[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! $25 Refer a friend promotions terms and conditions
If you participated in the August 2022 $25 RAF promotion and signed up one person would that have made you ineligible for the September 2022 $25 RAF promotion to receive the $25 again? Had this come up in a discussion with a customer service agent. M...
Resolved! Park my account for a month
Hi there,I would like to park my account for 1 month from Nov 06 to Dec 06, but your system was down the last 2 days, I wasn't able to, now payment already deducted. Could you stop this month or push the payment to next month of service. I am going a...
Resolved! Data Usage messed up
I just got a text from public, saying I've used 100% of my data. And suddenly my mobile data stopped. When I got home; I logged into my account; and I still have 3 add-ons showing in my account with plenty of data left. 1GB add-on with none of it use...
Resolved! After successfully switching to 4G/15GB/$40 plan, it's reverted to 3G/5G/$40 plan.
So here's what my account looked like yesterday: Looks good, right? So I did a bunch of speed tests and downloads and stuff, used a lot of data yesterday And yesterday, my plan was this one: And today ... My plan has changed: And the usage looks...
Resolved! Can not access/create account to change billing
Trying to access my account. Can not access or create an account to change my billing info
Resolved! How to share same plan with others
I recently received a txt message to upgrade to 15GB 4G at $40/month. It says on the message that I could share the same plan with other but I don't know how?? This specific plan does not show online for everyone.
Resolved! Bonus Data Why Can't I Use It
Hello, Under add-on usage on my account page the following is listed 5 GB5GB one-time data bonus5 GB left 2 GB2GB one-time data bonus2 GB left How do I get access to this bonus data, I am running out of data again this month and one would think it wo...
Resolved! temporaty cancelling the service
Hey there, i need to cancel my service for about 6 months, what are my options? Thank you
Resolved! unable to make calls us roaming
Hi, I have the talk and text us roaming package and the us 1gig roaming. The text and data is working but I can't make phone calls. Is there a way to troubleshoot this?
Resolved! Payment
How can I contact them?I just wanna ask about my auto payThey charged me twice.!!!
Resolved! How do I add money to my account
Ok. The motherboard on my computer blew, so for the moment I'm using the phone for Internet. And I can't find a place to put money in my account, because I'll need to renew early.Also, my bill was listed at 36$ something then I accidentally clicked ...
Resolved! Public mobile customer service number?
Hey anyone know there customer service number?
account down?
Still can't get into my account are we still down?
Resolved! Cancel port request?
Hi, I recently signed up for PM for a phone plan. I am in the process of transfering my number over but failed to port to PM since I didn't get my account number from my old Service provider. My old provider informed me to that I have to cancel the p...
Unwanted voicemails
For over a month now I have been receiving unwanted spam voicemails from the same number. I have blocked the number but they are still able to leave me daily voicemails. Please help me stop this from happening. I leave my phone turned on for work pur...
Trouble switching to new plan
<span;>My account renewal date was yesterdat Sunday Nov. 6th. On Saturday Nov 5th I updated my account from a 1 gb $25 plan to your new 5 gb $40 plan.<span;>On Sunday and today your site shows that I payed for the new plan, but shows no evidence of ...
Resolved! Plan wont change
This company has been charging me for a more expensive plan and giving me bare minimum 3 months un row... and I keep hitting change plan on renewal anyone else having this problem or should I report this company?
Resolved! Need to use my number again
Hi,last 2 years I was using public mobile service and I had a preauthorize payment option.I was out of country for 3 months when I came back my service was not working.is there any chance I can get my service back with same number?
Resolved! $40 15GB Promo
I just started a new cycle so I was planning to change my current plan to the promo plan for the next renewal date. I selected the change at renewal date in my account already but I messaged a PM agent just to confirm. They said that if your renewal ...
Resolved! Support
Trying to contact customer support. signed in acvount. chated wth robotCould not submit ticket with 404 errorsend privae message did not go anyheresigned in community it just goes to questions and answeres .ne hourr has passed can not communicatewith...
Slooow system
Public mobile should have this part on4g not slow 2g.should stop needing to sign in again and again after initial sign in.should stop 404 ertor message.stop wasting too much timeShould be able to go to community easer than it is now and be able to co...
US roaming add on failure
I paid for a US add on with data today. the add on shows in my account as active. I am in the US south and when i attempt a call I get "you have used all your minutes," now I tried to log on to my account and the web page does not respond - just rou...
Resolved! how do i send a private message
An agent asked me to provide a code received by SMS via private message.
Resolved! Deactivate my plan for 6 months
Hello Public Mobile, My monthly plan just got renewed few minutes back. Could you cancel my plan and refund me the money? Also, please deactivate my plan for 6 months as I am travelling out of Canada for 6 months. Thanks a lot Regards
Paid auto-pay but Deactivated
I auto paid my plan October 31st.2022 but phone was deactivated due to not paying. Help
Resolved! $40 for 15gigs
I changed from the 1 gig a month for $25 to the 15gigs per month for $40 for my renewal date November 6, 2022. The new plan amount was taken from my account, but the plans details have not changed. What is happening? Thank you
Resolved! returned phone
I bought a phone and signed up for an account. The phone didn't work so I returned it for an exchange. It was received by Public Mobile on Oct. 31, but I have not been able to find out if my replacement has been shipped yet or what the delay is. Plea...
Resolved! Card charged twice?
It would appear that the payment has been charged twice. What's going on?
Resolved! Help - Plan switch to $40 15gb didn’t happen at renewal date
Hi, Not sure who can help me. My original plan (since 2017) has been $120 for 3months 12gb. Nov 6th was my renewal date. Last week I saw signed up for the $40 15gb plan and clicked the option for that to kick in at my next renewal date (ie Nov 6)....
