11-13-2022 05:44 PM
Solved! Go to Solution.
11-13-2022 06:52 PM
What is the source of funds?
Top ups?
Rewards?
If you contact a CSA, I would ask to transfer to another account. That way it is not a loss to PM.
11-13-2022 05:55 PM
@Collimj
You'll definitely have to get that code from a customer service rep then.
Use chat for a ticket or send private message to CS_Agent
11-13-2022 05:52 PM
Don't bother. The above reply is what you need. Samsung phones use the term PUK for the phone being locked.
I guess you were fiddling with sim security.
11-13-2022 05:48 PM
No, it’s an I phone. I’ll see if I can take a pic of the message.
11-13-2022 05:47 PM
You might have to get that from a customer service rep. So either use the Simon chat to get a ticket or send a private message to CS_Agent
11-13-2022 05:45 PM - edited 11-13-2022 05:48 PM
What is the exact message your phone is giving you? Is this a Samsung?
Adding - Thanks, but questions are not solutions. Maybe you wanted to click reply but the accept as solution button snuck in 🙂
