HI @Navu you said agent didn't get any solution, but what did they say?
Just want to confirm, when someone call your old number, your phone no longer rings?
When you call your friends, your friends see a different number in the call display?
Any chance anyone has access to your My Account?
If you call 1-855-4PUBLIC, enter the "old" number, can the system local your account?
if you login to My Account, go to Profile, does it show your phone number? old or new?
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