Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was awarded 500 International minutes. My account says I have 387 minutes left. I never, ever made any international calls! I cannot find any usage charts or evidence that I made the calls from my number. Otherwise your service is great!Hugh
Hello everyone, I have a question about porting my number and pausing service. I am a PM customer, but I just bought a new phone with a different provider. I am planning on porting my number to the new phone/company, then I will stay with that compan...
I have been overcharged twice by PM so what should i do?? Have already contacted them but they said they didnt so i contacted the bank. I contacted the bank and they gave me a statement to contact PM. Does anyone have the number for PM customer servi...
How to set up an auto pay
I activated my Sim card just the moment ago, but I forgot to use 12months2gb promotion code. Can I add this promotion to my plan?
Why is self help online saying that my data still has 10 gb unused and I get a text saying I've used all my data?
Due to the recent protests in Iran against the government that is killing unarmed and innocent people and restricting Internet access, all the cellular companies in Canada are allowing calls to Iran for free EXCEPT this public mobile. I will change i...
I don't know if everyone will see this or not, but YES the link is legit.... You have to sign into your My Account self serve page, then click on the drop down arrow and click on plans and add-ons, scroll down in there and you should see promotional ...
Hello, I signed up my wife for public mobile yesterday with the $5/month refer-a-friend bonus for 5 months that I got a text message about. This bonus has not appeared in either of our payment sections yet. Is there something else I have to do to get...
Good day all, 1) My son is on PM 3G looking to switch to 4g because of not getting calls on 3g as of lately, past year he had no issues. We are wondering if this would fix this problem? 2) What other advantages would he have besides faster Data speed...
Site is having problems with signing in with new password.. keeps asking for code and won't let me sign in to see my account
I am travelling to Europe. Just wondering if Public Mobile has any data/voice/texting packages for Europe. I wasn't able to see anything on their website, but maybe wasn't looking in the right place.Thanks
Hello I have activated a simcard but i received this messageHey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone...
earleir we get $2 for autopay which will be taken off if we switch to points. plus rewards used to get deducted from monthly payments automatically to lower the monthly payment. do the public points work in same way to lower the monthly bill?
I can send them out and they get them, but I can't receive any from them. Don't know how long the issue has been going on but found out today
I received a special promotion. Refer a friend and we will both get a $5 credit for 5 months. My friend decided to take up the offer. Online it states SIM cards are available at Telus stores. Problem is no Telus place locally had a SIM card. The fi...
I tried to log into my account and my password didn't work. I tried to reset the password and the email with the digits to reset my password never arrived. Also, I ordered a sim card 15 days ago and it never arrived. This service is lousy. So I ask f...
if I want to port out my phone number to other provider but my billing cycle just started, do I get refund on prorated basis for remaining number of days of billing cycle same as other providers do?
So I recently switched over to public from Koodo. On the first text my number is different than mine. But on the second text it switches to my number. Why is that? (FYI I also went from LG to Samsung when I switched carriers).
Hi. It doesn’t show where you enter the code they provided. Also I already added a bunch of add ons this past week. Can the credit be placed retroactively?
My account won't let me put my new sim card number in.
I live in the Atlantic Canada and was hit by Fiona. I got the message about the 2GB data for 30 days, but whenever I try to put the code in Plan & Add-Ons section I get this error: This is not a valid promotion code. Please help.
Need to transfer suspended account email etc to the new account my wife set up. She did not know why when activating it wouldn't let her put in my email address. So she put in one of her email accounts to activate my new SIM card. Later we realized t...
After signing in, every option I select from my account says " having a problem...try again later". It has been doing this since yesterday . Any information about this?
I purchased 5 g data before public mobility said that they would give us 2 gs free. Just wondering if I can get credit for the days that I got bc we had no power and my cell is the only phone I had that I could use and keep updated about the storm.
Ok for the past few days I am trying to figure out what eats my data and what doesn’t. Today I checked my data and I had 12.53MB used (I have the 250MB plan) then I went for a walk and when I came back it said 7.26 MB used. That was a nice surprise s...
I just referred a friend to enrol to public mobile and told her that we got 2 dollars off every month for setting up pre authorized payment. But she told me this reward did not show in her bill after she register. Can anyone help ?
