Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Could you please change my caller id showing my name or number instead of showing Amanda?
I'm curious why voicemail uses up minutes because the user is not actually talking to anyone instead hearing a message someone left the user. Voicemail should not count towards minutes. This discourages my use of voicemail, rather than checking my vo...
I can not make/received a call. No service or disabled written in the top left side on my phone. I have 3 public mobile accounts and unfortunately only my phone is not working.I already check my payments and 0 balance.
I updated my credit card yesterday for my auto-payment, and now I have no phone service. Please help me.
I switched over to Mobile a few weeks ago and I'm having trouble receiving and making regular cellular calls and FaceTime. When someone calls me, it seems to connect but I can't hear anything nor can the caller. Same thing happens when I try to initi...
Hello,I am on the $15 plan. I am currently on auto pay and have 5 referrals for a total of $7 for rewards.I have $40 in my Available Funds. I am going away and was going to put my phone on lost/stolen. I have 90 days to pay from my renewal date to k...
I activated my account with my email address but it no longer works to log into my account. How can I correct this situation ? Is there anyway to contact Public Mobile to get help?
How do I change my voicemail
I need Public mobile to process my credit card payment in order to reactivate my account. I attempted to do this online but it would not process payment. I checked with my credit card company and they said it is clear to process payment. Please can s...
I have been charged twice this month on the same day
I bought a SIM card from a phone Mobile store specifically for public mobile I bought it during the promotion where you get the second one free but when I got home I had so much trouble with the card and after about two weeks of trying I finally got ...
Hello guys. I'd like to return to PM after I switched to Shaw Mobile for a week which was soooo a dummy idea. I couldn't receive a call though outgoing call was alright. Anyway, can I just make a new account after inserting a new SIM card before ca...
I want to upgrade my phone, can i?
I paid for the 20 dollar us roaming bundle today. The payment came out of my funds and is posted in my transaction history. But it wasnt added. This is the second time this has happened
How do you earn a top 50% badge
It's more like my request than a suggestion. I travel between my home country and Canada quite often and PM's prepaid plans work very well for me. If there are some short-term plans such as 1 day / 1 week / 15 days plans, that would be even better. ...
its telling me that my username doesn’t exist. And I’m trying to update the payment for my daughters phone.
I bought my phone a week ago and have been using it successfully with the old SIM card from Telus while I waited for my PM SIM card to come. I activated my account and set everything up last night but there is no connection to the network using this...
I've attempted to go to the Plans and Addons page through Self Serve a few times in the last few minutes and all I get is this.. Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to t...
Is anyone having an issue with calls going straight to voicemail ? I find in the past few days this is happening. We just tested where my husband calls me and it goes straight to voicemail. Any idea why ? I've tried in different areas of the house...
My friends want to join, but want the same deal I got. How often does public mobile offer bonus megabytes?
My husband has been on auto pay for over a year and suddenly his phone is suspended. They have not tried to take the funds from his account. The funds were there though. ?
Greetings, I registered at Wally World and have two phones - presumably on two accounts. I wanted them both on one...how can I separate my wife's phone account from mine? I would think I have to create another profile and account and attach her credi...
I received notification saying 100 % data usage has been reached, and going to self-serve Data & Add on usage shows nothing (indicating 100% has been used). However, I know for a fact I haven't used all of my data (1 GB) based on the monitoring app o...
I have problems with my phone/plan - sometimes I can phone, sometimes I cannot. Sometimes I can text, sometimes I cannot send or receive texts. I decided to put the sim into another phone to see if the problem is with the sim card or the phone. Me...
My adult daughter wants to port her number to Public, which has always been under her dad's Virgin account. She has a new PM sim card and will set up an account (with temp number if needed) before a port request.What info does she need in order to ha...
Hey folks! This evening I could no longer perform texts and calls. My account says "plan expired" I but I have no balance, I have a $20 credit, my credit card was recently renewed (I auto-pay) and I updated it weeks ago, and my next payment date isn'...
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