Change email

[Asysonp14]

I need to change my email address for my log in on my public mobile account! Is there anyway I can do this? 

[RavingRaven]

What's the mystery "14" footnote on the new $18 plan?

I wish I had a screenshot if the original terms of service when I scheduled the change to the new $15 plan. I only noticed now that the footnote "3" allows Public Mobile to change or cancel this plan at anytime without notice ( bar the 30 days in the general ToS). Shame on me.

[walker1]

@Asysonp14 

Just make sure that you change your new email address to one that you never used here at Public before.  Just so you know.

[hTideGnow · Accepted solution]

HI @Asysonp14   yes, only PM CS agent can help with this

Follow this to get to open the proper type of ticket on chatbot

at : https://publicmobile.ca/chatbot.

first type: Change username
then Click " Forgot Self-Serve Email"
next Click "Contact Us"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[walker1]

@Asysonp14 

You can't do it yourself.

You have to get a customer service agent to do it for you.

[hairbag1]

You'll need CSA help with that. Top of this page click Get Help / Chat with Simon to start the process.