Unable to reset my password

[msaga]

I'm trying to log in to my PM account and am not able to do so.. not sure why....

I've recently ported out my number, could they automatically close my account?

I still wanted to keep my public mobile account and pass on my account to someone else.

having a lot of difficulty... no support compounds the issue...

[Quigley]

@msaga 

Sorry but when you port out your account is closed automatically and you can't login anymore.

[dust2dust · Accepted solution]

Porting out closes the account. That's the same with all providers. You wouldn't have been able to do what you were intending to do anyway.

[softech]

Sorry @msaga   once number is ported, your account will be closed.  Therefore, you cannot login anymore and cannot pass the account to anyone 

So, your friend or family would need a new PM sim card and activate a new account