Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I registered the autopay, and it said it worked, but I have paid 14.95 for this mouth and in the webpage it said I need to pay 15 again for next mouth. My plan is 15 per mouth, so is this normal?
I am trying to get view my current plan & optionally change the plan.... but the site won't show me my current and won't offer any plans to change to?? Am I locked into the current plan forever until I terminate my PM account?Note: I have logged/out ...
Question for Clarification. If my existing SIM card gets lost or damaged and I insert a new one; could someone please explain the activation process. thanks.
My plan just renewed. If I up my plan $25-35 and start it right away and not when it renews do I pay the full 35 now?
I ordered only one SIM card and paid for one.But I got two SIM cards. How should I do?
I have been on Auto Pay since I started with Public about two years ago with no problem. Payment was due today, July 22. I got my normal text reminder telling me ignore it if I am on Auto Pay so I did. Next I got a message saying I was suspended for ...
My sim had issue, it worked after restarting the phone or turning on/off the airplane mode, but after some time, it stopped working again, both call/sms were not working.I actually did online sim change, but the new card has same issue. I already tri...
I'm getting any network and have tried everything. What to do?
My current plan is the $15 plan with $4 rewards, therefore, I'm paying $11/month right now. I want to switch to the $25 plan (extra data), will my rewards follow through? Does this mean that I will pay $21/month after the plan upgrade? Thanks!
By phone, I entered my voucher today. It was confirmed. But it says that my plan expires tomorrow. How can that be resolved so that I don't have to make 2 payments?
Hi, I activated 300 minutes long distance international calls for 15$ but it doesn’t work, by pressing call to every number outside of Canada it says wrong number, although the number is correct with country code.please advice,thank you,
Tried to upgrade plan but was charged twice
My friend lost his phone and can't sign into nothing or except and text messages with codes and can't sign into the community to email the mods what's he got to he's got his new sim but can't activate it
One person I know left PM the other day, and it seems to have triggered 2 additional referrals to disappear as well who are all still with PM. So last month I had $5 off my bill, this month will be $2.First, where do I see which numbers/people are on...
I signed up to have auto payment. First one came off ok. This bill June 24th I got charged 3 times the $28.75. Please reimburse me. Babyqsue
Trying to port my public Mobile number to freedom but haven’t received a text
Hi all. I'm new to the Community as I've never had a problem with PM...now I do unfortunately. My data was used up so I put another $25 on using a voucher. Although it says I have $25 worth of data, I am unable to use it. I have a Galaxy 9. At the to...
Hi,I bought an AT&T unlocked phone (LG Velvet 5g). I tried to update to Android 11 & it says the phone is up to date.The AT&T support site says I need an AT&T SIM to connect to their network for the update to work. I'm in Winnipeg, I have no way to g...
I'm moving to London, ON from Toronto, ON and I noticed when I make calls in London I get a voice message saying that long distance charges may apply. I'm not sure why that happens since my plan covers Canada-Wide talk. Can anyone help me out here?
I have 2 friends who have signed up with autopay (I referred them). they are paying with the same credit card, For some unknown reason, their payment did not go through and now they both have no service.They don't remember their e-mail or password to...
My iphone 6s cannot send any sms messages at all, I can still receive them and send in imessage, just not normal sms. I have friends with the exact same PM plan as me and theirs work. I've tried switching my SIM card with an iphone 11 and it did not ...
Hey, so I had a phone number with public mobile years ago. One of my accounts, had my phone number linked to it. When I log in to my account, it asks for a email verification and a phone verification. I trépied calling the number and it’s not in serv...
Can I pay for my wife monthly payment with my credit card?
I recently upgraded my plan mid month and I had to pay for the entire new plan yet I've not received a partial credit for the last plan. Is this normal? How do I get the partial credit? It doesn't seem right to have to pay entirely for my old plan...
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