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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2276 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

Hotspot does not work.

Hi there.Today, even though I've been with public mobile for years, I am starting to look for a new service provider because of this issue. I imperatively need to be able to use my cellphone's data on my laptop using hotspot and tethering. When I try...

Metatrix by Good Citizen / Bon Citoyen
  • 6763 Views
  • 38 replies
  • 1 Bravos

I got a message saying I used data that I didn't.

I didn't have money in my bank for autopsy so I had to purchase a top up card this morning. I added the card and haven't left home since. My phone has been on wifi but I got a message stating I have used 75% of the data included in my plan less than ...

Shirley84 by Great Neighbour / Super Voisin
  • 930 Views
  • 4 replies
  • 0 Bravos

Resolved! Networked Locked

It states "Enter PIN to Unlock" .When I enter my pin it states PIN Unlock attempt unsuccessful. What do I do?

thomasgriese by Great Neighbour / Super Voisin
  • 907 Views
  • 5 replies
  • 0 Bravos

Resolved! HSPA.

  I’ve been noticing when looking at some posts on 3G data, some say that Public Mobile uses HSPA, some say it’s HSDPA, and some say it’s HSPA+Which one is it?I know theres likely not much difference between the three but it’s just a bit confusing.

Asher2 by Model Citizen / Citoyen Modèle
  • 1670 Views
  • 6 replies
  • 0 Bravos

Rural Areas

This question is for people who live in Rural areas, I might go to some on vacation in summer if restrictions are lifted by then (here in Ontario) How is your coverage out there?There is less towers out there and if you are far from one that would ob...

Asher2 by Model Citizen / Citoyen Modèle
  • 1125 Views
  • 5 replies
  • 1 Bravos

Resolved! Data Add-on Non-existent

I ordered a data add-on and my credit card was charged but I haven't received the add-on. How do I get it? I've been super annoyed with public mobile and this has made me officially angry.(We can't even claim the system got confused and thinks it's m...

vanvessemc by Great Neighbour / Super Voisin
  • 1282 Views
  • 6 replies
  • 1 Bravos

Resolved! Port

Hey guys. So just opened a new line and ported my number from Fonus Mobile. I'm able to get and send texts and they show as being from my ported number as well as being able to call people and it shows my ported number. But when someone calls me it s...

drewber83 by Great Citizen / Super Citoyen
  • 1959 Views
  • 11 replies
  • 0 Bravos

Resolved! Re: I need to top up my phone online or create account to pay bill

Hi. I did today top up online using recharge.com. just visit www.recharge.com and click "START RECHARGE", then in the next page Click on "Public Mobile" . in the next page select the amount you need to recharge and put your credit card information. y...

raedkhaddaj by Great Neighbour / Super Voisin
  • 1070 Views
  • 3 replies
  • 4 Bravos

Question about email to text message

Hi,I have been using public mobile email to text message for a long time, this is a amazing function.But recently, I always got some errors:  It seems xxxxxxx@msg.telus.com mailbox is full, but I don't have a way to access this email email account an...

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w135202 by Great Neighbour / Super Voisin
  • 1422 Views
  • 8 replies
  • 0 Bravos

Internet Speed

I find lately that my internet speed is so much slower then normal.  When looking through plan changes, there was something about it taking up to 48 hours if you switch speeds (their example was going from 3g to 4g) Where can we get the 4g?!

Onte2many by Good Citizen / Bon Citoyen
  • 2722 Views
  • 24 replies
  • 0 Bravos

Resolved! voicemail

How do I set the voicemail to kick in after as many rings as I choose?

Happyguy7 by Great Neighbour / Super Voisin
  • 1168 Views
  • 5 replies
  • 0 Bravos

reward when reinstating a suspended account

Hi, I intend to suspend my account for 60 days. I know about the 90-days removal of the account, it will not affect me. Currently I have some rewards and bonuses on my account, will they still be there when I resume paying? In particular:unused data ...

vbrindusr by Good Citizen / Bon Citoyen
  • 1269 Views
  • 9 replies
  • 0 Bravos

Resolved! How can I post my question? I have problem transferring my CIM.

I recently transferred from chatr to public mobile. Now I can call others with my public mobile but I cannot send or receive text messages.  Does someone know how to solve it?I tried cleaning my messenger cache and data, turning my mobile on and off,...

Mmb23 by Great Neighbour / Super Voisin
  • 1164 Views
  • 8 replies
  • 0 Bravos

Resolved! Looking for info

Hello,is there a way to see when i first started to use public mobile? I can’t remember how long i’ve been with it!thank you

Koda42 by Good Citizen / Bon Citoyen
  • 900 Views
  • 3 replies
  • 1 Bravos

Resolved! Public mobil app

Is there a public mobile available to check out your statement easier? If not, is this in the works?Thank you.

Koda42 by Good Citizen / Bon Citoyen
  • 1092 Views
  • 4 replies
  • 2 Bravos
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