Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My credit card expired and now to reactivate I have to contact support. Each time I try to go through the steps to reach a customer support agent, the "submit ticket" button is always greyed out. How can I reach someone to reinstate my service. i d...
Looking to change my phone. Can anyone please advise whether the Nokia 6300 4G is compatible with the public mobile network?
I redeemed 15 pts for 1 gb of data and just realized as upon reading it is for 1 gb of roaming. Im not roaming, I meant to get the 1 gb of data for 10 points. Anyway that can be switched over for me?
I payed for u.s. calling and texting but its not working for me to call or receive phone calls
I renewed my plan for the 50$ 10g at 3G then noticed the 55$ for 20g at 4G just having renewed my plan I chose to change plan on renewal date. I also did the same for my wife now I noticed the plan is not available and my new plan account says my new...
I try to call my cell phone through my home phone (provided by CIK), however the call can't get through. Sheng
I just signed up yesterday to Public Mobile. My Transaction Summary confirmed that my selected $25 plan provided 1 GB of data at 3G speed. However, today I received a Confirmation email from Public Mobile stating that my $25 Plan only provides 500MB...
Hey, I've just signed up and got a promo for 2gb/month for 12 months. Just wondering if that means that for 12 months i get an extra 2gb, or if each month I go over my data, it uses up one of the months I have from the promo. Like if I never go over ...
I need to close my sons account and he can't sign into his email to change his password. He turned 19 and is on his own plan. Can anyone help me close his account?
I want to sign in to my account to add on more data and it keeps telling me the password is incorrect. So I changed it and waited some hours to retry it but its saying the same thing!! Why is this so?
I literally JUST went through all of this on my mom's account & now I have NO data left. There was a 2GB bonus for customers impacted by Fiona which I thought I claimed but I just got a text that I'm out of data & it's not there. WHY didn't you just ...
I can’t seem to log in and I try to reset my password but the email never comes. I want to pay for my cell phone but can’t cause I need to change my bank card but I can’t log in!
i paid for roaming. its on credit card. its in my acct. says 10 days leftphone shows "r" for roaming. have turned phone off and on and still get 611 you cant send in u.s. please help
Can I have 2 lines on my account? Same email address?
Signed up a few weeks ago and transferred my number. Now my voicemail doesn't work? What are the steps to set it up?
Hey! So I signed up for a new plan on Friday. My month reset on this past Saturday. October 8. I received a text on Sunday, Oct 9th that said I have used 75% of my data. My new plan is 8 gigs. This doesn’t sound right to me. But I am still seeing my ...
I can’t seem to be able to access my account. Can anyone help?
Hello my name is Albert and my father gave a referral code to me to use so we can both benefit from the $25 promotion that was ongoing up to Sept 30 but my father and I don't see the $ 25 ( $5 off every month up to 5 months) on our upcoming bills. We...
Checking on the status of the SIM Card I ordered.Order # 310244
Good morning.I would like to switch my daughter's phone from Koodo to Public Mobile. What are the steps to take? Will it require a new SIM for the phone? Also is it possible to only add one of your plans or add ons to her phone with Koodo operator? T...
Paid Total amount 10/07/22 and this morning 10/11/22 Had to make another Payment full amount. What gives ?
I've tried to reset my password and I keep getting an error saying to try again later...which I did like 3 more times and still nothing. Can someone help me?
My account got deactivated. I had to activate another account. A message was sent saying insufficient funds. I have a automatic deduction from my Mastercard and this was confirmed by Mastercard that this was public mobile who had the account deactiva...
Hello team,my ********* se activate my account. edited by moderator
I want to sign my wife up for a Public Mobile Account. I get to the end of the sign-up process and my credit cards are not accepted. I tried two of them, including the one I use for my account. I have entered all of the info properly. I used a differ...
I purchased a talk and text Add-On for the US last week. When I was in the US, calls and texts didn't go through. Why? I wasted my money for nothing. Can someone explain what happened. Did I do something wrong? Thank you for your help. Jan Hartford
CAN YOU PLEASE LET ME HAVE THE DETAILS OF MY ACCOUNT.YOU DID NOT RECEIVE MY PAYMENT AND I DO NOT KNOW WHY
I can't receive texts and calls from some numbers.I receive from Public Mobile users, but Bell, and Rogers and who-knows what else doesn't even show a missed call.What is going on?
