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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11125 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

No Service??

Why do I have no service when I just paid my phone bill 

Cass4200 by Great Neighbour / Super Voisin
  • 763 Views
  • 13 replies
  • 0 Bravos

No Service

Same thing happen to my phone and my friends.It said No service then searching , then no service again.Can it be fix soon?

xiaogegeying by Good Citizen / Bon Citoyen
  • 699 Views
  • 7 replies
  • 0 Bravos

No service!

I’ve had no service for over an hour. My renewal isn’t for another 11 days. What’s going on?

Lee_Lee by Good Citizen / Bon Citoyen
  • 745 Views
  • 5 replies
  • 0 Bravos

Resolved! no service

Hi, I activated one month ago and suddenly "No service" on my iphone today. I checked my account and it is active. What happens and what shall I do? Thanks.

kcal by Good Citizen / Bon Citoyen
  • 1289 Views
  • 10 replies
  • 1 Bravos

Resolved! PM needs to do something for people stuck home

Public Mobile really needs to give unlimited data for the time being. There are people like me who are stuck home waiting for test results to see if they have Covid-19. Some of us don't have home internet. We only have mobile data. Please help the pe...

tehowennathe by Model Citizen / Citoyen Modèle
  • 915 Views
  • 8 replies
  • 0 Bravos

Public Mobile Network Problem

Hi,Anybody else seems to have times where the public mobile network seems to just turn off and spotty a lot these days? I have a connection in Edmonton, Alberta, (S10+) and my wife has one in Gander, NL (pixel 3a). Sometimes it takes quite a while to...

savloro by Great Neighbour / Super Voisin
  • 1567 Views
  • 26 replies
  • 0 Bravos

Auto topping up

I had 22$ in my account cover my 20$ plan and I was charged  flat rates before auto topping my plan now there is 12$ and I don't know what's going on this sucks not being able to talk to an operator I'm not happy

Lindsaylee by Good Citizen / Bon Citoyen
  • 399 Views
  • 2 replies
  • 0 Bravos

No Service

My phone is saying no service, unable to call or receive call. 

pismail by Great Neighbour / Super Voisin
  • 714 Views
  • 7 replies
  • 0 Bravos

Resolved! No Service

Good Morning Community, I just noticed I have no service. I've looked through my online records--I did indeed pay my last bill; I've looked through my account online--Nothing is owing.  Are there technical issues? What can I do to get my service back...

jwvarner by Great Neighbour / Super Voisin
  • 2257 Views
  • 39 replies
  • 2 Bravos

Can't activate sim

i cant activate my sim   Separate posts on same topic merged by SD08 from Announcements to Getting Started; title edited to reflect subject. 

Dwl by Great Neighbour / Super Voisin
  • 363 Views
  • 3 replies
  • 0 Bravos

Move to koodo

Hi all ,I am looking to move to koodo as I am running out of my data every month and this 3G speed like not enough. Any suggestions. Thanks 

sinoy by Great Neighbour / Super Voisin
  • 657 Views
  • 5 replies
  • 0 Bravos

Cannot call

I'm trying to call a number on Europe and I'm getting message 6UT1 not available, and that number Is available, what do I do?

Janusz by Great Neighbour / Super Voisin
  • 591 Views
  • 4 replies
  • 0 Bravos

Resolved! No service after autopay

Hello,  My wife and I are both having troubles. We cannot text, call or use data today. Our autopay happened today (confirmed on my CC statement and self service) but now we don't have service. When I log in it says our accounts are active and we're ...

Data usage

Hello there. I am new to the community. Thank you for the add. I have a question. This morning, I received a text from public mobile saying that I had used 75% of my allotted data. When I checked the "usage history" on my laptop this morning, it show...

