother when traveling in the US? I’m particularly interested in avoiding disruptions when transferring from an o...

Phone not calls not working

Hey folks,'My phone says when trying to call someone, or someone trying to call me ( both incominign and outgoing) " sorry call cannot be completed , you do not have USA roaming on your plan"? WTF I live in ontario, Peterborough, Never even been to ...

Account troubles

hi, I have been locked out of my account and cannot get in. After the 5 attempts to log in it locked me out. I waited 3 hours and still could not get in. I waited several days and I have the same issue, not being able to get into my account. I cleare...

SIM card

I was trying to keep my sim card and use my own and tried putting in the number in but it only accepted 19 digits while I have 20 digits on mine. What should I do?

Blackfriday deal changed from 5G 20GB/$34 to 5G 40GB/$34

I had a blackfriday promotion deal 5G 20GB/$34 since 24/11/2023however, I saw a changed deal 5G 40GB/$34 on 2023/11/26Can I change the blackfriday deal from 20gb/$34 to 40gb/$34?Do I have to change or cancel the deal?

USA roaming plan

Will the USA roaming data plan work with 3G in Buffalo NY. I WENT TO Maine a couple of years ago and it did not work

Looking for moderator to handling my problem

I tried the porting number 1-844-xxxxxxx yesterday & today, but the CS told me that they just handling phone no transferring, I need another moderator to handle my issue (can’t receive OTP due to no carrier service before we install the eSIM), howeve...

Resolved! Bought the 5G 20GB $34 plan but want to change to the 4G 10GB $29 plan

I see all the other plans available except for this one. Hope PM will honor this deal if the deadline passes before the system is resolved. Anyone else having this issue?

Like to submit a ticket to an agent

I referred a friend to Public mobile. They already activated their Sims card but did know how to use to login the information for the referral code.

Payment issue

When I made the payment, it showed that it was unsuccessful, but I checked my online banking and it showed the deduction amount.I can provide a screenshot of my online banking.I logged into the app and asked me to pay.But online banking shows that I ...

Resolved! Link bank account Bill pay to Public Mobile

Hey,I applied for a new bank account with a cash reward if I could use my bank account to pay any bill twice. So can I use bill pay to link my public mobile account? If I can, how to link? I searched public mobile via my online bank account but didn'...

4g vs 5g

What is the difference between 4g and 5g, currently I an on a 4 g plan and am thinking of upgrading, but what is the difference?

Cancel my plan

Hi Team,I joined Black Friday plan and transfer to iPhone with the same number. Can I please get some of the money back? Because I subscribed 3-month from last monthsThanks

I would suggest PM to add "Unlock SIM card" in My Account page

Just now 10 mins ago, my PM SIM card was locked because of three time incorrect entry. Then I submitted ticket and sent private message to CS_Agent, none of them got reply. I understand today is Sunday, PM agent did not work today. But this issue to ...

How do you cancel the subscription?

Hello, I've been having this issue where the website already charged my credit card for the black friday plan but didn't activation any subscription plan on my account and keeps looping me back to paying for a subscription again in order to activate ...

Resolved! Unlimited data clarification - 5G plans while outside 5G coverage area?

It's great that the 5G plans now have unlimited data, and 512 KBPS isn't actually that bad so I was excited to get this for both myself and my parents.However, I had one question that doesn't seem to have a clear answer maybe somebody here can help m...

I want to cancel Public Mobile

I still cannot login to my account, because glitchy Eversafe ID does not send verification codes to my phone and/or email address. How do I cancel my account if I cannot log into my account to cancel it?I don't want to be with Public Mobile anylonge ...

Not able to make a local phone call...

Hi there, I have $15 plan and I am not able to make a local phone call. It tells me that I used all my minutes but I have local phone calls for free. It also shows that I used all my Canada wide minutes but I do not call long distance. Can someone h...

Resolved! eSim Activation Did Not Work

Purchase eSim for Iphone 14 on Public Mobile App on the Iphone.It was loading then stop.Didn't get the eSIM installation step?Didn't get the QR code in the Welcome email.My credit card did get charge $5.75

I cannot port my number as my old service provider's SIM is lost.

Can a live person please help me transfer my number from Koodo?I am without service from past 2 days. My previous SIM from Koodo is lost.Koodo has a note on my account that I want to transfer the number, and my account at Koodo is suspended.Please pl...

How to cancel subscription

I was thinking about switch to public mobile, purchased the BF promo last night, downloaded the app, trying to activate the subscription, had issues, then stuck there. Trying to submit a ticket, but the ticket system doesn't allow me to submit, alway...

Resolved! Issue with sms

I have changed my mobile operator about week ago. From e-sim to e-sim, everything works fine except sms (send and receive). I can do a call and have data. I accept all messages from my old operator. Now I have full services from my old operator and a...