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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancellation

I request you for cancellation of member, no use it anymore. Pleat let me know how to do it

Resolved! Charged 2 times for SIM card order

I tried to order for SIM card on Aug 4, 2022 but the transaction did not go through succesfully and as I did not receive any email confirmation, I tried placing another order on Aug 8, 2022 which went through succesfully and I received confirmation f...

cannot log in

I have just paid for a new account and now I cannot log in to it.

phone call connection time

Why does it take up to 60 seconds for my phone call to be connected and for it to ring? Anything I can do to improve this or Public Mobile? If not I will switch back to Rogers.As well quire often the person I called cannot hear me.

Resolved! Public Mobile sent and charged me $11:30 for two sim cards that I did not order. What can I do?

I received an email from Public Mobile saying that 2 sim cards were to be delivered to me and my credit card would be charged $11:30. However, I did not order the cards. How do I get my money back and have the cards returned?

Resolved! Billed for Sim card we did not order

We did not order another sim cardOrder number ORDER 301223 We did not order a Bonus SIM Card or a Triple Punch Card for the amount of $11.20. Please do not send this order and please credit the card on the account.

Resolved! 1800 number not working

Hi folks! I tried calling a 1800 number today and got an odd message "8-U-M-1 your call cannot be completed as dialed" Why can't i call FedEx? my plan is active.

Text messages from european bank not coming through

Hello!My bank from Poland is sending text messages with code for transaction. In the past I was receiving these messages without problem. Now they cannot rich me. I spoke with bank - they have message status "delivered".They said, lately they receive...

Addon added by error - how to reverse!

Hello,I just added an addon of 15$ (my bad), for something that I completely don't need or plan to use.How can I reverse that? I paid using credit card.Thank you for your time!

Resolved! Sim card ordered but i did not purchase

I got an email saying I ordered a bonus and triple punch SIM but I did not. Did anyone else have this problem? How do I resolve this as I know refunds are not available for SIM cards. I did just win a reward and the email followed after that.

Deactivate

Where do I find the page to turn off auto pay?

Resolved! Can I transfer my current PM phone number to another provider without closing the account

Hello, Wondering if I can transfer my current PM phone number to another provider without closing the account and get a new number for my current PM account?

Hi. I got a text saying I've used 75% of my data

But on the website in my account it shows I haven't used any. It did this last month as well.

Resolved! Hi Everyone!

After login I receive the message: message":"Request header or cookie too large"Anybody has ideas why can it happen?Thanks

Shop Add ons not working :p

Im trying to add on US roaming..but the Shop Add ons button is dead..not working. Help!

Almost done with PM

Is it just me or has internet become slower than dial up? Today...cant dial out or receive calls. Yes, device is good. Acct in good standing. Reboot. Reset. Toggle airplane mode. Removed SIM. Blah blah...spent 20 mins verification process and created...

Resolved! How to block a number from leaving voice-mail?

I've been receiving spam calls from a specific number, I blocked the number but, they can still leave me voice mails, how do I stop this without changing my phone number?

Resolved! Account Suspended??

UPDATED POST: I logged in to check hours later and it is listed as active. Thanks everyone for your replies! ORIGINAL POST: My plan renewed today and I am set up for autopay. The amount has been deducted from my bank account, my phone seems to be wo...

Phone not working

I topped up my account but my phone is still not working

forgot ,write promo code during activation of sim

i activated sim yesterday for 25 dollar plan .forgot write promo code. i got 1gb data . how can i get free 2gb data?

change payment method

Need to change payment method, but locked out of account because I have auto pay and have not logged in for months. How do I get account access?

Resolved! I was charged twice for September

My regular $35.03 payment came off my Tangerine credit card as usual with Transaction Date Aug 21, 2022, & was posted the next day, and my credit card bill was paid Sep 4th. Yesterday, my service was cut off for non-payment and I paid another $35.03 ...

Resolved! No Data

My plan was renewed this morning. I am able to make calls and occasionally receive a text but have no data showing on my phone and unable to connect to anything. I have restarted phone several times but no luck . I know it takes some time but neve...

Resolved! account

Just registered my account,but when I tried to print my summary y printer says can't find public Mobile.Also when I tried to go ibto my account a white page comes up and say forbidden.Please help.

Resolved! No shipment; no contact: where’s my iPhone?

As cheap as it is to not have staff to answer calls it creates problems!for instance: where is my phone? It’s been 17 days and no sight of my phonethis isn’t that hard: I paid you the money; you ship me the phoneAfter I inquired into where it was, yo...

Can't receive calls

Resolved! Group MMS participant limit?

This is sort of a pre-sales question....my daughter has freedom mobile and got added to a text group with 15 people in it. She has a Google pixel 6a and has no problem sending messages in smaller groups, but apparently freedom mobile has a limit of ...

Resolved! Changing plans?

Hello, My current plan expires tomorrow.Was interested in switching to the $25 per month plan with 1GB of data but... If I switch, will I lose the 900 international/long distance/bonus minutes listed under my current $75 every 90 days days plan? Rega...

Resolved! Account page

My Account page is not updating properly. It has shown the same data usage number for 2 months. How can I get it fixed?

Resolved! Can not make and receive calls

I can not make and receive calls. Having troubles with my SIM card. Unsure how to fix it. It is the SIM because I tried a different SIM in the same phone and it was fine.

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