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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Please. How does the Call Type/ Data Usage work?

Please, can someone explain how the Call Type/ Data Usage works? What/ how does "Web" work in this situation and its data? Thanks in advance.

How can I re-activate my account?

Resolved! New phone but keeping the same phone number

Hello I have a question to ask how do I go about getting a new phone but keeping the same cell phone number and sim card ???

Resolved! New phone with 5g

Hi! I am wanting to buy the samsung s21 5g phone, however, i am not sure if the phone will work under public mobile plans, since PM does not provide 5g services, can someone help? I don't know these things...

Resolved! Purchased phone online, but having issues

Hey all- I purchased an iPhone on PM, and the money was taken from my card, but now the ordering page tells me that the address that I provided doesn't match the address on file. Furthermore, I haven't received anything that confirms my order. What a...

Resolved! When I called a local number, it replies my plan did not cover the long distance call.

It started from yesterday, and I'm sure I have enough minutes left in my account. While when I called a local number, it replies automatically, says my plan did not cover the long distance call. Now I can not call out any longer, what shall I do?

Kootenays outage?

Resolved! Kootenays outage?

I'm located in the Kootenays. Currently both my wife's and my phone say "No Service". I checked the billing and it's not due until May 15th. Is there an outage?

Dialling specific number goes to voicemail

Hello everyone When I dial my father's cellphone number from my Public-Mobile-based cellphone, his phone doesn't ring at all and I'm sent straight to his voice mail. If I dial his number from any other phone (his landline, my wife's cellphone, my mot...

Port problem

I do not have a Public mobile number. I was trying to port my number from Freedom Mobile to Public mobile some days ago but Public’s website gave me an error but sent me a port authentication message. I replied NO to it because of the error. Today I ...

cannot make outgoing local calls since May 1 whcih we could before

Up until May 1 we could make local calls and texts okay. since May 1 we cannot make, using the same numbers, any outgoing calls. The voice recording says, for local calls, "you need an active long distance add-on" The account has $75 on credit. We ha...

Account says suspended

Changed plan and credit card used for autopay and now my phone dosent work and it says my account is suspended to make payment but the account syas I ow nothing. can anyone help

Resolved! Travelling to USA (2+ months)

Hi my son is going to be travelling to the USA next week for a month period. What can I do to make sure he has talk text and data enough to get around. I suspect he’ll be using a fair bit of data. help I need step by step in how to make this happen. ...

cannot process payment

my plan says deactivated - im on auto pay and none of my cards will be accepted - this is horrible. I have purchased a voucher and my balance is zero. what is happening??

Voicemal

Resolved! Voicemal

Hi everyone I want to ask you what's the phone number of the voicemail in Ontario for public mobile I deleted it somehow Thank you

Resolved! Setting up auto-pay with new debit card

I am wondering if anyone knows how to update your auto-pay with a new debit card.I don't think you can just enter in the details because it's not a Visa debit, it's just a normal debit card. Will I have to contact Public Mobile, give them my bank acc...

Resolved! changing plans

hi,If I change my pl;an in the middle of my 30 days will I be charged the full amount for the new plan or just the difference between the two plans. thanks

Resolved! data plan seems corrupted

I'm on the $25 plan and my data plan doesn't show up properly on my account and I'm getting messages for "out of data". Could you please take a look at my account and restore? Thanks!

Resolved! Will my old phone work on public mobile?

I'm thinking of reviving an old cell phone that was sitting in a drawer, by using public mobile. I ran the "check if your phone is compatible" checker on the getting started page. The results were: (Y) 3G 850MHz, 1900MHz(N) 4G LTE Device does not s...

I need to re-do my port into PM

I was porting my phone number from Bell to Public Mobile. I didn't reply "YES" to the Bell mobility text message to confirm the port. I have been having intermittent service. According to Bell, the port has been cancelled by Public Mobile. I can stil...

Error in receiving calls from landline numbers

Hello,I have been registered with Public Mobile since 6 months. I have an issue with this network. I found this network failed to get me connected with the calls from landline numbers. I received many complaints from the people when they tried to ca...

New customer. activation problem

I filled out all the informtion to activate sim card and transfer phone number. Also, entered c/c information. Thought I was all done and then a big red letter notice came and said there was a problem with activiation. What? Why?

Resolved! xiaomi redmi note 9 pro

Does xiaomi redmi note 9 pro support Public mobile network ?

Community

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Please. How does the Call Type/ Data Usage work?

How can I re-activate my account?

How can I re-activate my account?

Resolved! New phone but keeping the same phone number

Resolved! New phone with 5g

Resolved! Purchased phone online, but having issues

Resolved! When I called a local number, it replies my plan did not cover the long distance call.

Kootenays outage?

Resolved! Kootenays outage?

Dialling specific number goes to voicemail

Dialling specific number goes to voicemail

Port problem

Port problem

cannot make outgoing local calls since May 1 whcih we could before

cannot make outgoing local calls since May 1 whcih we could before

Account says suspended

Resolved! Travelling to USA (2+ months)

cannot process payment

Voicemal

Resolved! Voicemal

Resolved! Setting up auto-pay with new debit card

Resolved! changing plans

Resolved! data plan seems corrupted

Resolved! Will my old phone work on public mobile?

I need to re-do my port into PM

Error in receiving calls from landline numbers

Error in receiving calls from landline numbers

New customer. activation problem

Resolved! xiaomi redmi note 9 pro

data

Plan won't renew

Rip off reward points now? Will leave IF SO!

Need customer service. Rate plan price change it s...

Changing subscription

Where on earth do I speak to a human being?