Order 312298 Have Not Received Sim Cards!

[vburner]

Hi, I purchased a phone and a sim card with 1 bonus sim card on Oct 24/22(Order 312298).  I have not received sim cards yet .... it is now also 4 weeks ... where are my sim cards?

[HALIMACS · Accepted solution]

@vburner 

Make contact with Public Mobile Customer Support.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[computergeek541]

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@vburner wrote:

Hi, I purchased a phone and a sim card with 1 bonus sim card on Oct 24/22(Order 312298).  I have not received sim cards yet .... it is now also 4 weeks ... where are my sim cards?

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Messages posted here are generally only seen by other customers.  To get assistance with an order that has not arrive, please open a ticket using the chatbot to ask a customer support agent for help.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html