11-14-2022 05:33 PM
I paid my bill last week and phone has been working fine until this AM it says I have no service and will not let me sign into my account even if I try to reset password. I’ve tried resetting and taking out my SIM card as well.
Solved! Go to Solution.
11-14-2022 05:37 PM
HI @Scottfreeman22 , maybe local outage?
To login to My Account, you tried Reset password and unable to do so, please open ticket with PM CS agent:
at : https://publicmobile.ca/chatbot.
First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437