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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting issue from Public to Koodo

Hello, Im trying to port my number from Public to koodo mobile. I no longer have access to my public sim card and cant recieve the text. Is there any support for this issue?

Samsung updated, no texting

I have a galaxy a70.Samsung rolled out an update the other day and now I have the scrolling "no network connection" at the top. I checked....I am on my home network. I restarted...nadda Any ideas?

Question about recent charge after changing plans

Hi, I originally had the 12GB for 3mo plan and switch to the the new promotion of 15GB for $40. Mu billing cycle is on the 22 of the month, I was last charged in January 22 for three months ending on April 22When I switched plans I chose the option t...

Resolved! Usage History

I am trying to get usage history for the past 30 days but it is only giving the last few days. Thanks

Activate new SIM card on existing account

Trying to activate new SIM card, when I put the number in it goes onto create a new account. I already have one and want to use my same phone number

Two verification

How do I get rid of verification

HELP, can anyone see this, HELP HELP

wow, after months of no access to PM account we get close to getting help but if you are drowning, close is NOT enough. Go away for the weekend and they close the help thread, its been months that NO ONE can help and get within reaching distance an...

Resolved! Moving Provinces

I am moving to Alberta from Ontario can I keep my number the same and have the provincial taxes revised on my billing? If this is possible advise on how to do so thanks.

Bringing Mom's Number to PM

Curious to know if PM provides the service - where I can bring my mom's number from Rogers to PM and share my plan. At least - talk minutes. She doesn't use DATA.Thank you

Resolved! Billed twice, double billing

I need to talk to a moderator as I had a double billing. My plan renewed on April 02 2023 and another on on April 17 2024. April 17th is my proper billing date.

Resolved! SIM card refund

‘M

Suddenly can't receive calls from one person

My friend, who lives in the US (we both live near the border), all of a sudden can't get through to me. I moved my SIM card into my old phone, and my friend gets through. Put it back in my current phone, and my friend gets a busy signal. No other con...

Will I be able to have cell service anywhere in the world?

Will I be able to have cell service anywhere in the world but only incomeing text?

I Paid with a Voucher and still NO SERVICE!!!

Let me start by saying that I CANT WORK WITHOUT MY CELL PHONE!!! I am ON CALL!!I paid with a $40 Voucher, my payment shows on my account, my status says active, yet I CANNOT ACCEPT or MAKE CALLS!! I added another $10 thinking I missed the GST but nop...

Can PM clients purchase Telus US plans?

Hello. In addition to not knowing exactly how VoLTE will affect me when traveling to the US, sadly I have to say that I have not been pleased with Public Mobile US plans. So, as Telus owns PM I'd like to know if one can purchase one of their US phone...

Resolved! Can't make phone call and can't get into self serve

Hi I tried making phone calls this morning. I know my account is active since I am receiving text messages like the public mobile text with the 6 digit code to put in.1st problem: when i try to make a phone call an automated message says "Sorry your ...

Resolved! I made an order for a phone today (order number xxxxxxxx). I want to cancel it. Any steps to follow?

I brought minute off crypto.com and I didn't received activation code

Can some help me, I brought $30 to top up my cellphone on April 9th but I didn't receive anything

Pre-Authorized Payments not the same as amount due

My payment history shows an amount due for February 25,2023 at $ 5.60 but my pre-authorized payment credit card statement shows that I was charged $ 11.20 instead of $ 5.60. How do I get a hold of someone to get the difference refunded to my credit c...

Resolved! U.S. Roaming Data Add-On Rewards

Just a quick question. The U.S. Roaming Data add-on offers 3gb (over a 15-day period) for a total of 20 rewards points. If you are still in Canada, and have run out of data on your plan, but use your points to purchase this reward, will you be able t...

payment

Could you please call my home phone to issue the payment? 604-xxxxxxx

Phone bill

So i need a phone bill to apply for my driver liscense, and it has to be email to me through email from public mobile but i haven’t received anything as such ever since i started using the service. How can i get those bill?

Partial / stuck port of number from rogers

Missed port accept msg deadline while porting phone number from rogers to public mobile. Text asked to resend verification re confirm. Texted "1" to resend. No text. No confirmation. Nothing. Phone won't take inbound calls, straight to voice-mail. O...

Resolved! Problem in resetting Password

Hi,I believe my credentials are expired as I have not logged into my account for long time and my credit card number just got changed. So now I cannot able to log in, or reset my password. Please help me add funds to my account at the earliest as my ...

Resolved! FM radio in the ZTE Cymbal 2?

I'm considering ordering a certified pre-owned ZTE Cymbal 2 from PM. Does anyone know if it has an FM radio? The manual available at manualslib.com says it does, but I would like to get confirmation from someone that purchased one from PM.

Resolved! Vacation Disconnect

Hi There, I'll be away for a couple of weeks and I want to pause my plan without losing my number. Can I do this? and how?Thanks!M

Resolved! Service payment vouchez

Hello Edmund,Thank you for your reply in my case ,I did not know what happend and black listed for my account.So ,please help how could I buy and make the payment for this matter.Thank you ,

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