Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, I tried to retrieve my password using "forget my password". I didn't receive the email with instruction. When I tried again - it says my account has been locked out and asks contact admin to help. Please advise.
Phone number still not switched over from Koodo
I lost my phone which is pretty crappy especially in these times. I wasn’t able to recover it but I still want the same number. I bought a new public mobile sim card but never registered the old number that I want to keep what can I do !? Please help...
I have tried 3 different bank cards and a different browser but it keeps coming up unable to verify card how do I fix this.
Hi I am fairly new to this and I keep receiving calls from New York claiming to be Public Mobile, but can't get through and no help anywhere else, I have blocked all the numbers but more keep showing up, any suggestions would be greatly appreciated.
I purchased the US Roaming - Unlimited Talk, (10 days) for $8.00 about two hours ago. The funds were deduced from my account balance; I was redirected to a confirmation screen (I have a sreen shot if there is any more information to be gleamed from i...
I received a text last month from Publicmobile asking g if I wanted to upgrade my plan for and extra 10 dollars a month. I replied yes35 to upgrade to 3 GB plus autopay bonus and I limited talk and text. It was supposed to be applied on May 30th but ...
Is nobody manning the PM's from the Moderator Team ? I sent a PM to Moderator Team 4 hours ago, and still haven't got a replay back. I'm trying to get some service to re-activate my phone with new SIM.
Hello,Name:Phone no. Email.PIN. I was a Virgin Mobile customer, and Canceled their service on 31-Apr-2020.On May 1, I applied to Public Mobile, opened a new account and transferred the previous phone no. from Virgin to Public.I received a message fro...
my credit card will expire end of May, I need to give my new credit card number to make sure my services are not cancelled...
Got following message on iPhone:The SIM Card that you have installed in this iPhone is from a carrier that is not supported under the activation pol icy that is currently assigned by the activation server. This is not a hardware issue with iPhone. P...
When I go to get my voicemail my screen has a message saying " Error performing request Unknown Error" At the bottom of my screen I have a tab that says "Dismiss". Has anyone had this problem?
Hi community,I am new to this service and I tried redeeming a $10 off but it doesn't seem to be taking automatically when i register, is it normal? does it take a few days before reducing the amount? or will it appear on next month? thanks !!
I wasn't able to used my data for the past days cause it keep telling me nonsense so since I speak to you all just over half an hour ago my data went from only using 1.47 to the exact to 9.3 even though I have been talking to you on my wifi at home s...
Want to change my plan. Went into self-serve. It wouldn't accept the answer to my security question & wasn't able to go any further from there.
hi. this past month i have had a huge amount of my data been used. my plan just renewed on april 15th, it's for 90 days, 12GB and and within less than a month already almost half of it was gone. currently, i only have 4GB left! I usually dont come...
Why can't I access my call/data usage on my account it keeps showing me an error message- 'oops you have encountered an error...?
Hi all My account has recently been suspended and when I try to make a payment it says there is an error with my debit card. I don't have another card, and my debit card is working perfectly fine elsewhere. None of my debit card info has changed, and...
I cannot change the plan. Since there are no options provided on the 'Change my plan' page.Then, How can I change it?
Does anyone having trouble loading their plan page? Google Chrome and the new Microsoft Edge all failed to load the plan details with some JSON error, but Internet Explorer and old Edge works fine. I didn't blocking any cookies. @CS_Agent
Hi,I have iphone 11 and i have been using Public Mbile network on it since 4 months now. Recently i got a notification saying update failed cellular network cant work. When i tried to restore the phone now its not working and saying unable to activat...
Hello, If anyone can offer some tips to help with this. That would be amazing, I'm super frustrated today, been messaging back and forth with a very unhelpful moderator and I'm hoping someone who has gone through this can help. My account was suspend...
I just bought a new phone and I used lest than 2G and it keep telling me I have used 95% of my plan bu my plan is This plan includes: -- 8.5GB at 3G Speed- Unlimited International Text- Unlimited Talk to Canada and the US
Just wondered how you have found coverage to be longer term. I'm going to be moving there once covid is over. Short term I seem to have 1 bar on LTE, but if I switch to wcdma I can get at least 3 to 4 bars, but texting can lag on wcdma. Also I know ...
Hi I bought 3 SIM cards and when I try to activate it and click the continue button at the end, it does nothing and I can not set up the account or activate. I have tried several times including, resetting my cache
I got a voicemail on my alternate phone number saying the number I ported from Bell to Public Mobile has been reactivated with Bell. I am unable to recieve calls. I need someone to help look into this please. Thank you
Hi there, I just switched over my service (and phone number) from Virgin. I selected the $40 per month plan and see that the correct fee was charged to my credit card, correct available data is showing, but when i view my plan, it indicates that I ...
I looked through the previous discussion strings on this topic and it still remains vague (even clicking on the solution button didn't provide clarification). And since you don't offer invoices at this time, then a straightforward answer for country...
Hi, I did not find a firm right solution to my situation, so this is why I need your good help:). I just bought a Samsung A71 (2 simms slot) and a A51 (2 simms slot) for me and my wife. We will use our phones from May to November in Canada, and we wi...
I have been a member of Public Mobile for just over a year and have been receiving ongoing issues with receiving text messages. I have contacted the Moderator several times and have just received the runaround from them in answering my concerns. On...
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