Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am checking on your web site to see if one of my client's cell phone is compatible with Public Mobile for International Travel to Europe. But you website option for this is not working properly. I can't search the drop down menu or type in his phon...
For some strange reason I am unable to login to my account to make changes. My CC expired and needs to be updated. When I try logging in it says failed and when I try the forgot password, I enter my email twice but still get an error. I have no idea ...
Trying to find out why my cell was shut off . My wife uses it when she is at the hospital having her chemo treatments . I will put the charges on another credit card if necessary. Thank You
Hi: I live in the Toronto east end (Kingston Road/Port Union Road) area with a big Telus tower. After this past Saturday's storm, my phone data signal is showing as H/H+. I have opened Network Cell Info Lite and it confirms this. I have done airplane...
Hello experts, I have been on a grandfathered $10 monthly plan for over 3 years now. This plan is for my mother who rarely uses the phone, it perfectly fits our need. I get the loyalty and autopay bonus and up until now I have been very happy with th...
I recently returned from the UK and I’m not able to receive calls or place a call. I’ve tried all the suggested tricks, however nothing appears to be working.
I was overcharged on my account and the remaining available balance disappeared. How do I get my money back?
When I first sign up I was given a promo code to get a free 2gb for as long as I was a public mobile customer. It disappeared along with my original 500mb plus bonus 500mb for autopsy. I have since got my 500mb and 500mb bonus for autopay but whe...
How can I get the receipts for year 2021 for the income taxes deduction.
Since changing to the point program. I'm not getting the auto pay and the loyalty points.
I just tried to activate my phone and again it says I need the PUK code
I have accidentally payed double.amount . I have no job and i have a toddler to take care i cant afford paying extra please refund
Wasn't sure where to put this So, I've been playing a bit with an app that measures signal. It's got a total of 6 readings - it offered me a free update to the pro version so of course I said yes lol But for whatever reason, the 5 other readings all ...
My 250mb $15 plan is no longer sufficient and I’ve decided to get a plan with a larger data bucket. PM isn’t really competitive when it comes to large amounts of data, but the rewards are nice. So I found another telecom that’s good for me. Anyways o...
Why are all of the threads showing as read? Not bolded like usual? I know I have read some but not all of them!
My problem is that I bought my SIM and my account in a shop in Charlottetown while I was staying in a hotel there. The hotel‘s address was signed in by the salesperson because my original address is a German one. Now I can’t buy any add-on by credit ...
Hello,I have bought a SIM card last month and the seller did give me any information about the online registration. My plan expired on the 19th and yesterday I went to a shop to pay for a new plan since I was not able to register on the website to ma...
Is it possible for you to check why the delivery is soooooooooo slow please? I will order https://www.amazon.ca/Activated-Public-Mobile-Canada-Talk-Text/dp/B08FKK7KPC/ref=sr_1_2?crid=3CVOFTY1IW2KU&keywords=public%2Bmobile&qid=1653259583&sprefix=publi...
hai, I'm planning to transfer my number from Ontario to Alberta, any idea if I can get the same phone number?
All calls going to my number are being answered by the Public Voicemail system first asking to enter the language I would like to use then asking to enter a mailbox number.I attempted a reset of the voicemail password on the website but still same th...
Trying to set up auto pay or register credit card. I checked with the credit card company they stated it was something on your end. Its a Canadian Tire Mastercard. Another issue is when i first signed up for your service i used my Mastercard debit wh...
I'm in Lindsay Ontario. When placing a call says not registered on network. When texting says no signal found for mobile networks
Anyone else getting the message "Not registered on network" message when trying to make a call?This is happening on all our phones here, 3 of them.
My credit card expired and I've entered my new card today and the credit card shows $40 charged twice in less than 2 minutes.Can you please help me? Also it prompt me to change my login in password. I did and now my account doesn't work it keeps sayi...
hello, I was looking for an option to buy MB and it turns out that I was charged 2 payments, one for 16 dollars and the other for 22, I activated my 5g to have internet and it turns out that it doesn't work, they can refund the money for the 2 purcha...
I want to port out of public mobile.As I want to keep my cell number same. Let me know the procedure please
I consumed my monthly data limit and I have to tap my available add on data but I could not get it. Please advise.
Hi Public Mobile,Fed up with your service after three years now. My plan is a old one which had unlimited canada wide calls, unlimited international texts & 4GB of LTE data for $52. Yes i have LTE as i am old customer, suddenly my plan shows now unli...
I had to change my credit card and I had London Drugs notify public mobile on20May and my account was due on21 May but I keep getting messages that my account t has been suspended but it should not be
