Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I put money on my account for text roaming in the US and activated it in August. I just looked at my account and it says:Unlimited messagesUS Roaming - Unlimited Text (10-day)10/10 Days Left Does this mean that I never used this service to send or r...
Looking at my account for Nov.3 - Dec. 3, it says I have used all my allotted data for the month already (1024 MB). Looking at my detailed usage, I used about 55 MB on November 3rd, 2 MB on November 4th, and 125 MB on November 5th. Today's usage is n...
I ported my number from Freedom over 12 hours ago and cannot receive calls. I have tried restarting my phone multiple times, as well as removing and reinserting my SIM card with no luck. I can still send and receive texts as well as make calls out, I...
This was purchased on Amazon a couple of years ago and was using a Virgin Mobile card fine. I just swtiched over to Public Mobile and all I can do is text. If I receive a call it only goes to voice mail.
I have an account and I am charged $28.25 a month near the middle of the month. But I looked and I am also being charged an additional $11.30 a month at the beginning of the month. I didn't add any add-ons and I can not see how far back this goes. I ...
I recently returned my home to Vancouver BC from a trip to Washing state and New Hampshire. I was in the US from October 20th until October 31st. During that period, I purchased two $20 Text/talk US roaming packages but they did not work properly lea...
my plan was due to top up today auto pay wise but a couple months ago i hasd swithced my payment method temporarily , so when payment was attempted it was declined as i had no funds on that card. ive went and switched payment method back to original ...
got the offer (text 5169) and sent 'YES' text.understand that I will only be paying $40 + tax (even thought my old plan did not have data and was $33 monthly)would like to make this happen earlier than December. can that happen w/o additional cost or...
Hi all! im just curious if anyone knows whether add-ons transfer to my new plan if i update it? (Currently on Old $40 Unlimited talk and text with 5gb 3g data, looking to upgrade to new version of same plan with 4g) but i have like $200 in unused add...
Our plan has unlimited provincial calling, however, every time we try to make a call, we are cut off with a voice message alerting us that we have no minutes and must buy an add-on. At $150 for 3 months, this is unacceptable. We cannot reach anybody ...
I joined PM two days ago, my old provider was Zoomer (Cityfone). There were some initial issues with porting my number over, I could make calls but not receive calls from any numbers. I raised a ticket, and the problem seems to now be resolved. I've ...
Received message from PM regarding inactive account or payment? I don't know why I received this (I believe it may have been expired CC), but I since changed it to another CC which I know is not expired, made payment on stub amount outstanding and s...
I ported over yesterday. Everything was fine, now today my other half is receiving my sms from a different number then I ported. She will reply to my ported number and i get it no problem. Everyone else so far is getting from the ported number when I...
I lost my phone so got a new SIM card to put in my new phone and when I go to edit my account info like I was told, to change the SIM card number it’s glitching and just goes back to zero. Since I don’t have a phone number I can’t dial 611 and the fa...
Applied with this deal and do not have confirmation in either my account (4year ongoing customer) and new friend referral's account. How do I resolve this issue? New customer gets$10 for using referral code5 welcome points worth $5$5 credit for 5 mo...
I had my account set to switch to the new 15GB plan but it was no longer showing up on my account. I had decided to upgrade it manually today but then I was charged for my old 5GB/3G plan today too. Can I get a refund?
I ported my number over 2 days ago, everything works fine except I cannot receive calls. When I try to call myself from another number, it goes straight to my voicemail in Zoomer.I raised a ticket on this yesterday, but I have not gotten any response...
Two days ago my phone (Samsung) would not let me make phone calls or receive calls and would say that I am not registered to a network. I have had this phone since March of this year and it was working fine. Even after shutting my phone off and takin...
Hi there, just wondering if Public Mobile Live Chat is open still on Sundays? I requested a chat about 30 minutes ago and haven’t heard anything yet. I’m not receiving any texts and my texts won’t send and I’m looking to figure out why. I’ve rebooted...
Hi, yesterday I ported out my PM number to a new provider. I spent several calls with the new provider and had to re-request the port twice before receiving an authorization SMS from PM. Once the number appeared at the new provider, I could no longe...
