Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can I change my plan to be activated today or do I have to wait until the next billing date?
my service has been autopaid every month for years and a few days ago, I found out my number is not in service. I cannot login at all...the message i get is login attempt failed so I tried to reset my password with no success and the same error messa...
Unable to Process TransactionSorry, we are unable to verify your credit card information. Can anyone please help me? I've tried using a different card, setting a manual amount for payment, and anything else i can think of. I'm not sure how to get in ...
My service has disappeared for days and there is nobody to speak with for help. I'm so frustrated. I'm thinking about leaving Public Mobile for good!
Phone stollen, phone off-line but see outgoing call to this phone number: 778-580-4001Anyone know what this number is? Fraud? Phone has obviously been put on airplane mode, hence it being off-line but still being able to receive sms and making outgoi...
I paid for US roaming several times ($60) and did not actually get the service on two occasions. I was driving from one State to the other on a very tight work/school schedule, and ended up having an extremely, extremely stressful trip because I did ...
My phone was stollen. Have waited several days to try and retrieve, but no such luck. Finally got a new Public Mobile SIM card. Want to ensure my phone number, account balance and payments, and all other account information is successfully applied to...
Something weird:1) I am signed up for autopay but I got a text message reminding me to make a payment. So I checked and sure enough autopay is active on my account so I don't know why I got a reminder to make a payment. There was no option in the rem...
Hello, I need to access my self-serve however my password is not working, when I try to go to "forgot your password" the email I used to register is coming up with "ForgotPassword/OldPasswordNotValidContactAdmin". Please let me know my next step
How to apply the $1 credit to my monthly account due to referral who can also obtain $10 credit in his account. Thanks.
My husband signed up last month with the 25$ plan but is wanting to switch and get the 35$ plan. Can he also get the free 2GB if switches by nov 4th? Thanks
Hello, I have - Unlimited Canada-wide TalkBut when calling a store local to me, less than 8 minutes away in the same town, it is telling me I am out of minutes? Have I misunderstood what unlimited canada-wide talk means?
Hello, I have a phone xxx-xxx-xxxx. My credit card says declined and I confirmed that I have room on it and tried multiple cards and it still says declined. I tried my husbands card and it worked for his phone but wont work on my mine. I have not ha...
Does public mobile ever send out promotions
Top up long distance and I get interrupt message no time and. No incoming long distance help
I'd like to be able to disable all private messages EXCEPT those from customer support. Is this possible?Sorry, but I'm not here to make friends. The only reason why I signed up to the PM Community is that it's the only way to communicate with the cu...
Hello,I tried to port my number from Telus to Public i received a text from telus to confirm which i did.my public number is xxxxxxxxxxxxx and telus xxxxxxxxxxxxxxx. edited by computergeek541: phone numbers removed
Hello there, This evening I went into my account to purchase an add-on for what was supposed to be 1GB data for $15. (My auto pay is set up for Nov 4 so I wasn't worried about anything else). My account is sitting with a balance of $120 with two ad...
I RECEIVED A SCAM TEXT MESSAGE THAT RESULTED IN LOST MONEY. HOW DO I BLOCK AND REPORT THAT NUMBER?
Hey PM ! Everyone here rocks by the way!! last year we got 500 mins and 2GB free during holiday seasons is that expected again??
Hello I want to know how to cancel my payment for Nov 3 and receive my refund.I have to leave the country so I want to cancel my plan and payment for the November month before November 3 because my plan is due this Nov 3. Please let me know ASAP.
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