Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ported my number from bell 2 days ago and I can make calls but incoming calls go to VM DND is not on. Number is NOT blocked. I removed my SIM card and restarted my phone and ALL THE OTHER TROUBLESHOOTING. I want to talk to a human!!!! I think made ...
I lost my bank card and phone at the beach, subsequently I cannot do a thing in my online life and a good majority of IRL things. I can answer all security questions to my old xxxxxx@xxxxxx Self Serve account, but i have no access to the Gmail accou...
I have an old plan from 4 and a half years ago. It was I think $10... it has 50 mins, 50 texts. But I basically never use it (actually lost the sim card and will replace it soon). The point was to have a backup in case of outtage, since it's not my m...
Hello there! I have left public mobile. I just transfer to virgin mobile. unfortunately, I am unable to log in. Is there any problem? I tried to reset my password. It looked successful but again didn't take me to sign in. I want to cancel the auto pa...
Hi I got overcharged like two times Aug 20 and aug22 but on public mobile payment history doesn’t show have extra money but my card is showing two time transactions.plz let me know about this ?
I have two bills for July was I charged twice for that month?xxxxxxxxxxxxxxxxxx
Hello, I activated my SIM card with my friend's reference code on about Aug 7, 2022. I switched from Freedom Mobile. Today is Aug 24, 2022. My friend still has not seen his refer-a-friend reward of $1/mon. He did have a renewal/payment already since ...
Hello I'm trying to switch to one of your other plans but it won't let me, my only option is to buy 3GB for $15. Any help is appreciated thanks.
I just submitted a ticket and I got the confirmation that it was submitted but when I click on the button that says "View a copy of my ticket" I don't see anything. Where can I look to find a copy of the ticket I just submitted?
My dad very recently bought a used Apple iPhone XR for my sister for 369$ + tax. I just checked today that the price has been reduced to 279$. Is it possible to get a refund of the difference of price. I know I can return it for a full refund and the...
Hi how do you cancel auto payment?
My 2g data started Aug 16. Most of the days from Aug 16 to today I have been on wifi at home or work. Today I received a text message stating that I have used 95% of my data. I checked my account on my cell phone and it showed all 2g used. I then log...
Hello, My friend activated her SIM card with my reference code on about Aug 7, 2022. She switched from Freedom Mobile. Today is Aug 24, 2022. I still haven't seen my refer-a-friend reward $1/mon. I did have a renewal/payment already since Aug 7. And ...
Hey I am setting up a new PM account for my daughter. Thought it would be easy..but does not seem so. We have the unlocked phone..the new public mobile sim and a PM prepaid $20 with PIN to get her started. She only needs the $15 plan which is perfect...
I was supposed to have the 2.5 gig bonus promo for sighting up was giving to me and now is no longer there was supposed to be there untill plan changed or untill canceled……I am looking at the student plan and if cannot give me what I had before would...
I purchased a CPO iPhone from PM about two months ago. Everyone complains that they can’t hear me very well. I can hear them fine. But they all complain they can’t hear me. I was instructed to take it to Telus to have them look at it since it’s still...
Hello, I understand that with a PM plan I can't receive any text messages while I'm in a non-US country with no roaming plan. If I'm there with no service, and Canadian numbers send me text messages (not over wifi), will I receive them once I return ...
Hi, I just found out about the Public Points program and was wondering if it is worth it to give up my current rewards. I have been with Public for a few years now and my rewards have accumulated to quite a bit. I read that if i join the Public Poi...
I’m in New York City and I have paid for US data but the connection is terrible and I barely ever can access the internet. This has been extremely inconvenient and terrible, especially seeing how I am paying for this service that is only sporadically...
Why have you not fixed this problem after I creating a ticket (twice now) ? And this is not for post but for the CEO or assistant of Public Mobile (Telus) to address. Please respond to my email address
Currently there are several CPO phones on sale and an extra $30 bill credit incentive. Offer available online only. Effective August 24, 2022 until September 6, 2022 11:59PM ET. Offer available to existing and new Public Mobile customers. Offer l...
Hello,I forgot PIN for my SIM card. Could you help me?
i lost my phone with my sim card and i ordered a new one, i can sign into my account but i get an error message when i try to reactivate my account, i think im on auto pay and so it should reactivate by itself but for some reason i cannot change my ...
I am doing some travelling next month and want to increase my data for that month, can I change a plan for a month, and then go back to my old plan again, ?
Can’t change any account information keep putting in the new sim number and it keeps clearing after I press save changes.
Hi yesterday I bought new No from of public but I am unable of getting incoming call only outgoing call are there Please suggest what to do
I reset my password,but it show incorrect password, or email address.
I purchased a phone on June 5th and was sent the wrong colour and it was also defective (it turns off randomly while I'm using it...sometimes in the middle of a phone call). I tried to contact public mobile to return it but did not get a response. Af...
