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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Why I still get 3G speed on 4G plan?

Today is start day of my new 4G plan.I just upgraded to the 4Gb on 4G speed from 5Gb on 3G speed, but I still feel the same old 3G speed and I still see the 3G icon every now and then.Note: I already restarted my phone

Resolved! Issue with plan renewal and options

Hello, it's weird what's happening with my plan. Today August 4th, it's the renewal of my 1GB data plan per month. I just received a text message telling me that I already have 75% of the data consumed!!! I looked on the portal and it tells me 1024.0...

email address

I have forgotten the email address i used to sign into public mobile. How can i change my email address?

Resolved! I paid for data twice and the system keeps giving me US minutes

I spent 30 dollars so far on data add ons just to find out the system is glitching and giving me US minutes and text which I already have. This is outrageous.

Connection issue

When I am on the phone I am unable to use any apps that use data or send texts.

Resolved! cannot seem yo log in and connect to submit a ticket

why am i being toldlog in error when i try to submit a ticket cannot recieve an SMS message and would not acc

Resolved! Update Credit card info

I updated my credit, card now my Autopay does not recognize my new card. How do I fix this so my account is not on hold and phone will work?

Outgoing texts not being received

Hi there! It seems that my outgoing texts are not being received. I am not getting bounce back messages. Any thoughts?

Resolved! I have the $25 plan. Are incoming calls from the US free to receive?

Hello there, I have the $25 plan. Are incoming calls from the US free to receive? Thanks ! Best Regards, John Diu

Suspended Account

I recently updated my credit card on my account, and set up autopay (which ive been doing for years)I got a text saying I didn't have enough funds in my account to renew, I checked my account and double checked that I had the correct credit card info...

Resolved! Lost sim card

I lost my SIM card and I have an active plan. What should I do?

US Roaming

says page not found when try to shop for addonshow can I add US roaming?Thank you

Resolved! I need to update credit card information

I was a victim of fraud and I had to cancel my credit card. So I need to update my information with you guys, so can continue service with you. Hopefully someone can help me out . thanks

USA Roaming 3G

Has there been anymore from PM the last few days about restoring and upgrading US roaming service? Not 2 G. edited by computergeek541: changed category from Community to Service

Call Log Orgins/Destinations

Good evening everyone,I am trying to get my insurance going and my insurer is asking for a call log that includes origins/destinations. I looked at the documents I could retrieve online and while you can get a call log, it does not include origins/de...

Resolved! issue with credit card charge

hello, I was attempting to buy a sim card online through public mobile online service. After entering my credit card and shipping info I pressed enter. it said that there was an error in the zip code not matching between what I entered and what is re...

Contact with customer service agent

I have problems loading my payment. The usual Public mobile number 611 was not working for me. How do I get the public mobile customer service number to call and get help?

Roaming data problem

Hello, I bought a 1gb data roaming addon. I cannot connect to T-Mobile and when I look at my add-ons I don't see the data 1gb addon. Can someone assist?

Missing refer a friend reward.

HiI am new customer, missing rewards /friend also not getting their friend reward. Getting 404 error when trying to do it with chatbot. Thanks for looking into this.

Resolved! I just noticed one of my Referrals discounts never showed up

Hi, I referred my Mom quite a while ago, but until I never noticed until today that I am not getting credit for her. Can someone look into it please. Thanks inadvance.

Hacked??? Help!!!

I received a call from someone in my contacts stating they received a text from me that I never sent. The text reads "Hi my name is Jason I recently hacked this user's phone" I changed my passwords but i need help on what to do next!

Data stopped working yesterday

I got a text yesterday saying I had used 75% of my data. I turned off mobile data and when I turned it back on today it connected to LTE but wouldn’t load anything.

Resolved! Is 999-999-9999 a legitimate number that service providers use?

Hi, I have received two messages within the past 2-3 days from a number 999-999-9999. The first message was from Amazon saying that my account has been locked due to too many incorrect password login attempts, and asked me to click a link. The second...

Reactivate my Public Mobile number and online account access

I need a Public Mobile team suport with reactivating my Public Mobile number and online account access

Resolved! Renewal for plan

I got a email about upcoming renewal. It mentioned pre authorized payments. I just get my phone card every month and that's it. What are they talking about?

Tower Issue in Millbrook

There is a service problem in the area of Millbrook, Ontario. It started about 6 weeks ago right after the storm. Text messaging only works randomly a few times an hour (sending and receiving), and calling is also very spotty. Tower reception is good...

Resolved! Unable to make account

So I was I trying to create a public mobile account but I screwed something up when signing up and now I cannot finish making the account nor can I restart the process I dont know what to do

Resolved! Internal Server Error

I can't seem to access the internet. I tried reset a few time but the message I keep receiving says, "Internal Server Error" after asking me to sign in to the network?

I just payed for this month but it’s showing that I have used 9.5 Gb Data

I don’t know this is not fair I just payed for this month for my internet and calling but I have not received my internet for this month as it’s saying that I have consumed 9.5 bb of my 10 GB which was from previous month !!!!!!! And you guys dont ha...

Resolved! Activating a Sim card

Am I able to activate a new SIM card on an existing account using the same email address?

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