Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have trouble activating my sim card
I bought the plan online on Amazon but had to pay it twice once online
Purchased roaming now been 3 days but now been 3 days in US
I ordered a new simcard on feb28 for my partner. I have not received it yet. Please help.
My credit card expired and I'm trying to register my new card to my account for auto-pay but I keep getting this error message:Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not...
I lost my phone over a month ago needed help resetting password. After I got in and set up new sim it will no longer let me sign in or re set password. Keeps telling me to contact admin.
i just got set up at london drugs with you guys and my phone is asking for a SIM network PUK. My SIM number is xxxxx. Better to send it to my email at xxxx
I am living at xxx I got no signal when I move inside my apartment. please kindly help to strengthen the signal., Thanks!My plan is ..Unlimited Canada-wide minutes + 500MB data
Why did I just get a text message saying my account was reactivated?!?!?! I have not been with PM for almost a year now. I want to have someone from PM contact me about this and explain why my account was reactivated!
Need to log into account to update credit card but can't log in!
I registered a plan and got my sim on Feb 11, set up autopay and everything. I got a text saying autopay was successful. I have no service since March 12. What's going on? I even made a one-time payment but it just added to my "available funds". Ther...
totally agree. It was fantastic when I had my first cell phone 2006 but I tried to set up a phone for my brother who was also hospitalized and had a run around trying to find where to return the phone - it did not ring now waiting for it. No human to...
Just activated a new sim and account, or tried to. I selected the transfer option from our Telus landline. Been 10 hours and it doesn't seem to be transferring. Tried the transfer function again and I just keep getting the same error (see screen sho...
To whom it may concern,unfortunately, I am not able to sign in to my account to buy a new plan.I forget my password and I can not reset the password because I do not have access to that email. Is there any way that you can help me to get a new plan f...
it may seem to be blocked by the carrier (public mobile). the thing is I am using a public mobile sim. Please help
Work cannot contact me to hire me for Overtime or any other matter.
I have had my phone since December 2021 and my work Correctional Service of Canada cannot contact me -. I rely on my calls for Overtime and they cannot contact me. I am VERY ANGRY with this problem. My number is Bell and Telus have been working a...
My Mom has been in the hospital for 4 months and Public Mobile has been the worst company ever. KODO has actual people to talk to. After Mom loosing her phone and paying for two Public phone lines for 2 months, Moms phone turned up. We were able to k...
i ordered a phone from Public on Saturday but still havent received any shipping information. Will I, or does the phone just show up?
My activation failed but I got charged 3 times. I would like help to get activated or get refunded. Please help soon !
Once regular minutes are used, does system switch automatically to my add-on minutes?
If I changed my phone service provider and then decided I want to change back to Public Mobile, can I reactivate the same sim card, or would I have to buy a new one?
I used up all my data, so I just updated to the next plan but how long does it take for the upgrade to be processed? I want to know if it will be in effect right away or if I have to wait a certain amount of time
Forgot my email and 4 digit pin I used but have my phone and sim any options to get back in my account ?
I receive the following message.Please advise ASAP. I need to login to manage my plan. 'The phone number entered is invalid or you may have created your profile already.' Make sure you're entering the right phone number.' Thanks
How or why would an account suddenly be disconnected for non-payment with a valid credit card? More than sufficient funds.When I attempt to pay the balance manually, the message "Your account has already enough balance." pops up, but account is still...
I transferred my public phone number out to Telus and now I am unable to log into my account. Has my account been canceled or will I continue to be billed? The SIM shows unregistered sim
Why did my SIM card get deactivated but I can still log into my account??
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