I lost my phone and need to change the SIM card

[Rocky56]

Hello,

I lost my phone (with SIM), that was working. Now I got a Public Mobile SIM from Telus shop (that I was told that they cannot swap, I have to do it myself). 

When I try to do it myself, selfserve keeps sending OTP on my old SIM that I donot have. I donot get the option of getting OTP on registered email.

Regards

[Handy1]

@Rocky56  Get a new SIM card and contact support 

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• you can send a private message   To CS_Agents by clicking >>>>>>>>here.