Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I add a voucher to my account will my monthly payment deduct from it or of my credit card
The website says 1Gb with the $25.00 plan. How come I'm only offered 1040 mb in my account?
I recently switched to a different cell provider and ported my number over. I want to go into My Account to turn off automatic payments, so I am not paying for 2 plans at once. When I created My Account, I used a password manager, however using the m...
Hi all, Thanks in advance for your help. I am a long time Public Mobile Customer. I recently changed my plan to the one below, effective August 16, 2022. Since then, I have never seen 4G or LTE on my phone (when I previously did have LTE). It's alw...
Trying to fill up my new account with my address and no Surrey in the list.
I have been with public Mobile just under a month what a improvement love the unlimited picture text and even a little bit of data is great I have found every thing running smooth
I changed plan from 3g to 4g 20gb $55. But why my account still show the old plan. I choose change now.
How much they charge for international Call out side canada if you had only the simple 100 min 250 mb 15$ membership active ! ???
Unauthorized charge to my credit card
This has happened a few or more this year where my data hasn't work for a few day and than other times is doesn't work fo hours and I have message about this and ask for a refund on my account and have not got anything done about this so if it doesn'...
Is it free to change your number or dose it cost and if it does how much to do this.?
I was wondering if the reactivation of an account is currently taking longer than the stated 30 minutes. My account says active by my line isn't working. I cannot call my number. It has been a few hours. Thanks
My daughter does not know the email she used to create the account. I need access to that information so I can add data to it. I pay the bill. I need help to fix this and can’t find anyone to speak to.
I lost my phone and I want my number still but, the verification code keeps going to the number that I don't have for now. I can't sign into my account because yahoo keeps sending the code that you give to them using my stolen phone. How do I keep...
HelloI am trying to reactivate my suspended account, i am within the 90 days and i have enough balance in my account, i try it and get the message below but nothing changes. i have been trying this for 3 days and it still does not work. please give m...
i checked all my emailsmy number is the samecannot reach anyone at allthis is the worst customer support everhow do i login to my account i want to upgrade my plan
For the $55/mo 20GB student plan is there any documentation needed to get/keep the plan? Or is it like any other plan and anyone theoretically could switch to it?
Is there a way to retrieve my voice mail from a landline or another cell phone?
Hi everyone,I was wondering how does the reward system in this community work?is it by answering questions or by commenting/helping etc thanks edited by computergeek541: miscategorized
Hi everyone, I lost my previous number and a good plan in chatr as I was travelling outside of country and didn’t top up my account.now I switched to public but the plan is much more expensive than it. I am probably going to switch to a cheaper carri...
Hi, I want to upgrade my plan to the offered $55.00/month for 20gb at 4g speeds, but when i go to do so, it wants to charge me another full month charge, even though the plana nd charge just went through 4 days ago for $50.00 what should i do? I sele...
Hello, we have reactivated our Telus landline number in order to transfer to mobile. Telus have confirmed reactivation. Please help with reinstating port.
Text msg are received in French, I'd like to receive in English. Please.Wayne
I forget my email id of my account and now I want to reset it
I have noticed that I cannot reach some of my contacts by text or phone. When I recently sent a text to my daughter. it came to her with adifferent phone number. She wondered if I had changed my phone number, I did not. I had requested through Bell ...
I can't log into my account my email needs to be changed because it has been hacked and no longer works
So I have an old account that could not be accessed by me nor a customer support agent because inputting the correct password was locking me out of the account and I had 2FA enabled. My service wasn't working, and public mobile's email reset function...
I need data during a vacation. Normally I do not need data. When I purchase the $15 for 1GB data Add On, is that a one time purchase for the billing cycle period, or is it a recurring charge, which would mean I would need to cancel it in the next mo...