Lilybel by Good Citizen / Bon Citoyen
  • 1170 Views
  • 27 replies
  • 0 Bravos

Resolved! bad luck

Got my SIM card 2 days ago and now it's on sale at 5$.Of course, I purchased at 10$.Call me lucky.

bethgreen by Good Citizen / Bon Citoyen
  • 781 Views
  • 14 replies
  • 0 Bravos

Not sure where to put this. IS FUNNY. Call blocking

Years ago I blocked an in-law on my iPhone. Not a big deal as the home phone and wife's mobile phone was still able to receive calls for that number.  So today I noticed that the in-law leaves a voice mail on MY phone. And our land line did a quick r...

Resolved! Confusing Payment Due Text

Hi Everyone, A few weeks ago I joined Public Mobile. Last week (I believe), I signed up my wife, since everything went well with mine. Yesterday, we both received text messages from 611 saying that our payment is due April 01. Was this a mistaken tex...

dnadolny by Great Citizen / Super Citoyen
  • 1304 Views
  • 9 replies
  • 0 Bravos

How do I port in my number?

My account is active, I started a chat on the Publicmobile.ca site to get help to port my number in but hours later I still don't have a message about it. How do I port in my number, it's currently parked with a voip provider as I was out of country ...

BajaBrenda by Good Citizen / Bon Citoyen
  • 735 Views
  • 6 replies
  • 0 Bravos

Using Bot to Submit a Ticket sends 404 Page Not Found

After reading replies to "reverting" a phone number previously used, I was told to contact the Mod Team to see if this was possible. Using the bot's Submit Ticket function sends me to a 404 web page.Request: Would like to revert to a previous Public ...

Stitched by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan

I have a flip phone and use only the call and receive ....do not text of use data...what plan do you have that would suit me and cost per month....Bill Cook, Summerland, BC

Wilmon by Great Neighbour / Super Voisin
  • 844 Views
  • 10 replies
  • 0 Bravos

no phone service

I just tried to make a toll free call to the us from Canada and was unable to complete the call. said I have no long distance? I missed a very important work call. Can't believe it. So then I go to this website to buy an addon for long distance, trie...

chum by Good Citizen / Bon Citoyen
  • 1313 Views
  • 33 replies
  • 0 Bravos

Anyone else experiencing choppy calls today?

Granted both places i called were customer support type numbers and theyre very busy, but even with full bars their voices were cutting in and out... just wondered if anyone else is experiencing this today?I could hear my mom perfectly the other day,...

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 776 Views
  • 17 replies
  • 1 Bravos

Resolved! Anyone use a USB Modem with public? what Model?

Any one know if a Huawei E1552 USB modem will work with PM?  The reason I'm asking is I want to setup a Asterisk server on a RPi using a USB Modem. It seems like the E1552 is one of the better supported Modems for this. I also have a Telus branded E1...

Resolved! Plan suspended early? How to port out.

Your plan expired on Mar 30, 2020.Top up before Jun 28, 2020 or your account will be deactivated.Current Balance: $2.00Amount Due: $38.00Pay your amount due by 11:59PM on this day in order for your plan cycle to re-start.My understanding is the plan ...

viciouslancer by Good Citizen / Bon Citoyen
  • 1013 Views
  • 19 replies
  • 0 Bravos

Resolved! Unable to open a ticket

I understand that the service is cheap because there is no customer service, but this moderator system does not seem very effective. I've tried to get support multiple times and every time I get stuck in some sort of login/404 error loop. I simply wa...

Perilous3D by Good Citizen / Bon Citoyen
  • 1256 Views
  • 21 replies
  • 1 Bravos

Resolved! Auto Pay Rewards

Hey been having sporadic issues with my auto pay rewards getting applied, I'd say they are happening 25% of the time, starting to add up :catsad: Is this a known problem? 

ArkhamSmoke by Good Citizen / Bon Citoyen
  • 769 Views
  • 7 replies
  • 1 Bravos

Unable to Pay for Plan

Hi there, I'm having issues paying for my plan. I tried to pay with my debit/credit card but I keep getting an error message when trying to set up a new card or paying my balance outstanding. Attached is a picture of my issue.  Thanks,Arthur

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peww by Great Neighbour / Super Voisin
  • 1054 Views
  • 19 replies
  • 1 Bravos
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