11-13-2022 05:33 PM
this is a bit of a long shot but I have never been able to get 2 factor authentication working with either facebook or instagram via SMS. I have worked through all the suggestions offered by those platforms.
Could this be a SIM problem/carrier problem?
thanks
ps, texting works fine otherwise /contacts/banks/google, etc
11-14-2022 09:36 AM
I am not new to PM, but I think I have always had problems with sms for facebook and instagram it just didn't matter back then but now everything is moving towards 2 factor and I want to iron out the problem
11-13-2022 07:15 PM
While you are waiting for the answer from FB or IG, install Fongo app on your phone to receive 2FA text messages. I tested Fongo incoming text from my bank account 2FA text messages without any issues.
11-13-2022 06:36 PM
@arbateman i see your Community account opened for almost 2 years, you are not new customers to PM , are you?
Or the line that cannot receive FB/IG text is a line just ported into PM not long again?
11-13-2022 06:23 PM
Since you can get shortcodes from banks and Google, that means it's not a problem on PM's side, maybe Facebook/Instagram has problems with your number for some reason.
Have you tried this:
https://m.facebook.com/help/163155247081024
You might have to contact and ask them to check your number specifically. Or settle for using other methods they have for 2FA.