Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I recently did an adon for a few extra gigs about 4 days ago and as of today it just stopped working but it shows my data usage that i have about 2 gigs of data left so I am confused. Can someone help.
My account got suspended as I was late to pay. I did pay and now the account is "active" when I log in online but I still cannot place calls / text. What do I do?
hi, my credit card expired, i can't update it and now my service is not working as the renewal time passed.i tried to get into my account to update the information but this new process to make sure its me won't let me get to my account. it is sendin...
My phone was signed up for autopsy this time the pmt didn’t come out so I tried to add the pmt by logging in to my public mobile account. It has two step verification but I no longer have the email address listed on the account so the code They send...
Hi there I'm looking the port my number over from chatter to public mobile and my charter number was past this anniversary date so it gave me an error code can I speak to like a moderator or somebody to help push it through please
I purchased the US 1gb data add on and can see it in my purchase history. When I look at the Plan and Add on page, it is not listed there. Am I okay to use data in the US??Thanks
I’ve forgotten my self serve password and when I try resetting it, it tells me there is an error and to try again. I’ve tried several times and it won’t let me!
HIIm going to the us tomorrow early in the morning and i just wanted to buy a 1g data roaming add on for US but made a mistake and purchased a 1 GB Canada Data instead.Would it be possibe to change it pllllease?i really appreciate your immediate help...
Hi, I topped up my account with a voucher after the initial payment by credit card during the activation. So the 2nd 30-day plan payment was made out the available funds balance. Noticed that on the rewards side, only the initial payment earned rewar...
Decent promotion for new customers: Activate today on any plan $40/mo or higher and get an additional 12GB of data for free* every month for 12 months with promo code 12MONTHS12GB. Expires October 26 With extra rewards promo for 12 months (3x points...
I was about to switch my plan from $40 plan at 3G speed to $40 4G speed but…I do not want to switch to the new points system. Why does the new plan state “3 times the points back” if I’m not agreeing to change to the new point system?Now I have cold ...
Hello, I have been unable to receive calls or texts or access mobile data since switching my plan from unlimited Canada & US calling with 3G data to unlimited Canada-wide calling with 4G data on October 18. My account is indeed active and I can send ...
I’ve read some posts regarding the switch from a 3G to 4G plan. I don’t stream much video. Will there be any other noticeable difference? How about browsing speed?Any tech advice would be appreciated. Thank you everyone
Hi everyone, I've been a longtime Public Mobile customer and am currently on the $35/mo 3G plan. I noticed that there are new 4G plans available, and was thinking of upgrading to the $40/mo 4G plan. However.....I also have existing monthly rewards fo...
I have 4 Public Mobile accounts and I can't login to any of them. I got a message saying "page expired. The page you are trying to access is no longer available." What am I supposed to do? The accounts are not suspended as payments have been going t...
My wife and I are both on Public Mobile and are both having problems with dropped calls. For the last two or three months our calls are constantly dropping after only twenty or thirty seconds. Is anyone else experiencing this? We have been trying to ...
I agree with the other recent poster- I am n the US travelling and have no data and support doesn't answer. Please fix quickly or I am switching to Bell
I recently switched he'd from prepaid bell to public mobile. Now I cannot receive text or calls from my parents who are with bell and they do not recieve any text from me
I have a $25 3G plan. Do I need to get a new plan for travel in the US where 3G is not available??? I have a Pixel 3xl phone. Do I need a new SIM card? How does the switch over from 3G to 4G happen???
Like the title says I need help getting into one of my PM accounts. I have this account setup for my daughter. The credit card I used for payment expired and when attempting to login to change it, I was prompted with the 2fa prompt. The problem is I ...
I am trying to call a US number from Canada. I have over 150 international long-distance talk minutes listed in my account. But I get a message that says "sorry you do not have enough minutes to complete this call"). Can anyone help??
my sim card doesn't work, can't receive or make a call. try to log in the account to find out more but can't log in, tried to reset password, but still can't log in, please help try the sim card on another phone, still not working
