I applied the black friday promotion and changed my plan... and now I don't see it anymore?

[maryandglasses]

I upgraded my plan with the black friday promotion a few weeks ago; I clicked on "change my plan now" instead of having it wait for my rollover date. I had the $55 monthly plan with 20GB data. 

My payment date changed, and payments were withdrawn on the new plan date, but when I logged back in to check how much data I had left, I still see that I have my old 3GB plan?? 

Anyone have any suggestions? 

I have tried using the chat bot but it was useless. 

[Quigley]

@maryandglasses 

Your most likely looking at cached information from the last time you looked at your account.

Try logging into your account using a browser in incognito or private mode instead.  Then do a refresh of the overview page.

[Meow · Accepted solution]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.