11-14-2022 05:13 PM
I can't login or reset my password.
it show that the page doesn't exist
Solved! Go to Solution.
11-14-2022 05:31 PM
Use computer to log in. It definitely works, I just tried to confirm.
11-14-2022 05:30 PM
@sheilacram wrote:nothing works . Is there any way to reset the account ?
nothing works . Is there any way to reset the account ?
HI @sheilacram
Please message PM CS agent and they can assist resetting it
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-14-2022 05:28 PM
11-14-2022 05:27 PM
@sheilacram wrote:doesn't work
doesn't work
HI @sheilacram do you mind to provide a screenshot?
and you used different browser?
11-14-2022 05:25 PM
11-14-2022 05:21 PM
@sheilacram
All you have to do is login to your account using a different browser in incognito mode or private mode and you'll be fine. Just try again.
11-14-2022 05:14 PM - edited 11-14-2022 05:15 PM
did you login to https://selfserve.publicmobile.ca/ ? do not use bookmark, just click on that link
try to press Back and try again
or try using Private/Incognito mode to login
I'm not sure how you got there, but try https://selfserve.publicmobile.ca/
and to reset your password: https://myaccount.publicmobile.ca/en/forgot-password
