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Locked out

alexcruze
Great Neighbour / Super Voisin

I need my account number 

2 REPLIES 2

Yummy
Mayor / Maire

Click on Profile, scroll down, look at right hand part of the screen. Hover mouse over crossed eye and account will be revealed.

Yummy_0-1668465993576.png

 

hTideGnow
Mayor / Maire

HI @alexcruze  

 

Yes, you need to login to get your Account number from the Profile page

Sound like you cannot login , try using Reset Password 

 

If still unable to reset password and login, please open ticket with CS agent:

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.