[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What's going on
Why can't I use my phone or sign in
Resolved! Payment voucher through xoom online didn't reload my phone
I reloaded my phone through PayPal Xoom online. It said that the payment was sent to my phone number but the cell phone provider it was sent to was Telus and not Public mobile, this happened twice now in the last week. Why is my phone number saying I...
Zenfone 3 won't connect to network
I have changed APN settings and were able to connect to network while my Phone"s wifi were on. Once I disconneted, the Public Mobile at top of screen disappeared! Iam baffled and any help would be greatly appreciated!
Unacceptable - 50% of the time when I answer an incoming call, it hangs up
As soon as people call me, it hangs up on me as soon as I answer. In fact, it happens within milliseconds of my answering, as soon as I say "hello"! Any ideas? Doesn't happen all the time, but happens to at least 50% of my calls. I called 611, but I ...
Not Registered on Network
I'm a new Public user. With help I managed to get my VirginMobile number moved to Public mobile but I can't send or receive texts.
I can't access my account
I can't access my account to pay my bills. When I try to access my account (xxxxxxxx) another account comes over (xxxxxxxxx). Why this happens I don't know and also I don't own this account.You guys have a problem with your system. I like to access m...
Voicemail delay
Just received a voicemail today on the 11th that was sent on the 5th. Anybody know why the 6 day delay? It was a pretty important message that could have cost me.
Resolved! Number
I payed my phone bill but it still didn’t renew it tells me how much I have in my account but that’s it
SIM card update
I inserted a new SIM card into a new phone and the SIM card has been updating for a long time - it's been over 20 minutes. What is the problem?
SIM
I ordered two SIM card the beginning of July and still have not received them and am having a hard time getting support to see where they are. Please advise
Resolved! Transferring number from lost cell
Hi. I have a Public Mobile number and lost my cell. Is there any way I can transfer the same number to a new PM sim card? I have another cell and really do not want to have to change my number. Thanks.
Resolved! Does the Roaming service work off the U.S. Mainland?
Specifically in Hawaii?
Resolved! 4g data
im on the 3G data right now.. im going away on vacation n want more data for my trip. and faster.. if i switch to the 4G data for one month can i change back to 3G data? thanks
hi
i need too transfer a # number 705xxxxx please help!!!!!!
Transferring number
I just transfered my number to Telus and now cannot login to my account to remove the "auto-pay" credit card info? Was my account closed immediately?
NEW PASSWORDS
I have reset my password for my MyAccount 4 times in less than 1 hour and it continues to tell me there is an error with my email or password, why just explain to me what I am doing wrong. I have been trying to LOGIN to MYACCOUNT for 2 days now and s...
Resolved! Data
I’m 5 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all. I rarely use data anyways. Any ideas?
Data not renewed
My data did not renew even though u see a charge for my phone bill on my credit card. Does data not renew?
Resolved! Short Term Service
I will be traveling out of the country for 5 1/2 months starting mid October. I am a new Public Mobile customer and only need the service for 2 1/2 months. Can you get 1/2 month service then disconnect until I return. Thank you.
Plan Usage different than notification
Hello, I got a text advising that I had used 75% of my data which I suspected was correct based on my phones tracking, but when I go into my account it only shows that I used 1.23g of my 8gb which is far less than 75%.
new plan isn't changing over
Want to go from 5gb at 3g speeds to 4gb at 4g speeds. Made the payment and it shows on the payment history but isn't showing on my plans.
payment
How to send a ticket?
Plan renewal
Plan renewed today, plan data not reset to my 5 GB??
Not working
Can’t access account. No confirmation email. Charged on credit card! Second day now… just want to cancel this now : (Have a better idea??
Login Issue
Trying to sign in and having issues. Anyone else? It says:"502 Bad Gateway nginx"
new 6GB 4 G plans
I got a notification via text about a new offer 6GB at 4G speeds for $45. When I login in to my account to make the change I don't see this offer as an option to select. Anyone have any insight?
Password reset
Hello, can't reset my password or submit a ticket.I also can't log in to see if the information is in my name or my son's.My credit card expired and I need to update it. Thank you
New plan not working
I switched to a new plan and it did not activate on my renewal date
$25 plan to $35
Just updated from $25 plan to $35 plan, does the auto pay still include $2 off and 500MB bonus?
