Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Friends, as I was thinking about the issues I am having I remembered I started having issues when I came back to Canada, and when I brought them to the attention to my provider in USA they mentioned my device does not work on their global netwo...
I'm not getting any internet service. Don't know if because I have to keep adding internet last couple weeks
Just wo wondering if anyone else in the Sudbury, Ontario area (particularly North of Sudbury on the highway 144 corridor) is having issues this morning? My phones show "not registered " this morning. Thanks.
Hi there, I'm now living in another country from June to October. I'd like to stop payments to my account as I cannot use this number abroad, plus it would be too costly for roaming. I understand if I stop payments, my account will be disabled and af...
I’ll be in the US for just under 2 weeks and am wondering how this works and what the best option is.
my phone isn’t receiving incoming calls and texts
I transferred public mobile SIM cards over to phones before I got text messages from Bell. bell is saying I need public mobile to send two new notification text from public mobile becaus they expire in 90 mins. How do I do I get two new notification...
Why has my account been suspended?
Friend call me and it went in Voicemail directly without ring. how do i solve this problem ?
Forgot the e-mail associated with my public mobile account and I am looking to add data to my account. How do I proceed?
i purchased the US talk/text/data package yesterday for my iPhone 6 OS 12.5.5. I turned the data roaming on and set it to AT and T, and turned on airplane mode then off to reset, no connection. I followed the suggestions posted by others on the PM co...
I just purchased a new plan, deposited the money and nothing happened. So I tried the payment again, this time it went through with a double payment !!! Any chance of getting the second payment refunded to my bank account ?
i cant log into my self serve account says my email or password is incorrect
Hi there, My contacts are not showing up on my new phone. How do I fix this problem? Thank you!
Cant sign in in my account to make changes
My account payment came out yesterday and all day i have not been able to access data to use the internet. I can also not send or receive texts or phone calls. My data cycle usually resets on the evening of the 22nd of the month. I have reset my pho...
I received my new (gently used) iPhone from Public Mobility. I put the sim card in. I got an email saying the card is now active. The phone shows No Service in the top left corner. When I set up the phone it takes me to the sign in for apple id a...
I purchased a card from my local gas station to top up my phone and when I enter in the card I am getting an error message about the card. I need assistance to get the funds loaded to my account, the store is refusing to refund me. I tried calling an...
I recently switched to another service provider and switched my phone number over, it seems like my account was deleted (I created a new one under the same email after being indefinitely logged out) I think there may have been an outstanding balance,...
hoe do i get a puk code
I am having the same issue:( I am trying to port out but I am not receiving the text message. My phone is still active. What can I do?
I'm considering a new phone so I've come to check if it will work with Public Mobile but the drop downs are blank and will not allow me to type anything either?????
Could I received a email when I receive a new notification or message in my Public Mobile Community inbox? Thanks
Recently my phone voice become very unclear after connected with the other people. I am not sure what happened to me. I have two persons in the same place using public mobile service and both had the same issues. I hope i can get an answer from the p...
not sure what’s going on, been trying to fix it forever. can’t make calls, receive texts or use data. i’ve already tried resetting my phone, network settings and i’ve taken it out and put it back in but nothing seems to be working.
I purchased a refublished phone and its delivered wrong type and color Whats should I do?
Have data in account.No limits on phone.Tried all steps suggested including resetting network settings ... Android phone.
Hello, Thank you for the welcome email. Just one question.... I used a friend's code when I signed up which I thought would give me a $10 credit or maybe $5 credit each month for 5 months. I was told both of these. Just wondering when I can expect to...
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