[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Payments
Can I get a addon without the pin
Resolved! 4G capped at 3Mbps?
I upgraded to the 4G plan recently. I was hoping it would be much faster but it feels identical to the 3G speeds in all browsing, video, music etc.. Multiple speed tests show it is being capped at 3Mbps download limit. According to this https://produ...
Why was the plan change I approved by text not applied?
A text from Public Mobile offered 15GB data at 4G speed, effective November 2. I replied YES to the offer. Public Mobile did not change my plan. I cleared my cache and refreshed everything on my account page, but my old plan is still in effect. If ...
Resolved! Voice mailbox access
Is there a way to access your voice mailbox with another phone or computer?
Resolved! Cannot text or call
Hello, I am unable to text or call. Username ZM2. Account is in good standing. Tks
Network issues
Helloever since I started using public mobile people have been complaining that they can’t reach me. my line is disconnected I really need help with it.thank you
Resolved! Can't Sign In to My Account!
I am leaving the country and need to cancel my service today, before it's billed tomorrow. I am unable to sign into My Account, reset the password for My Account or submit a ticket through My Account. I don't know what else to do! Is there a way for ...
Resolved! Country code
New user here. Could someone please tell me if I need to use my country code (1) when I’m calling or texting with my cell. TIA
Rewards vs points
So I just posted a question about having trouble accessing my rewards. Weird but all of a sudden I was able to access. My next question is do I stick with rewards or change to points. Opinions? Thanks
Forgot My Account email address
My plan is suspended. I forgot my account email address so I couldn't make a payment. Please help!!
Activate Account
Hello I need to activate my account and I know longer have access to the email I registered with and its the only option its giving me to verify my account. Can you help me with this? My phone number is xxxxxx ThanksMaria
Phone
My phone is not working today
Can’t seem to access my rewards.
I’m signed in but when I go to my rewards it takes me to a sign in page and I sign in again but it time’s me out. I haven’t been able to access my rewards. Not sure if I’m still on the old point system or the newer rewards?
Resolved! 15 Gb for 40$
I typed Yes to this plan but now a new message has come to me saying it was incorrect and it is only 5 GB for 40$ Are you honoring the first message. If you are NOT going to honor it , please leave my plan the way it is....with all my discounts intac...
Problem's due to the website being down.
My account went into suspension mode only because I was unable to make payment due to site being down. I wanted to change plans but was not able to due to the suspension. I should not have to pay twice to be on the plan I want considering the website...
Resolved! Picture message
Hi,Is picture messaging included the $15 plan with unlimited texting. My daughter has reached the 250mb data and is wondering if the pictures still work or if it will push it over the data??
SMS Troubles
About two hours ago I joined public mobile and joined a plan. My texts are sending to everyone and phone calls are going through, but three people who are with Chatr aren’t receiving my texts and can’t send a text to me on their phones. Anyone know w...
Error 821
Trying to port out from Lucky Mobile (Pixel 4A 5G) with E-Sim, getting error 821. Tried 2 different browsers. please advise!
Account Suspended
So I took advantage of the opportunity to upgrade my plan to $40 plan that includes 5GB at 4G speed after receiving a text from public mobile. I logged into my account today to see if took place and at the top of the screen it says; "Your Account ha...
two-factor authentication can be bypassed. Please fix
It would be nice if they would have Google authenticator instead of my phone number or email for two-factor authentication. Because hackers last year got a hold of everything and it was very hard to fix everything they were able to get a public mobil...
Resolved! Why the current plan shows old details in my account?
Hi All,I renewed my old 4gb 4G LTE plan to the promo i got as 15GB 4G LTE. The payment tab shows the right amount after renewal but the my accounts tab still shows that i have only 4gb of 4G LTE instead of 15 Gb of 4G LTE. Can someone please advise?
3G TO 4G but doesn't show 4G on my cell also speed is slower than 4g
Hello, I updated my plan from 3g to 4g. However, 1) My cell still show LTE only, not 4G. 2) Speed is slower than 4g. Do you mind if you can check whether I am getting 4G support as I upgraded to 4G plan? Thank you for your support!
Word of Wisdom
Would it be so much to ask if you guys can alert us next time when your systems are down again? There are many people who rely on your services. Example: When my credit card expires, i think all our do eventually.. SO, is there no such thing in plac...
Resolved! Plan Change didnt take effect today as scheduled
My plan was supposed to have changed to the $40/15gb promo plan today (Nov 4th), I scheduled it a few days ago, as I didn't want to lose any of my already-paid-for old plan.Today, I logged in to check to see if the change took effect, and it hasn't, ...
network not working
this is ONLY on my phone, I cant log onto the internet. I have an ipad and laptop both working but not on my cellphone. So im seeing a provider issue which is Public Moblie I do get calls in and can call out but I cant send a photo via text or log on...
Resolved! 12MONTHS12GB promo code not valid
Trying to switch my plan from $25 3G to $40 4G with 12 gig promo using promo code as advertised "12MONTHS12GB". Your system does not recognize the promo code saying it is not a valid promo code. Please advise. Thanks
Still Not Working!
@J_PM Self service is still not working. Tried different devices in private/incognito. Edit: I see other customers are successful and some not so I assume the issues have not been fully resolved.
Resolved! Help please
How do I get the PUK pin for my phone! Someone locked me out
Resolved! @cs_agent I don't remember my account email address. I can reset password by phone
@CS_Agent I don't remember my account email address. can you help me to find it. I can reset password by phone, but by using email address, I did not receive the code sent. The email should be same as my community login email. but seem not workin...
