11-14-2022 11:01 AM
11-14-2022 02:02 PM
You can find the CHAT if you hit the SHOP tab.
11-14-2022 11:51 AM
There was a pilot project a few months ago where there was live chat available for certain problems. Looks like it is still ongoing. From my understanding, it is only available when customers submit a ticket for certain situations. Not when customer private message CSA team.
11-14-2022 11:15 AM
If they're inviting you to chat about whatever you were asking about then have it.
11-14-2022 11:11 AM
We're not that lucky here to have a live chat line with PM for help with your service.
Only Lucky mobile customers are lucky to have a service like that available now.
11-14-2022 11:11 AM
The only time you can communicate in real time with agent is though chat BUT it is only when you have questions regarding activating new account.
For everything else, present your case here and very knowledgeable people will try to help.
Or contact agent trough personal mail. Response is usually within 15-90min.
11-14-2022 11:06 AM
@BEER hi as far as I know that is for customers trying to activate a new account