cant sign in to account

[adamlaj77]

hi, my moms unable to log in to her account, since her email has been deleted since it was her work email and shes retired. shes trying to update her cc info since she had to get a new cc. how can she access the account? 

[dust2dust]

Is the account still active? If so then you can choose to reset password by way of SMS. Then you can still login using the old email address. It's just a login id. It doesn't know the actual address is no longer valid.

Then ask the support people to change it when you've changed your card and all.

[Timer]

@adamlaj77 

contact to support team by private message CS_Agent  to change email and set new password.

[Timer]

@adamlaj77 

sorry if she non payment for over 90 days then will losing everything.

[softech]

@adamlaj77   First, you can still login to My Account using the old email address, that is just a login to PM My Account.  But you will have to pick SMS to send the security code to the phone.  If you can get the code that way, you can still login to My Account

But of course, it is better to make a proper change for email address.  To do so, please open ticket as a Forgot Password type of ticket with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Outdoorsman]

@adamlaj77 

hi she can  cnange her self serve email by contacting   a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437