Trying to access my public mobile account

[Ashley7teen]

I don’t know my account information because it was setup my a relative

[computergeek541]

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@Timer wrote:

@Ashley7teen 

You’ll need A valid email address
Your Public Mobile phone number
Register Now: To create a My Account profile

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As retail activations haven't been done for more than a month, and because the OP has stated that the relative set up the account, the customer wouldn't be able to set up a second self serve account.

[computergeek541]

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@Ashley7teen wrote:

I don’t know my account information because it was setup my a relative

Are you able to ask your relative for the information?

[Timer]

@Ashley7teen 

You’ll need A valid email address
Your Public Mobile phone number
Register Now: To create a My Account profile

[RossN]

@Ashley7teen 

you need to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply