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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 75 replies
  • 7 Bravos

Resolved! New to Public Mobile

I have signed up for the Black Friday promo deal but I cannot see my extra 2GB of data and I cannot receive calls but I can call people. Does anyone know what to do? Thanks. 

cijunliu by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! I was charged extra for this month payment

Hello, How can I contact Public to fix my payment through phone? Today I noticed my plan was not renewed due to un-updated payment information in my account after changing my new visa card. So I updated it before my plan gets expired but I had to pay...

paradisal by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Porting Number is Blocked

Hello, there is a port block on my phone number which I would like to have removed in order to move my phone number to a new provider. Can someone please help me with this? Thanks. 

Messomup by Good Citizen / Bon Citoyen
  • 31 replies
  • 1 Bravos

Resolved! Plan not activating

Hi,My plan was expired and I changed it and reactivated it. However its been 1 hours and it still says my plan is not active. The amount due is zero so I don't owe them any money. Is there a process to reactivate or I just need to wait ? 

Surrendra by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Network down Monday Nov 29, 2021

Has the network been down parr of today in Montreal area?Is part of it still down for some users at this moment in Montreal? 6:12pm

csra by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! How to change plans?

I'm trying to upgrade from a 25/mo plan to the 35/mo plan, but I'm not able to. I also want to take advantage of the cyber monday deal of 2 extra GB when purchasing a plan of  35+/mo.When I click "Change Plans" in the "My Account" page, it brings me ...

zachshaver by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Exceeding talk minutes on limited minutes plan for 911 calls

Hello, I have three possibly related questions: A]I am currently on the 100 talk minutes plan per month. If I exceed my talk minutes, can I still place a 911 call and possibly receive a call from 911 if they need to call me back to confirm anything. ...

newCellUser by Good Citizen / Bon Citoyen
  • 5 replies
  • 2 Bravos

Resolved! Data speeds Nov 2021

Hi all, It's clearly noted that PM provides mobile data services on the Telus LTE network but throttled to 3G speeds....I believe it's up to 3Mbit/sec up and down.  Being a new subscriber since September with a new handset I wanted to see what actual...

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Kristowhy by Model Citizen / Citoyen Modèle
  • 20 replies
  • 5 Bravos

Add on / Auto Pay

Hi, I just purchased an add on for international travel.  I topped up my account with the appropriate amount of $$ and now show as having $20 balance - I am on auto pay & my monthly bill is going to be due while I am travelling.   Will my monthly bil...

Annepater by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Rejoining

I had an account and a sim card with Public mobile. I used the services for many years but found a better offer for more data.I changed providers.I tried the new provider for a month but wasn't satisfied with the coverage.I would now like to rejoin P...

Resolved! Porting problem.

Can't receive calls.It's been 2 days since the port initiated.HELP ASAP.

sunglee by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Overcharged

I overcharged my plan. I want my one payment money back. 

BinnyDhingra by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Time to do something about the PM spam problem on this forum

@CS_Agent  The amount of PM spam on this forum is way too high. It is time to start being proactive instead of reactive.  Saying "we can't do anything about it, just report it" does not cut it. Other forums that use the same platform (Khoros) have im...

DavidO by Good Citizen / Bon Citoyen
  • 24 replies
  • 4 Bravos

Unable to set voicemail access number on Samsung S7 phone

Hi! Everytime I got a VM, I wasn't able to retrieve it by pressing 1 since the VM access  number was not in the phone setting but I always get an error when trying to set the voicemail access number to 306-580-4001 which is the access number for my c...

thanhhnguyen by Good Citizen / Bon Citoyen
  • 14 replies
  • 1 Bravos

Issue with receiving calls and texts

I can receive texts and calls from some people but not everyone. For instance, my bank has been trying to call me or send me an authentification code for ages, and the text/call never arrives. I thus haven't been able to log in into my banking app fo...

Clemlorange by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

my cell number is being used by someone else

My cell number is being used to call a phone in NS. I have a limited plan and there is a person using up my 50 phone minutes per month. How do I get rid of this? They are using my cell number.

Sonex by Good Citizen / Bon Citoyen
  • 24 replies
  • 1 Bravos

Resolved! Unlimited Talk Canada Wide But No Minutes?

How is This Possible? I Pay My Phone Every Month On Time and Pay for Unlimited Talk Canada Wide and Unlimited International Texting. How is It My Phone isn't Working & Is Saying Repetitively That I'm Out of Minutes and Need to Add More When I am Payi...

Resolved! Re: Account number

I want my public account number 

Mah1 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos