Community

Resolved! Data Usage when Cellular function is off

My cellular function is off on my phone but my data usage goes up. How does that work?

Resolved! PuK code

my wife’s sim is puk locked. Need the code. 

Resolved! Re: Beginner’s Guide to the Community

I am having difficulties receiving text and incoming calls. I have taken my sim card out and turned off my phone. 

Resolved! Alberta conservatives pass bill to increase cell phone 911 fees...YEESH

Man this pisses me off, if the governments want to help individuals against big corporations they should pass law that telecommunication providers provide free access to 911 - instead of passing law to increase fees. This law passed in Alberta today ...

Resolved! iPhone XR not sending SMS texts, only iMessages by wifi

I have an unlimited Text plan, running on an iPhone XR. When I send texts on Messages, they only get sent when I'm on wi-fi. Weirdly, texts/SMS does go through to Android phones, so this only seems to be to other iPhones. This applies to both sending...

Resolved! I need to confirm my plan with public mobile was canceled when I ported my number to a new carrier

I need to confirm my plan with public mobile was canceled when I ported my number to a new carrier. I am on auto pay. And I am unable to change the auto pay  as I can no longer log onto my public mobile self serve portal once I ported the number 

Resolved! Why won't my self serve account accept my payments

I am using exact amount owing with a payment voucher  I cannot make a payment says my account is suspended 

Resolved! Sim card swap mode help please

Resolved! Re: Double Charge when topping up account

Yes My mom just had this happen except she has automatic debit. she was charged 50 on the first of the month and 50 again today. i checked her account, no credit, shes old she has no time to get on this thing, you guys need to give it back as quickly...

Resolved! Referral Code and Bonus(?) referral code AND when do $5 discounted plans offers expire?

Hope everyone is doing well as can be expected during the pandemic. I am currently a Public Mobile customer and planning to port my spouse's post paid Koodo Plan. Question 1:  When do the $5 discounted plans offer expire? In my account, I can see the...

Resolved! Help Moderator please.

My most important public mobile client ( My mom ) has forgotten their log-in information, I have 6-7 people I help manage with their public mobile accounts; and I have also misplaced her information. Recently her payment method has changed; and she i...

Resolved! Changed plan last month

I changed my plan last month and it was suppose to change today and it didnt why 

Resolved! Summarized Usage for each Billing Cycle

How can I get the summarized usage of texts, minutes and data usage per billing cycle. I can see detailed daily usage but need total summary for each billing cycle.

Resolved! Add on

How do I cancel a data add on?

Resolved! Re: Community Terms of Service & New Community Guidelines

I have a public SIM card wife no of: deleted .. Luddite but I forgot to recharge it for a long time ,know it is inactivated ‘so I wanted to know that how can I activate it again because I need only the same no,which I was using it.

Resolved! Change plan

Like to change to 25 dollar half gb plan 

Resolved! How can I change my visa expirary date