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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not able to call long distance with Phone.com

My company uses an app called phone.com to allow employees to make long distance calls from their personal phones without incurring charges. This app worked for me with my previous phone provider, but since switching to public mobile I get a automate...

Didn't receive chips

Hello,I have paid some money for chips on Apr 3 this year but I didn't receive them.Now I stay with Telus.Please refund the money I paid.Thank you very much. Weiqi Chen

COVID Related Data Add-On?

Hello, as everyone in my household is currently working from home, our internet has been extremely slow so I have been forced to use my data way more than usual. Is Public providing any sort of complementary data addon for these extenuating circumsta...

Voice mail

My phone goes directly to voicemail . How do I solve this problem .

Resolved! please help

my sim is broken while i was changing to another phone and i can't buy another one due to at the 17st superstore they are asking me my account number ... i dont know. also my phone number is 2005 please help

Resolved! reset password not working

I am trying to reset the password on my aunt's account how ever I am receiving an error: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled I cannot gain access without being able to reset it. Please help.Thanks

Resolved! Need Flash Sale Promotion Applied

I signed up on May 7th for the "free month" flash sale. Activated my sim on May 9th without realizing it needed a special activation link to sign up. Didn't receive the email with the activation link until today (May 13th). Any chance the promotion ...

Resolved! Ripped off a day every month

I've been with public mobile for two years now why the hell am im only getting 29 days of service with my 30 day plan the way I see it is you (public mobile) owe me 29 days for the 29 months I've been a customer I want this resolved start giving me ...

Resolved! Activation Timed Out

I was activating a new SIM card this afternoon, and Igot all the way the tha payment page, and when we I tried to complete the process, it timed out. I tried to start over and it's not letting me use the SIM card number again. Saying it's invalid. ...

Resolved! Unable to connect to 1-800 number

I am unable to connect to a 1-800 number but my son who has the same service with Public can. Not sure who to contact. Service works fine otherwise and I need to be able to connect to this 1-800 number for work purposes.I have replaced the phone and ...

Area code / exchanges

I am in area code 506 (NB), in the Saint John local calling area. I can call my PM phone from a Saint John number without using the area code but not from Hampton where I live. The exchange here is 832. So when I use my home phone to call my PM phone...

Resolved! Reactivating my account

They were unable to verify my credit card information after I updated the expiry date. Therefore they were not able to process the transaction and I remain locked out!!!!

double charge, want refund

I was charged for double charge for add-on 20 for 10days US-roaming on April 24 2020 from my PC financial Mastercard.How to solve it?

can Telus stun my SIM card & block payments & attempt to force me into a higher plan like they have

can Telus stun my SIM card & block payments & attempt to force me into a higher plan like they have in the past?Do I have consumer protections?

Resolved! Voicemail not working

I am getting in error Connection problem or invalid MMI code.

15 Credit lost in one month!

I used to have 34 referral credits, sometimes I lost 1 or 2 in a month.But this month, I lost 15 referral credit.Hows that possible.Kindly advise.Thanks!

prepaid plan not available from Activate page

where can I find that option?

Plan

Hello I was under the old plan where I am paying $120 per 90 days - 12GB Data- Expired- Unlimited International Text- Unlimited Provincial TalkHowever I noticed that there is a $40 monthly plan that offers 4.5 GB at 3G Speed with 500 MB. How am I abl...

Incoming Caller ID Number

I recently switched to PM and seems good thus far with one exception. A number of times I have received calls from a number/service and it comes in as either Private number or Unknown. 1) One examples is my sons school. Their number has not chan...

Student

Hey, I am an international student and not in the country for some time.I wanted to keep my number active is it possible if I can keep it active without paying?Please assist Thanks!

plan suspended

previous credit card on file got compromised & have registered new card but plan not accepting it.

Phone number security

A friend had her phone number stolen and ported to a new provider without her permission. I texted her yesterday because I was unaware this had happened to her and now I am concerned they will steal my phone number too. How do I get Public Mobile to ...

sim network pin

my account was accepted and everything but when i put the sim card in my phone it asks for a sim network puk and i dont know what that is

switching to public

I purchased the Sim card and I tried to switch my plan from koodo to public and I use my Sim card number. I wasn't able to sign up. I tried it again and my Sim card doesn't work anymore.Any suggestions what can I do or who to contact to help methank ...

Resolved! Plan expires every month

My plan keeps expiring every month despite setting up auto-pay. If you must, change my payment date earlier than the expire date. As it stands now it's unacceptable that I need to submit a ticket every month due to this problem. Yes, I've already se...

Plan

How often are there promotions on the plans

Reward

How do they put a dollar amount to your participation

Loyal customer

HiWhen i will get this reward?I think 1year has been over.Thanks

Free month not activated

Hello, I signed up for the free month promotion and activated my sim card a couple days later (today) I purchased a plan but was charged for this month when I thought it was supposed to be free.

Resolved! Spot GPS and messaging

Hello - I'm in Victoria. I bought a SPOT GPS locator. Their web site invites you to enter contact cell phone numbers that the SPOT will send SMS to when activated. Dammed if I can get it to work. Because the manufacturer is in Virginia, I assume that...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Not able to call long distance with Phone.com

Didn't receive chips

COVID Related Data Add-On?

Voice mail

Resolved! please help

Resolved! reset password not working

Resolved! Need Flash Sale Promotion Applied

Resolved! Ripped off a day every month

Resolved! Activation Timed Out

Resolved! Unable to connect to 1-800 number

Area code / exchanges

Resolved! Reactivating my account

double charge, want refund

can Telus stun my SIM card & block payments & attempt to force me into a higher plan like they have

Resolved! Voicemail not working

15 Credit lost in one month!

prepaid plan not available from Activate page

Plan

Incoming Caller ID Number

Student

plan suspended

Phone number security

sim network pin

switching to public

Resolved! Plan expires every month

Plan

Reward

Loyal customer

Free month not activated

Resolved! Spot GPS and messaging

Multiple issues worth mentioning

Can't update the credit card information

Credit

changing my e mail account

What happened to the canada/us plan?