Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am a new Public Mobile customer refer by a friend. My problem is how to enter my debit card information because the system won't allow me to do that. edited by NDesai to move content from tags to body
I’m on autopay yet my plan is suspended. I tried making the payment manually yet it won’t allow me. This is really frustrating. I would love to speak to customer service but of course public mobile has none...only community. This is getting ridiculou...
Hello,I have accidentally payed 2 monthly bills instead of one for this month.It does appear in my balance state but not in my limit date for paying.Do I have to write to public next month to remind that I payed for the next month also? thanks a lot
I keep on getting alerts from different phone numbers that appear like spam messages (MMS with attachments). Is it possible to block these? I disabled my data, and now I keep on getting alerts that I am unsuccessful sending MMS messages, even if I ...
Heya! I’ve just purchased a Samsung A51; noticed now that I clicked the international version instead of Canadian one. do I need to cancel my order and try again OR will it work with our network?? Very confused about the GSM factory unlock and the va...
Activated a new SIM and tried to keep old phone number. Went through the activation process fine and then got a message saying that PM was having trouble transferring the number. Message said someone would be contacting us but hasn't. Anyone know h...
Nice job PM!Your instructions were complete and the transfer went smoothly. We moved 2 phone #s over from Bell to PM. The PM system meant that I did not even need to talk to Bell. Bell cell service stopped, installed the new PM SIM cards, phones star...
Can I get a free SIM card..?
I contacted Telus and they were able to get my puk number and I was able to reset my phone thanks. I have another problem which I was trying to resolve when I ran into the problem before. When I get a text of a picture I cannot down load it or open i...
I have a iphone that needs a unlock code to bring to Public Mobile.... Can I do this...?
Never been a problem before, but for some reason I can't make calls using the dialpad, but I can make calls if I place the call through the recent or contact menus or my messaging app! Dialpad itself functions but when I press the "phone" icon to pl...
I’m upgrading from an iPhone 5S to an iPhone SE and the question I have is regarding the SIM card. In terms of Public Mobile services (phone, text and 3G features) to transfer, all I need do is transfer the SIM card from the old phone into the new o...
I have auto pay but it didn't come out of my bank acct . I have never had this happen before now I don't have service
My data cap was just recently lowered from 4GB to 50mb. I found this out when I hit my cap, and lost the ability to use data while I was travelling without WiFi. My phone, a OnePlus 6, displays that my limit is now 50mb, and I maxed that out. I did n...
I need to reset my sim and can’t remember the code. How do I get one
I purchased SIM card yesterday at a retail outlet to set up an account for my father. The retailer actually completed the account set up, and I did not get a chance to use my referral code in that process. Can it be added to the account now? I hav...
I can't seem to figure out how to get a hold of a MOD to change the email address on my account. Can someone please inform me as to how I start a dialogue with Simon and then escalate to a MOD?
This question has been solved, thank you to everyone for their contributions Hello PM Community, thanks for your help today. Although I was able to remove my old auto-pay card, I have been unsuccessful when adding the new auto-pay card. I have done t...
I have bought some Public Mobile sims. I have setup my phone for myself. I would now like to get a phone number and setup my daughter's phone with Public Mobile.Is there way that I can setup her phone within my account so I can pay for her phone with...
Hey Folks, I can't seem to find a way to change the interface for the 'Community' user interface, which can't understand that some of us are BILINGUAL and like to change interface languages and HAVE THEM STICK WHEN WE CHOSE TO. I set my language as E...
Does Public plan to pass on savings to customers since the pricing structure was changed by the CRTC? I was excited to hear the government finally implemented changes, but confused to not really see any changes to prices!
I have a major problem and that is when I try to log in, I always get email/user name that is very confusing because my user name is different from my e mail. Question, which one do I sign in with. User name OR e mail. it does not matter what I us...
I am in Vancouver. When I try to use my mobile phone to call a local number. It says carrier charges will apply......it has also said I need to add on long distance time....but I am trying to call local, which is suppose to be unlimited?
Is there a lag or delay in switching from a bell account to public mobile and porting a number? We are receiving texts and can dial out but can not receive calls just yet.
Hi if possible to have two lines under one account? Or need to set them up separately
I created an account but got kicked out before I was able to update anything in my profile. As such, when I went to go back into the account it won't let me in. For some reason either my password i entered was wrong or something, but I can't reset ...
Does that mean it still applies now?I ask because if not I'm nearly out of data.
I'm trying to register. Last night I almost reached Nirvana when the PM website apparently crashed. Today when I try to register it's saying my SIM card is invalid. I tried changing browsers and going incognito but neither worked. Maybe it's rejectin...
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