11-14-2022 04:44 PM
11-14-2022 05:19 PM
@MichaelD5991 wrote:how do i get an agent
follow this:
at : https://publicmobile.ca/chatbot.
First start by typing : Unlock a phone
then Click "Sim card PUK"
next Click "Contact Us"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-14-2022 05:17 PM
how do i get an agent
11-14-2022 05:13 PM - edited 11-14-2022 05:15 PM
You'll see how to get a hold of them by reading description above and use one of the links.
Either use the chat bot Simon to get a ticket started or send a private message to CS_Agent
11-14-2022 05:11 PM
okay thanks how do i get a agent for this
11-14-2022 05:10 PM
If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot.
Caution! If the PUK is entered incorrectly 10 times in a row, the SIM card becomes unusable.
11-14-2022 04:51 PM
HI @MichaelD5991 what was the exact error message?
if it is a carrier lock, you will have to ask your old carrier to give you that
If it is a Sim card puk, you can open ticket with PM CS agent
at : https://publicmobile.ca/chatbot.
First start by typing : Unlock a phone
then Click "Sim card PUK"
next Click "Contact Us"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-14-2022 04:45 PM - edited 11-14-2022 04:48 PM
"locked my sim card" ??...you lock it in the car or in the house ?
More detail please.
11-14-2022 04:45 PM
You'll have to get the puk code to unlock your sim card from a customer service agent.