Data not working.

[Jawna]

@CS_Agent 

my data hasn’t worked for weeks. I can’t submit a ticket. I’ve spent hours trying to resolve this.  Signing into get help is so arduous. 

[Jawna]

Thank you. That link worked to send message. 

[softech]

@Jawna click the down arrow on the top right of your post and select Edit Message 

[Handy1]

@Jawna  Yes hit the arrow by the time stamp in the post . And edit it 

[Jawna]

Thanks. I thought I was sending private message. Do you know how I remove that post?  

[BKNS27]

@Jawna 

Did you login to account and check your current data usage?

Why not 1 year of free subscription?😜

[dust2dust]

Has it ever worked here? Along with the ideas suggested above, check the APN settings. Or provide us some images of what you have. And of course you turned on cell data right?

[softech]

@Jawna first, if you need to open ticket, message support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

but check this first

• check My Account using Incognito mode and check if you used up the data
• check if your phone has data limit enabled, doable it
• try Reset all networks on your phone
• try your sim in another phone 

[hairbag1]

@Jawna 

not much we can do here in the Community Forum. Here's a link to send a private message to CSA for their help.

Let them know exactly how you feel about new log-in process too.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good luck.

[Handy1]

@Jawna  Please remove personal info this is public forum 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.