email login problem

[jake7]

Hello-My mother(on public mobile as well as me) cannot log into her account.The email that she used is a Shaw email.

She is no longer a shaw customer so she needs to change the login email.I can provide all her required info.

Thanks,

Jake

[BKNS27]

@jake7 

You don’t need to be a Shaw customer to be on @shaw.ca. She can still access her Shaw webmail account.

She can send the 2FA code by text or Shaw webmail.

If she still insist to change her email address, she needs to contact a CS_Agent change it in her account.

Remember to clear cache, cookies and go incognito before login.

[computergeek541]

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@jake7 wrote:

Hello-My mother(on public mobile as well as me) cannot log into her account.The email that she used is a Shaw email.

She is no longer a shaw customer so she needs to change the login email.I can provide all her required info.

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While the instructions provided by softech can be used to change the Pubilc Mobile account e-mail address,  those steps aren't necessary to access the Self Serve account. The accounts can be logged into without ahving have access to those e-mail inboxes as long as the teh text messaging services for those phone numbers are working (if 2FA authentication  is enabled).

[softech]

@jake7   only PM support can help to change your email address

Please open ticket with PM Support :

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there