I cannot make a call. It keeps saying "7b1 your phone is not activated on the network"

[Jc2kml1]

For background I've had my publicmobile account for 15 days I think. I'm able to receive calls but cannot check my voicemail or make an outbound call. I lost my CS_agent ticket due to this website changes and now I can't even file a new ticket.

[hTideGnow]

HI @Jc2kml1 great and happy it is working

Bravos to @CS_Agent for quick response

[Handy1]

@Jc2kml1  Excellent we happy to hear it all good for your now 🙂

[Jc2kml1]

the CS agent did a refresh on their end. And I just had to restart phone. It's finally solved after 15 days of no outbound calling/voicemail activation

[Handy1]

@Jc2kml1  Fingers crossed !

[Jc2kml1]

Yeah this was one of the Chat suggestions. I'm in contact with the CS agent now so 🤞

[hTideGnow]

Hi @Jc2kml1 try Reset All Networks on your phond

and if does not work, submit ticket to CS agent 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jc2kml1]

I'll try thanks!

[Handy1]

@Jc2kml1  Message support directly 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.