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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 102 replies
  • 9 Bravos

Resolved! Can't make or receive calls.

Help... Everything works but I can't make or receive calls. Just signed up.  

AJ2 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! I need a new Sim Card ASAP, please SimCard Permanently Blocked for wrong PUK.

I was trying to secure even  further and better my device, a Samsung S3 (SGH-1747), an nd so when it came to securing the Sim, I was prompted to provide a PUK, something I  thought was a fancy word for password or Pin. And so I, with confidence, repe...

2329 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! US roaming not activated

  I have bought US roaming 1GB add on and 200 minutes, 10 minutes ago, but still can't use any of them. how do I fix it?

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nstarakki by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Simcard invalid

Hello,  I purchased a public mobile sim card and when I tried to register it on the site it says the sim is invalid. I checked 4 times and it is typed correctly. It might have to do with registering my sim on the site and half way processing my inter...

hfeng084 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Activate on a specific day

I want to port an existing number from another provider but don't want to waste remaining days on my current subscription. How do I i activate public Mobile number on a specific day? Thanks

Masarusan by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! My observation of PM 3G vs LTE

I have iPhone 6S.  I have tried both 3G and LTE options for two weeks each.  I have noticed following: 3G:  When I had turned off LTE, I found the data speed one 3G was about 15Mb/second almost all time.  However I have also noticed no data coverage ...

A328 by Good Citizen / Bon Citoyen
  • 23 replies
  • 1 Bravos

Coverage around Vancouver area? [signal lost]

I've switched to PM for about 2 months now (the 4.5gb plan). The only complaint that I have is the above average signal lost I have experienced since. Underground skytrain tunnel? no signal. Underground P1 parklng/shopping mall? nop. (not even P2). D...

MrAtheist by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

iPhone excessive data usage

Dec 6 my account is showing data usage of 3113 MB - this is totally unusual for my account - is it possible this is an error in data usage tracking on Public Mobile part or is there something wrong that my phone used excessive data for that day?

gwensee by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

porting number

can anyone help. i ported my previous number at 11am this morning to public mobile and i still cant recieve calls  texting and data work and i can call out but cant reiceve ? anyone knkow why  thanks

smith811 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! calling jamaica

i am on a $45 plan, and have extra money on my account ,try to call jamaica and it does work.HELP

glenroyf12 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Switching back to previous number

I bought a new phone. The phone didn't work on Public Mobile network. So I bought a ChatR sim. ChatR accepted the number first, but rejected after some time. I didn't know that it takes couple of hours to port the number. During that time, I changed ...

mohdshh05 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Re: How to transfer to anther phone

I  would like to transfer my acct to my newer phone because the one I'm using is not working right the phone I want transfer was a telus phone

Resolved! Same price for less? - Build your own plan broken?

Public Mobile's motto is Less for Less but this does not seem to be the case.I wanted to open an additional data only line for my grand mother's iPad. While building her plan I noticed the following:It seems whether I take data only or unlimited talk...

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Poogzley by Model Citizen / Citoyen Modèle
  • 3 replies
  • 0 Bravos

Resolved! No Sim Problem

I have an iphone 6S Plus and I've been with PM for 3 years now. On Thurdays, my phone plan was due so i topped up my account of the amount due. Then Friday No service, I told myself it my be a service disruption and reseted my phone and removed the s...

MobileUser2 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Public Mobile holding my phone number for ransom?

Hello,I'm trying to leave (no customer service combined with a barely functional website). Apparently I can't port my number over to Freedom Mobile because my account shows up as inactive. My account is still active (I can log in online) but my plan ...

nikthethird by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! GPS tracking watch compatible with Public Mobile

I'm new to Public Mobile and looking to see if I can switch some of my family members over. My Sister was looking to get a GPS tracking watch for her son. Her current provider does not support that type of device so this could be a big selling point ...

Tav by Model Citizen / Citoyen Modèle
  • 7 replies
  • 0 Bravos

Resolved! Extra minutes

@CS_Agenti have the $10 plan and I used up my 50 minutes. I looked for an add-on for some extra minutes, but could not find. Is this available? Or do I just have to wait till the plan refills? 

Jerelo22 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Can call outbound, but can’t receive calls

24 hours ago, I activated my SIM, porting my precious number from NetTalk.I can send/receive SMS texts, the data plan works, I can make outbound calls.  BUT, when people call my number, my iPhone won’t ring, and the caller gets a mechanical message t...

Ffin by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Locked out of my account

I've been trying to log in to my self serve but it is telling me my password is incorrect. I tried resetting but the security questions displayed aren't questions I used when I signed up. Any help? I'm just trying to change my number.

BR035 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Don,t like the plan

I have this new plan last three days $10 for 50 I did not know that they r going to charge for incoming callsI,m three days in my minuts r dan.I did not know this. now i just want to swich to a new plan is this possible? or can i take my num...

yeni554 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

plan activated but no network

Hello, I have just activated my plan on a compatible and unlocked android phone. I received the receipt by email and the confirmation. However, the network seems not existing. I tried to create the APN but no luck. No service, no calls, no data. When...

luigicontessa by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Resolved! Free data

Bell seems determined not to loose my business. When I first tried  to port my bell number to PM they gave me 200 free local minutes per month. And just earlier today when I again tried to port my number they again kept me by also including 500 mb of...

Milk by Great Citizen / Super Citoyen
  • 5 replies
  • 0 Bravos

Cannot Send or Receive Text Message on Iphone

 Recently down grade to $25 dollar plan per month ulimited talk and text and now I cannot send or receive any text. Also when place a local call there is a voice notification of long distance fee. Is this normal? Please help before I cancel the accou...

minhly89 by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

iPhone call service bug

I use an iPhone XS and I noticed that anytime I click on a number like  +12895550505 I get audio saying that I do not have voice calling as part of my plan. It is only when I click on numbers like this with ether + in front of it or and ext. at the e...

HumbleBee by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos