Make contact with Public Mobile Customer Support.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
Hi, I purchased a phone and a sim card with 1 bonus sim card on Oct 24/22(Order 312298). I have not received sim cards yet .... it is now also 4 weeks ... where are my sim cards?
Messages posted here are generally only seen by other customers. To get assistance with an order that has not arrive, please open a ticket using the chatbot to ask a customer support agent for help. https://widget.telus.tiia.ai/publicmobile/publicmobile.html