Community

Resolved! Help - Plan switch to $40 15gb didn’t happen at renewal date

Hi, Not sure who can help me.  My original plan (since 2017) has been $120 for 3months 12gb.  Nov 6th was my renewal date.  Last week I saw signed up for the $40 15gb plan and clicked the option for that to kick in at my next renewal date (ie Nov 6)....

Resolved! Calls not working on us addon talk/text/250 data

Initially fine. Roaming on. Connected to Tmobile. Text work fine. Most data used up. 7 days into plan. I get numerous new voice mail notifications since i cant be reached. I cannot call out or into voicemail. Im in Arizona. Pls help!

Resolved! Not Canadian number ???

Hello community,I am trying to activate my new wife's Public sim with her previous Koodoo number starting 343-463..., however on the activation page, it says it's not a Canadian number? Why? Had anyone been in this situation before?Thanks in advance,

Resolved! US Roaming

I purchased additional talk/text roaming after my first purchase expired. The second purchase does not appear to have been added/activators as I cannot call or text. Simon is not responding with a follow up chat. Help!!!

Resolved! Feature requests

Where do I post for feature requests? Or to add support for feature requests?

Resolved! Stolen SIM, issues changing to new sim#

Hi Community, my phone along with the Public Mobile SIM in it got stolen so I suspended the service temporarily. I bought a new Public Mobile SIM card from Telus store and reactivated the account. After reactivating I tried updating the new sim to my...

Resolved! New plan not activated

I recently signed up for the new $40 15gb at 4g plan to start with new cycle which started today. But when I checked it still has my old plan ($40 5gb at 3g) and has no mention of the new plan.  How do I get this resolved? I have screenshots of my ne...

Resolved! Hi I signed up for this promotion, but says won't take effect until December but was hoping sooner.

Resolved! Outage

Is there an outage in service for Northern Ontario, specifically Espanola? My phone shows NO SERVICE, and I was able to make a call an hour or so ago. There are high wind gusts in the area.

Resolved! Error with promo plan cycle

Hello, I started using PM last month on October 6. At that time I joined the promo 2GB for 12 months. This month when I renewed my plan on Nov 5, the promo plan cycle falsely suggests that I am already in my 3rd plan cycle. This means I'm losing one ...

Resolved! Port Issue

Received a voicemail earlier that there was an issue with my Port from Zoomer and was given a phone number to call back. I called and the rep was not able to find my number at all.

Resolved! Does the USA Roaming Package Add-on Work?

I am now in the new rewards and kinda wished I never switched , but anyway I have been keeping 15 points just in case I ever went to the USA, I could pick up  the 10 day USA roaming package add on with points.But when you read the community forums al...

Resolved! No New Numbers Available for TORONTO?!?!?!?!?!

This is getting very very frustrating.Every day there is a new issue.System was down.Unable to activate new lines.Unable to see account info.Credit Cards being denied.Now No New Toronto Numbers. Can somebody please assist?!?!?!?

Resolved! emails not going to phone...

Hi trying to set up new payment system but PM is not letting me sign into my account. They are sending the code for a password reset to my Samsung s10 but it's not arriving....

Resolved! Fraudulent Charged

Hi,I've been charged by your network, I don't live in Canada. Someone has used my card details. If you could assist me to refund my money back.Thanks 

Resolved! Do I have any Roaming days left?

I put money on my account for text roaming in the US and activated it in August.  I just looked at my account and it says:Unlimited messagesUS Roaming - Unlimited Text (10-day)10/10 Days Left Does this mean that I never used this service to send or r...

Resolved! questioning my data usage

Looking at my account for Nov.3 - Dec. 3, it says I have used all my allotted data for the month already (1024 MB). Looking at my detailed usage, I used about 55 MB on November 3rd, 2 MB on November 4th, and 125 MB on November 5th. Today's usage is n...

Resolved! New reward system

Hi, My friend just signed up as the new register. And he was wondering that he automatically signup up for the new reward system.  Thanks

Resolved! Cannot receive calls after porting in

I ported my number from Freedom over 12 hours ago and cannot receive calls. I have tried restarting my phone multiple times, as well as removing and reinserting my SIM card with no luck. I can still send and receive texts as well as make calls out, I...

Resolved! Samsung S22 Ultra

Can't seem to find the compatibility chart.Does anyone know if the Samsung Galaxy S22 Ultra is compatible with Public Mobile 3G plans?

Resolved! Being double charged a month

I have an account and I am charged $28.25 a month near the middle of the month. But I looked and I am also being charged an additional $11.30 a month at the beginning of the month. I didn't add any add-ons and I can not see how far back this goes. I ...

Resolved! Want refund or credit for US roaming packages that did not work

I recently returned my home to Vancouver BC from a trip to Washing state and New Hampshire. I was in the US from October 20th until October 31st. During that period, I purchased two $20 Text/talk US roaming packages but they did not work properly lea...

Resolved! need to manually top up my account

my plan was due to top up today auto pay wise but a couple months ago i hasd swithced my payment method temporarily , so when payment was attempted it was declined as i had no funds on that card. ive went and switched payment method back to original ...