Community

Some card issues

Ordered a new SIM card but i can't get it to activate keeps telling me to enter a valid number 

New plan did not activate

Hello, I received a text message from public mobile a couple of weeks ago asking if I wanted to upgrade my $40 5gb at 3gb speeds plan to $40 for 15gb at 4gb plan. I replied "YES" and it said that my plan would be automatically upgraded at my next ren...

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Line and account deactivated

Hi, My account and line were deactivated. Looking to contact cs to get my account reinstated. Not sure why this happened. This is a new account I created in order to post on Community. @CS_Agent 

Cancel

I cant remember my email login. And I need to cancel my plan. 

Public mobile sim deactivation

I'll be travelling to India for 2 months. I understand that PM doesn't have an international roaming plan for india. However, I'm wondering if my sim will get deactivated simply because it's not in use for 2 months. Would by sim get deactivated even ...

Rest password - My Account

HiI need to know if there is a way to choose only one option when resting the password.  I have recently changed the password for my PM account and the system sends a code and asks where I would like to receive that code either on email or my cellpho...

Payment

My payment is due and I can’t get signed into pay my bill

I need this to be resolved asap... I cannot receive calls after I transfered my number to you.

I need this to be resolved asap... I cannot receive calls after I transfered my number to you.I transfer my number to you. xxx-xxx-xxxx from Chatr, and although I can call out, I cannot receive calls.Can you please fix this? It's been a few days that...

Network connection

Just inserted new sim card in my Samsung galaxy s20fe.  Manually entered the network settings and still no network connection. Help!!!!

I need to enter new credit card info for payment

Invoices

Hi, I need invoices from January 2022 to December 2022, how do I get this?

Billing credit card payment

I changed my credit card number for billing and my payment was taken from the new credit card successfully on October 20.  My November payment did not go through and I had to make a manual payment to get my phone up and running again.  The reason it ...

4GB data bonus missing

Hello, I signed up last year and I got my promotional data but they also gave me a one time bonus of 500 minutes and a one time 4 or 4.5GB data bonus at Christmas last year. I no longer see the 4GB bonus in my account and I didn't use it.

fail

how am i able to send or receive pics which i cant

Downloading Usage History

I am happy that Public Mobile has finally allowed us to download the Usage history. But, the downloaded details of the usage history is missing the time of the message or phone call and the date is repeated twiceHere is example of the downloaded file...

Alcatel Pre-Owned Phone Model

Hello, Can someone tell me the exact model of the Alcatel smart phone that they are selling for $79?Is it the Alcatel 1B 2020 model, or the 2022 model or some other model? Thanks,ENzo

Public mobile sim card issue

I recently got a new phone for a friend. I bought a pm sim card for her. Her new phone can make calls but cannot receive any calls.

Can’t log in to my account

Hi. I have an account linked to this phone number that I need to cancel but I can’t log in to my account, and I am not receiving the security code to my phone or my email when I try to change the password. 

Transfering calls and/or messages to EU SIM

Hi, I moved abroad (Belgium, Europe) and have no cell service with my PM SIM. Does anyone know of ways of using a virtual SIM transfer service that makes it possible to have messages and/or calls to the PM SIM transferred to my Belgian SIM in Europe?...

Refund request

Why did PM automatically started a new cycle?I have disabled my pre-authorized payments.Please provide refund

Any cautions on using a new Pixel 7 Pro with Public Mobile?

I've got the $120 12 GB 90-Day Plan, and have been quite happy with it for a number of years through a couple of phones, lastly a Galaxy S9 (with the exception of US data plans the last year or so...). Just ordered a Pixel 7 Pro, and wondered if ther...