@CS_Agent in our Community

[Kaializ]

My payment is not processing. It's an issue on your websites end not with my bank or the card I'm trying to register. When I use the chat bot to try and connect to someone to process my payment it sends me to a page with a 404 error.
How do I get in contact with someone to help?

[hTideGnow]

HI @Kaializ   if you can wait.  Wait a hour first and try again  , using Incogito/Private/Secret mode, or try using *611 if you know the 4 digits PIN

and submit ticket with CS agent if it still does not work, message them at:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you need the service back ASAP, get a voucher from Shoppers drug mart or Shell, then load the voucher via *611

[Handy1]

@Kaializ  Here’s how 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.