Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My user name is now an 'old' email so I can't sign into Public Mobile. How can I update email and USER name.
Hi there,I forgot my community account password and my email has changed since the last time I was in the community so I couldn't log in and had to create a new account. I would like to reactivate my old account - is this possible? Thanks, Peter
I have three kids, two with public mobile and others with lucky mobile. After I did the preauthorized payment plan for lucky mobile they add the 2GB data free of charge in the same plan $15.00/month.I am with two cell phones with public paying $15 pl...
Hi I ment to sign up for th $40 for 15g at 4g speed plan not the 5g. Could we please change this as it costs the same amount. Would be appreciated
My phone was to be activated on Monday but six number code will not be accepted! please explain why I do not have service yet! must be your mistake with wrong code. I have checked the email repeatedly but code is erased as soon as typed in! Not impre...
I set up a new account yesterday and can't get logged in. I tried changing the password and still can't get logged on.
I received a text message that I was in the US however I was in Sooke, which is directly across from Washington. I have an AirBNB receipt to prove it. I should not be receiving any additional expenses on my account.
Hello : I have changed my plan from 3G to 4G since Nov 11. However, the internet speed is very slow. The download is only 1.92, upload is 0.22. Any suggestions?
My phone is transferring some calls to voice mail without ringing the phone.
I transferred my Canadian number from my old carrier to Public a week ago. My data is working fine and I'm able to make outgoing calls, but I'm not receiving text messages and phone calls. The Public Mobile chat bot states that it can take a while fo...
Android OS tells me to sign in yet when I go through the link is says internal server error. How do I connect to the network and use my data?
I was finally able to log into my account to see that my plan is still active but my data is not working at all, I got a new SIM card and tried that, tried putting the card into a different phone, but nothing. I tried using my phone as a hotspot to s...
I bought a pre-owned phone from Public Mobile and it arrived with an incompatible charger. How do I contact them to ask them to replace it?
Hi,I have lost my sim card and I would like to replace it what should I do?
How do I return a phone and Sim card that had been charged to my Visa credit card without my authorization?
I need to reactivate my account for phone #xxx-xxx-xxxx Edited by popping to remove phone number for security reason as your post can be viewed by anyone on Internet.
I accepted a text offer for the 4g 15gb plan by text a few weeks ago. It was supposed to start on my new billing cycle, which was yesterday. There has been no update to my account. Any ideas why?
I have been with Public mobile for a month and I used the 2 gb promo code after adding plan but I don't see the extra data. I'm using the 25 plan and only show 1025mb. please help.
Hey! Over the past week I keep getting a notification that I do not have a SIM card inserted into my phone and I have to restart my device for it to be recognised. It was happening a couple times a day, and now it seems to be more often. Does anybody...
A new option was added. Good idea.
I just new activated my phone 3 day, old number tranfer good for out calling, texting good data ok only receive call is not working, I try so many advice from robot but still not working,what I do ,some one can help me. Out please ,seem like system t...
My brother, xxxxx, is in long term care and I am his sister, xxxxx. His phone payments are withdrawn automatically from his Visa account but for the last two months no payments have been taken and as a result his phone is not working. I need this ...
Hi just set up public mobile but says account active but no cell services from public mobile, Also put in SIM pin on phone now this locked and need PuK code
Hi,I want to port out my existing Public Mobile TN to a new Bell SIM. Then, I dont want the existing Public Mobile SIM to be deactivated, instead I want to get a new TN on it.The reason is to keep the loyalty discounts that I have on it. Is this poss...
Hello, Our credit card was compromised, and we need to update our account with a new credit card number. After many attempts we are unable to sign into our public mobile account to change the credit card number. We cannot place a ticket because the...
I keep getting a message that I am out of minutes with an provincial plan and I am calling within the province, this has been going on for several days, I have submitted a ticket but nothing seems to be getting done. This is my first negative experie...
My data Usage incorrect.unlimited talk and text, All my text messages are failing.
Hi,I have 9 numbers listed but only shows $8.in rewardsI am on the old rewards program.This has been going on for a couple of months now. When I contact PM they add to my account manually and tell me it will be corrected on the next billing cycle bu...
