Changed Provider and I can't access my profile to cancel auto-payment option

[DP123]

Hi everyone,

I changed provider yesterday and I have to cancel the auto-payment option. I am not able to access my Public Mobile profile to do so and I cannot speak with anyone over the phone.

How can I make sure the auto-payment option has been cancelled?

Thanks

[DennyCrane]

There's no need to remove credit card info if you ported the number out. The account is automatically closed and no more auto pay will occur. 

[DP123]

Thanks for the reply.

I sent a private message as you suggested.

Thanks again for the help!

[DP123]

Thanks for the quick reply. I sent a private message to remove credit card info as suggested by Handy1 and I'll keep an eye on my cc.

Thanks again

[softech]

@DP123 that is normal.  Once number is ported, Account will be closed permanently and you don't have to worry about the payment.  just keep an eye on the CC

[Handy1 · Accepted solution]

@DP123  Once you ported your number out . It automatically closes your PM account . Hence not being able to sign in .. you won’t be charged again 

Add , but you can confirm with support . To remove credit card info right away 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.