Account deactivated

[Meerab]

Hi, 

My account was locked and deactivated due to 2FA. I am able to recover my account with new password but I am unable to fully login and view my accounts details or change plans etc.

Could someone please help me in resolving this issue?

[BKNS27]

@Meerab 

Did you try login on the PM app?

[hTideGnow · Accepted solution]

hi @Meerab 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to request password reset and login 

If same, please message support 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Meerab 

you used the word "deactivated"...did you mean it was Suspended or was it really deactivated ? If deactivated, you now need a new sim to start a new acct.