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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13796 Views
  • 113 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25180 Views
  • 183 replies
  • 26 Bravos

Network issues in Moose Jaw, Saskatchewan

Hello,anyone ware of network outage in Moose Jaw, Saskatchewan? Tried restarting, sim reinserted and all. No outage reported on telus. Was working like couple hourse ago.

patel_sk by Great Neighbour / Super Voisin
  • 723 Views
  • 4 replies
  • 0 Bravos

Resolved! Trouble with new account

Brand new to Public. When setting up my new account, everything seemed to be going fine until I clicked on Process; a 404 error page came up. My credit card was billed for the new plan, but the email/password combination I used to register for servic...

alberto2462 by Good Citizen / Bon Citoyen
  • 1324 Views
  • 25 replies
  • 0 Bravos

Resolved! Re: unable to call local number

My Tel# is **********. I live in Brampton, ON and I called another number in Brampton. I get a prompt that its an international number although its local.

krisravi by Great Neighbour / Super Voisin
  • 422 Views
  • 1 replies
  • 0 Bravos

Resolved! Customer switching to a New Samsung Galaxy S10

Hi, I already am a customer with Public Mobile. I am buying a new phone (Samsung Galaxy S10) and am curious if I could my old SIM into the new phone or do I have to buy a new SIM and get it activated?

vfros034 by Great Neighbour / Super Voisin
  • 983 Views
  • 4 replies
  • 0 Bravos

Samsung a20

Just bought a new phone a20..and I cannot access the network provider to make phone calls.  How do I set it up?  My sim card is in but it's not working at all.

Nickkovacs by Good Citizen / Bon Citoyen
  • 977 Views
  • 15 replies
  • 0 Bravos

Plan renewal

My plan is supposed to be on auto renewal and it still is. There’s nothing wrong with my cc and when I go into self serve to top up manually the system says the funds are already there. But the funds aren’t. Just my rewards are in my balance. My dad ...

nathanathorne by Great Neighbour / Super Voisin
  • 418 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting a Landline ?

Does anyone have any expirence porting a landline ? If so how did that go and how long did it take ?  My mom is switching her Bell landline to cell and coming over here to Public Mobile.  Can you port a landline at activation ? Or will you have to ta...

GusP by Good Citizen / Bon Citoyen
  • 1334 Views
  • 11 replies
  • 0 Bravos

Resolved! data iphone

Hello,   The instructions for setting up my iphone for PM data is as follows: 1) Tap:SettingsCellularCellular Data Network   2) input this data:APN: SP.MB.COMMMSC: http://  etc etc        MMS Proxy: 74.49.0.183) Leave all the other fields blank. Just...

abck512 by Good Citizen / Bon Citoyen
  • 1395 Views
  • 14 replies
  • 0 Bravos

Resolved! Why doesn't the account reactivation work as directed?

I am trying to figure out why my account will not reactivate after reviewing all the steps and following the instructions carefully.  Here are the details:I have a CC registered and autopay turned onit was working fineI lost phone so suspended accoun...

wildergarden by Good Citizen / Bon Citoyen
  • 1140 Views
  • 13 replies
  • 0 Bravos

Tracking number for order =======

Its been 7th business day that i had placed an order for sim. My order number is =======. I didn't received it yet.Checking with PM, if you can provide me the tracking number so i can track my order with Canada Post. Thanks a lot!- Usman

usmanriaz91 by Good Citizen / Bon Citoyen
  • 1948 Views
  • 16 replies
  • 0 Bravos

Resolved! can"t log in

I can not log in to my account, put in my email 2x then it goes to answer Security Q. but I can not remember it. now im locked out, thank u 

jude64 by Good Citizen / Bon Citoyen
  • 837 Views
  • 3 replies
  • 1 Bravos

Resolved! Iphone 8 locked phone

Hello, I'm new to PM and thinking about buying out my Iphone 8 with Telus and moving over to PM. I have some questions before I make the move.  1. Is the Iphone 8 compatible as it's not listed to check in PM?2. The phone is locked to Telus but i purc...

Airborne by Good Citizen / Bon Citoyen
  • 1017 Views
  • 6 replies
  • 1 Bravos

Plan stopped working

My daughter's phone stopped receiving or sending calls or texts and Data no longer works.. It's like she no longer has any services but we are still paying and have made no recent changes.  Any suggestions?  Already tried shutting down and removing s...

Phaidra by Good Citizen / Bon Citoyen
  • 1269 Views
  • 20 replies
  • 0 Bravos

Autopay Disruption

I've had my plan on autopay for years. The credit card used for autopay has not changed.Today my transaction didn't go through automatically so I was cut off. When I went in to check the autopay details a credit card populated in that section was inc...

LMH by Good Citizen / Bon Citoyen
  • 1154 Views
  • 20 replies
  • 1 Bravos

Resolved! Emergency Mode

Just signed up to PM, and can't make or receive phone calls.  It says "emergency calls only" when I try.  How do I get my phone off emergency mode?

dthawkins by Good Citizen / Bon Citoyen
  • 940 Views
  • 8 replies
  • 1 Bravos

Porting a Number

I need to change my Public phone number to the number I currently have with Koodo - I'm told that I need to "port" my number. Can someone help?

nicholiw by Great Neighbour / Super Voisin
  • 529 Views
  • 3 replies
  • 0 Bravos

new acct issue

good morning, i have made a new account by first putting my phone number in and now i cant login with my email. i would like help recovering my account or dissociating the acct that i made with my phone number. thx

Locked out

Ive been locked out of my acct. Ive tried to reset password multiple times now and ive received to email. Double checked my end and the email is correct. My phone has also been deactivated on your end yet my cc is update, funded, and set to auto rene...

Liam3 by Great Neighbour / Super Voisin
  • 325 Views
  • 1 replies
  • 0 Bravos

Phone number not working

My phone number is not working.  I have been told that my phone is not available.   For some people it is working.

PSimard by Great Neighbour / Super Voisin
  • 497 Views
  • 5 replies
  • 1 Bravos

Re: Ticket

I forgot my username and password and the email I use no longer exist

Mynote10 by Great Neighbour / Super Voisin
  • 606 Views
  • 2 replies
  • 0 Bravos

Need to port my old number

Hey there! I just got activated my new public mobile sim card. I wasn't able to port my old number. Need help to port my old number from the service provider Telus. Thanks,Sridevi

jsridevim by Great Neighbour / Super Voisin
  • 481 Views
  • 3 replies
  • 0 Bravos
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