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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Promotion

Yesterday my son and daughter-in-law joined Public Mobile. They had referral codes and each got $25 off. trust my husband and I each became new members with referral codes but did not get the)25 discount. How do we get it?

Maxwest internet

I have a maxwest phone I had got and the data isn't working but it's using up the data but I never used any it had jus renewed but data not working so what do i do

Resolved! Account suspended

Good morning all,I had my plan all set up to switch today, however when I log into my account I get a pop-up saying my account is suspended. I have auto payment set up and it shows there are sufficient funds in my account. My service also appears to ...

New promo $40-15gbat @4G

Please supply link to the new promo as I cannot find the new promo of $40 - 15GB - 4G speed link1. Is the plan Province specific?2. Apply only to new customers?3. How do I sign for it?Thanks

Sim card not working

I ported my number in and it looks like the port was succesful as it shows my old number in the portal under my profile. Problem is when I put the sim card in it doesn't work. If i put my old telus sim card in it still works so I'm thinking the por...

Can’t login to my account

Forgot my password and won’t reset

Failed payment during activation

I'm trying to activate a sending line with PM. Knowing I can't have 2 lines on the same profile, I'm trying to set up a second profile using a difference email and at the very end when I select Activate SIM it says Payment Could Not Be Completed. I'...

Reverse payment

I put the funds on my Public Mobile account to cover my monthly plan. Then when I went to activate the plan I accidentally charged my bank account again. So now the $50 is sitting in my account I need reversed back into my bank

Resolved! Paying for 4G BUT not getting it!

I switched from a 3G plan to a 4G plan some 3 weeks ago, however I’m still on 3G network. Why is that? I can’t get a customer service rep to talk to about this. I’ve been trying for days …..

Resolved! Account deactivated?

Just logged into my account and notice a warning about my account being deactivated. It said I needed to pay the outstanding balance to get it activated again. I have auto payment set up so not sure where the outstanding balance came from. Can anyo...

Resolved! Rewards when Switching Plans

Hey does anyone know if the rewards program structure would change at all if I switch plans? Will I lose anything?

Phone

My phone is activated but when someone calls it says out of service

Resolved! How to send a private message to moderator?

Hi,How to send a private message to moderator? When I enter moderator_team, shows error. Thanks!

Resolved! missed to reply Yes to message for number transfer - what to do next

called telus they say must be done by public mobile. how does this get done

Resolved! cannot remember email for account login

where do i begin?

Resolved! US roaming add on

After my first 10 day add on expired, I added funds, tried to purchase another 10 days got the message "Success, purchase completed". I downloaded the receipt, but no funds were used and no add on was added to my account. I tried using a different br...

Public Mobile or Koodo shutting down and customers being merged?

I was at store kiosk today (not official Public Mobile store) but one that carried PM SIMs until about 4 months ago. I was told PM is shutting down and merging with Koodo, others report it's the other way around. Can anyone shed some light on this, ...

Resolved! 4g/15GB at $40 plan No price increase?

Public Mobile is offering a plan that everyone probably has seen (4G with 15GB for $40). Does anyone know if this is like a year promotion where the price will increase after a certain time? Because right now, I'm on a 90-day plan (12gb/4G/ for $120...

Resolved! Cannot access My Account

After entering my log in info to access my Account info, I get the following message: Page ExpiredThe page you are trying to access is no longer available. Anyone else get this message? Is this a known issue or just me?

Resolved! Already verified

Helloverified already valid t'il Nov.3, 2022.do you provide my referral number ?

Resolved! email

what is my email address. can,t login because i forgot email for my phone number account

Resolved! Auto payment without my permission

Hi, I have a problem I’m not using this number from August. I’m not in Canada, and you know public mobile is not working in Europe. But somehow ( I’m not pushing auto payment ) just checked my bank account and find that from September it goes 56.50$...

Purchased new plan 15GB at 4G speed for $40 but showing 6GB at 4G speed at 45.

I already changed my plan but it is showing the wrong plan. Can you please assist

Resolved! USA roaming and data

I have paid for USA roaming and have a receipt but was not able to access it while on my hollidays therefore you owe me approximately $50

Resolved! Phone isn't compatible with Public Mobile

Hi! I bought sim card yesterday and also a plan. Then i found out that I can't do calls and receive them because of my phone compatibility. Can I cancel the plan and have money back? Or just freeze the plan for some time?

as a previous member in good standing I purchased product (USA roaming) and was not allowed to use i

Can’t make or receive calls

I am unable to make or receive calls on my public mobile account. Switched SIM card to new phone and still can’t make or receive calls.

Resolved! Changing Plans automatically changes your reward system from the old to the new - Point system

Hey Everyone, I am one of the lucky ones being offered the $40 for 15GB plan. It is a very attractive plan but the only unsurety making me hesitate to activate this plan at my next renewal date is the fact that it automatically changes the reward sys...

New Sim

Hi, I recently travelled internationally and changed my sim card to a different one. upon returning back, I replaced my sim back to public mobile but it is not working even though i have activated the plan. it would be great if you are able to send a...

Resolved! Changing plans and not receiving any rewards at payment

Utilizing the switch plans now option and making a payment. I did not receive any of my rewards (loyalty & preauthorized payments) as a deduction against the newly activated plan. Who should I talk to?

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