4 days ago I switched to Public Mobile with the Black Friday. My account is all setup, I can access my account with Public Mobile App.
But my iPhone can’t connect to the Mobile Phone network. I’m always in SOS mode, no connection.
I did all what the chatbot tells me to do to fix this, but nothing works and it tells me to click Support chat. But when I do that, it load an “error page” that something went wrong and to try again later. But I’ve been trying for 3 days many many times per day and night. I also tested mutiple times with my boyfriend’s phone (who also transferred To Public Mobile 1 day before I did: his iPhone has great connection, but when we try contacting Public Monile Chat Support with his phone, we get the same error message.
Are we the only ones to experience a down support chat ? Thanks so much in advance for your help, I’m really stuck here, without phone!
hi @KBelle did you use physical or esim? if physical sim, try on another phone
but if not work, submit ticket with CS agent using message and they will refresh the account: